Active since Jan 2010
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45 reviews4 months ago
Pathetic, non existant service. AVOID!
Trying to get Easy Equities to do anything is virtually impossible! They have automated processes that do not work. When you have an issue, you have to log a ticket that gets ZERO response other than more automated emails asking if your issue has been resolved. And that your ticket will be cancelled if you do not respond to the automated email. They must have an amazingly high ticket closing statistic simply by closing all tickets older than a few days, without them resolving anything!
0 replies
11 months ago
Fantastic pricing and service!
AVE should be everyone's first stop when buying any Audio Visual Equipment! Great service, from initial product advice, great pricing, and great after-sales service. I have bought from them 3 times and I'm never disappointed.
0 replies
18 months ago
Vitality Drive speed penalities inaccurate
Vitality Drive regularly incorrectly flags me for speeding. 6 times in the past 5 months. Your speed data is really bad! And when I point your errors the data is not fixed. I am tired of having to email you every time and prove that I am not speeding. How about we reverse the roles and everytime your system thinks I am speeding, one of your staff can manually check google maps for a speed limit signs to prove that I am speeding before you deduct points from me! This system of yours is meant to encourage and reward good driving. This is made pointless when you regularly penalise me even when I am driving well!
106 replies
18 months ago
Pathetic reponse
Hi Discovery I just wanted to log another rating for your pathetic response to my last complaint and publicly share your response My original complaint was as follows Healthy Gear Benefit Continues to Decline Discovery Healthy Gear was one of the main selling points for me when I joined Vitality many years ago. 25% off the first R2,000 of most sports goods at Sportsmans Warehouse ensured that I always had good gear and could never use that as an excuse to skip an exercise session. The Discovery Bank launched, and the benefit increased to a potential 50% off the first R2,000 spent making it even more appealing, which resulted in many motivated exercise sessions to try out new gear. Then the downward trend started. General healthy gear dropped to 25%, but a Nike and Device benefit added with a max of 75%, with a respective R2,000 & R4,000 max spend. As my main physical activity is mountain biking, I did not benefit from anything from Nike as they do not sell any shoes or clothing for mountain biking. I used the device discount once, but how often do I need to buy a device? I lost on all my cycling spares and clothing as this had now dropped to a max of 25%. At the time this was SOLD by Discovery as a net benefit due to the potential of 75% off Nike gear and devices. Then Discovery quietly drops the percentage on Nike and devices to 50%. Anecdotally, most devices at Sportsmans cost more than R10,000 with some costing most that R20,000! A R2,000 off is not going to sway many people. And now finally I noticed on my most recent general healthy gear purchase I noted that the spend limit has been dropped from R2,000 to R1,000, resulting in a max discount of R250. This is the LOWEST the benefit has ever been since its inception without even taking inflation into account. Thanks Discovery for many years of discounts, but it's now barely worth the effort of all the hoops you make me jump through to get R250 off my R2,000 cycling bib! Discovery "noted my concerns" and would investigate and promised feedback by email. Their FINAL feedback after some thorough investigation was as follows "We have reduced the amount for this category to align with the Nike apparel benefit that has a limit of R1000." Well done Discovery. You have clearly taken my detailed complaint to heart and thought long and hard with that detailed and comprehensive response that managed to fill one whole line on the page! Next time just tell me the truth, this benefit is costing you too much money and you are cutting it!
53 replies
19 months ago
No reponse received for last complaint "Healthy Gear Benefit Continues to Decline"
No email response given to my last complaint "Healthy Gear Benefit Continues to Decline" despite that being the only feedback given on this platform.
