TE
TJ E
Active since Feb 2010
92
Reviews
0
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Reviews
92 reviews2 months ago
Private Banking - Premium fee for below par service
I have been repeatedly engaging with my Private Banker and her Manager for more than three weeks in an attempt to resolve this matter. Despite my continued follow-ups, the issue remains unresolved, which is deeply concerning. I find it extremely difficult to understand why I am paying for a premium service branded as "Private Banking", yet I am consistently receiving below-par service levels. The lack of urgency, ownership, and accountability displayed in handling a straightforward rewards correction is unacceptable. The ongoing delays have resulted in both financial loss and the inability to access benefits I am contractually entitled to. This level of service is not only disappointing but fundamentally inconsistent with what is promised under a Private Banking offering. At this point, the experience borders on unjustifiable value extraction for a service not being delivered, which I find entirely unacceptable
53 replies
5 months ago
How do you deliver a cancelled order and then refuse to assist ?????
I placed an online order with a delivery date that fell well within the timeframe needed for our bathroom renovation. However, two days later the delivery date was suddenly changed to the 5th of December. When I called to enquire, the agent was unable to explain the unexpected delay. Because the items were time-sensitive, I cancelled the order and purchased what I needed in-store instead. I also received written confirmation that the order had been cancelled. Despite this, two days later the delivery team arrived at our gate to deliver part of the (cancelled) order. I was forced to call again, only to be told - once more - that the agent could not explain why a cancelled order was being delivered. We then had to arrange for the items to be collected. The store contacted us and confirmed collection for the 28th of November. Unsurprisingly, no one arrived, and I have yet to receive any further communication. This level of service is truly shocking. I have also asked for a refund for the portion of the order that was never delivered, but this request has been ignored as well.
53 replies
5 months ago
Online order for collection - Pathetic service
They do not understand the concept of click and collect. If an order is placed online, and you come and collect, surely it should not take longer that it would have taken me to buy the individual items in the store. the staff has not interest in making the process convenient either. really disappointing.
53 replies
10 months ago
ASAP Specials not app****
?We are forced to use the PickNPay Cradlestone Mall store for our PickNPay ASAP App orders. They seem to have decided that they will not apply the majority of the Pick N Pay specials listed in the catalogue on the APP to their offering. Really disappointing
1 reply
11 months ago
Overcharging your credit card and refuse to listen to reason
Customer service is non existing. Sent an email for support, only to be ignored. I then called, and the rude agent insists that I am not correct. They have overcharged my credit card and the agent refuses to understand the query and refuses to accept that they have overcharged my credit card. Be weary of using their service, you will end up paying for services that have not been rendered. their terms and condition clearly state "For Repeat Bookings, you authorise us to charge your cheque / credit card after the scheduled end-time for the visit." but they process the payment of the first booking on the day you have booked, as well as the day after the service was rendered.
106 replies
16 months ago
poor customer service - YET AGAIN !!
why do you even bother adding a delivery time if you are never able to meet your commitments? I placed an order last night at 20:25 with delivery promised to be between 07:30 and 08:00. it is now 08:00 and the order has not even left the store yet, and surprise surprise, the delivery tim is simply updated to now be between 08:00 adn 08:30. I then phoned the call center to enquire as to why they are never able to deliver my orders in the time stated, and the agent named Faith simply hang up the phone while I was speaking. Surely this is unacceptable???
56 replies
17 months ago
Complete disrespect of customers!
Placed an ASAP order for a product that was on special. The incorrect product was delivered. Reported the issue and Pick n Pay. Was promised a resolution and feedback before the end of the day. No one made contact to called again the next day. Now with different stories that i will not be able to get the product at the special price anymore. Only once I reminded the agent about the Consumer Protection act, was I Eventually connected with a manager called Kaylyn (not sure of the spelling). I rephrased the consumer protection act to her, and she then finally comitted to resolve the issue (time was about 16:50) and then call me back by 17:00. At 17:10 still no feedback. I then phoned again and asked to be connected to the manager, only to be told she is taking a break. WOW !?!?!? In what universe is this acceptable customer service ?
56 replies
25 months ago
Rewards App not working and no support
Tried using the Wimpy Rewards app to scan 2 bills to earn points but the app keeps saying "Could not Retrieve Bill". I have sent an email to their info[at]wimpy[dot]co[dot]za email, but they have not been of any support.
0 replies
25 months ago
Being charged "Private Banking" fees but requests for service not actioned.
Paying for a "Private Banking" service, but no service is being rendered. Have asked twice already to update the address on all my and my wife's account statements and they confirmed all was updated, yet the new statements still reflect the old address. Really quite disappointed that our banker has dropped the ball on this when she had been on top of all our requests in the past.
53 replies
27 months ago
Lost packages.
My delivery according to their tracking website was supposed to have happened yesterday (2024/01/30) at 17:00. It has been "out for delivery since the 29th. I have called and emailed 3 times today to find out when my package will be delivered, but no one is able to respond to my requests with any useful information, and they blatantly just disregard their commitments to call you back. It seems my packages have been lost.
58 replies
Review Distribution
5 Star
1 (1.0869565217391304%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (2.1739130434782608%)
1 Star
89 (96.73913043478261%)