53 replies
19 months ago
Healthy Gear Benefit Continues to Decline
Discovery Healthy Gear was one of the main selling points for me when I joined Vitality many years ago. 25% off the first R2,000 of most sports goods at Sportsmans Warehouse ensured that I always had good gear and could never use that as an excuse to skip an exercise session. The Discovery Bank launched, and the benefit increased to a potential 50% off the first R2,000 spent making it even more appealing, which resulted in many motivated exercise sessions to try out new gear. Then the downward trend started. General healthy gear dropped to 25%, but a Nike and Device benefit added with a max of 75%, with a respective R2,000 & R4,000 max spend. As my main physical activity is mountain biking, I did not benefit from anything from Nike as they do not sell any shoes or clothing for mountain biking. I used the device discount once, but how often do I need to buy a device? I lost on all my cycling spares and clothing as this had now dropped to a max of 25%. At the time this was SOLD by Discovery as a net benefit due to the potential of 75% off Nike gear and devices. Then Discovery quietly drops the percentage on Nike and devices to 50%. Anecdotally, most devices at Sportsmans cost more than R10,000 with some costing most that R20,000! A R2,000 off is not going to sway many people. And now finally I noticed on my most recent general healthy gear purchase I noted that the spend limit has been dropped from R2,000 to R1,000, resulting in a max discount of R250. This is the LOWEST the benefit has ever been since its inception without even taking inflation into account. Thanks Discovery for many years of discounts, but it's now barely worth the effort of all the hoops you make me jump through to get R250 off my R2,000 cycling bib!
212 replies
20 months ago
Poor new warranty category
I live on a small holding and buy multiple items from Takealot monthly. I love the convenience and product selection and up until recently the ease of returning defective products. There is now a new Manufacturer warranty category where takealot states "Takealot does not facilitate any manufacturer warranty returns, please contact the manufacturer directly for any warranty claims" I ordered a 100watt laptop charger that is defective. I now need to deal directly with the supplier and courier it back to them in the hope of a replacement. Not having to do this is precisely why I will buy items from Takealot over any other online platform. Please add a filter to your platform to enable me to eliminate buying any items that have this type of warranty. I do not want to buy them EVER!
0 replies
21 months ago
Hail damage impossible to insure against with hired cars
On 24 May 2024 I hired a VW Polo Vivo at King Shaka Airport until 4 June 2024. On returning the vehicle the inspector identified 2 small dents on the roof of the vehicle and said it was definitely hail damage as there had been a hail storm the previous night and all the Tempest vehicles in the car park had gotten damaged. So if I hadn't hired the car, it would have been damaged in exactly the same way, as Tempest makes absolutely no effort to protect their vehicles from hail damage. Yet I am expected to do so!?! The day after returning the vehicle I received an email requesting me to complete a survey of the service I received from Tempest. I raised the issue of the hail damage saga. I was called almost immediately by someone who was very apologetic and assured me it would be looked into and feedback would be forthcoming. I have heard nothing since until now when I received an automated invoice for the hail damage repair to the tune of R6,209. Thanks for nothing Tempest!
0 replies
21 months ago
Pathetic website
For a company with R120B in turnover, your website is beyond pathetic. I have seen student website projects with better functionality. My sim-only 350GB data package is up for "upgrade". Your website has 38 recommended "deals" based on past usage and affordability. According to your own data, my average usage over the past 6 months is 332GB and my average spend is R368. All 38 proposed deals include a laptop with 60GB of data!?! You could literally pick 38 completely random contracts that would be more suitable!
106 replies
25 months ago
Poor emergency assist
Santam emergency assistance is useless. I had a burst geyser leaking out of my ceiling on one of my insured buildings which was discovered on the morning of 22 March 2024 and called emergency assistance that morning. I was assured an emergency plumber would be in touch within 3 hours. When I heard nothing I called back on Saturday 23 March. I was informed that the appointed plumber had rejected the job as my location was too far away, but this had not triggered another plumber to be arranged until my call. Another plumber was then appointed. An hour later I received a call from a JHB-based plumber wanting to know where in Heidelberg I was located. I rep**** that I was 20km outside of Heidelberg in the Western Cape! He said that he would inform my insurance company that he did not service my area as it was 10 hours away! I was then contacted by another appointed plumber based in Cape Town. He said he could come out on Monday 25 March. I followed up with him on Monday morning to be told that they were also not coming as they worked out that my location was more than a 3-hour drive, one-way! How is it possible that Santam charges me more than R100,000 a year in insurance but has no clue where their insured risk is, or where to send emergency assistance!?! If the emergency assistance service is only available in large metros then this should be made clear.
56 replies
Review Distribution
5 Star
7 (15.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.2222222222222223%)
1 Star
37 (82.22222222222223%)