SS
Stephanie S
Active since Aug 2022
31
Reviews
0
Industries
Reviews
31 reviews2 months ago
Poor Service - Holiday letting Client
I wouldn't recommend using their services to anyone. Rather go with airbnb they are 1000 times better. I have called through to booking.com numerous times with issues regarding my holiday unit listed on their website. They always ask a series of verification questions and then say they will need to call you back in order to proceed "for security reasons" and then they never do. I honestly do not understand why they need to call back, what is the purpose of security questions then???? Meanwhile after not calling you back, they also ignore any messages that you send, they also now inconveniently to you as a client, no longer have an email address, so in other words they will take your money but will make it as difficult as possible for you to reach them or get any kind of service for the monies which they are making off your property every month. Airbnb is a way better option as they assist you then and there and all issues are resolved timeously. Their commission fees are also much lower than booking.com. It is very disappointing to receive such poor service despite the thousands in commission fees which I am paying throughout the year for bookings made on their website for my holiday accomadation. Seroiusly considering removing my property from their website.
0 replies
4 months ago
Disappointing customer service
Have to say right off the bat that I am incredibly disappointed with the customer service at this place. I had made a booking for 4 for Christmas lunch and unexpectedly received an additional guest who is staying with us for Christmas. I sent an email query through, asking if I would be able to add on 1 more guest as I cannot now exclude them from Christmas lunch whilst they are staying with us over the holidays. I received no response to my email for 2 days, despite having sent it to 2 different email addresses. I then sent a whattsap message with my query and a further email to 2 other email addresses, after which I received a response nearly 5 hours later (via whattsap), with no apology or explanation for why my emails were not attended to. The response was "Unfortunately we are fully booked." I then sent a whattsap message asking if I can rather be refunded to which I again received no response. I then called in to 2 different numbers (the first of which was not answered) and on the second number, spoke to someone who did not provide their name and was told that I must "drop an email" to Samantha who I assume is the manager and that she is the only person who can assist but is currently on leave. So in her absence everything just stands still? There is no one available to assist customers with any unforeseen issues that arise? Needless to say I informed the person on the other end of the line that "Samantha" was not responding to my emails, and the response she gave to me was "she's on leave." Quite ridiculous. And further to this I was also told that if I want to cancel, then I will not receive the R869 deposit which I paid! In what world is it okay to charge someone R869 for food that they will not be eating??? I also did not see any mention of this in the terms and conditions when I made the booking. I am disgusted and completely put off by the way these people treat customers. I would not recommend booking anything with them unless you are 100 percent certain that something unforeseen will occur (as if that is even possible!) Rather book at a place that has a better reputation of how they treat their customers, not at a place such as this that only replies to emails and messages when they want your money. Extremely dissapointing service indeed.
0 replies
4 months ago
DO NOT USE MAKRO'S ONLINE SHOPPING SERVICE
Ordered an item meant to be a gift for Christmas. I have 2 addresses on my profile. Accidentally selected the address where I am currently not at. Immediately sent an email requesting for the address to be changed to my other address which is on my profile which was ignored. I was then notified that the item is out for delivery to the incorrect address which I asked to be changed. I was eventually contacted and told I must cancel the order for which I must wait 7 to 14 days for my money to be refunded as they cannot change the address for "security reasons". What security reasons as the address I am asking for the parcel to be delivered to is on my profile and I have previously had numerous orders delivered there. Yet another company taking the easy way out for themselves to make their lives easier and inconvenience the customer! Just cancel the order because your needs as the customer do not matter, they will make their money anyway! I would 100 percent not recommend using Makros online service to order anything! Rather order from Amazon and Takealot where an issue such as this can be handled hassle free!
159 replies
8 months ago
******* WHO ***** MONEY FROM YOUR ACCOUNT AND THEN GIVE YOU A BAD NAME ON EXPERIAN
**This is a follow up review.So after being debited for 8 months repeatedly, with the exception of 2 random months when my account was not debited, I called in for probably the tenth time and am now being told that it is not possible to stop the debit order. After 8 months of being told that my account will no longer be debited and I can pay on my own???!!!If that was the case why did they not debit my account for the 2 months where no debit went off???They have also affected my credit status negatively as they provided false information to Experian stating that I missed payments. These people are ****s and *******. The best advice I can give anyone is do yourself a favour and do not take anything that they are offering to you. It will be the WORST MISTAKE you ever make.
107 replies
9 months ago
They do not reply or respond to emails sent
My credit score was negatively affected by imcorrect information given to Experian that I missed 2 payments. Have sent numerous emails to Experian to rectify, even providing a letter from the company that provided the incorrect information, to date, still have not received any response and my credit score remains negatively affected.
53 replies
9 months ago
Poor Customer Service
Went in to Dischem Pharmacy Springfield Park in Durban with the script I was given by the doctor where I reside in Kokstad. Was told they cannot accept it because it is not signed in ink but is a copy, bearing in mind that this is how the doctor operates, she sends the script digitally to the front reception and the script that you are given from them is a printed copy sent by the doctor. How is it that in this day and age, a digital print from your gp is not accepted???I have my ID, my medical aid card and original script from the doctor but all of this is not accepted??? The doctors information is clearly visible on the script in order to verify any information that is needed but yet all I am told is that there is nothing they can do and "it's the doctors fault for not signing in ink". And then after calling the Pharmacy in Kokstad I am told that my husband will not be able to collect on my behalf because I have the " original" "copy" with me. For all the thousands that I have spent at Dischem, this is the kind of service I get in return. I will not shop there again.
0 replies
9 months ago
Not worth what you pay
One of the worst medical aids by far. They used to be great in the beginning but since Covid there is too much red tape and procedures and claims that they used to cover but dont anymore. For the price you pay it is definately not worth it. Even the medical practices do not want to deal with them any more and put it on you as the paying client to pay cash and claim back from them because they dont want the hassle, which is totally ridiculous when you are paying close to 12k a month.
112 replies
10 months ago
SICKENING AND DISGUSTING ******* WHO TAKE MONEY FROM YOUR ACCOUNT WITHOUT CONSENT
This is my second review of onair. The reason why I've decided to review them again is because since January I have repeatedly requested for them to stop debiting my account and after numerous phone calls and emails to them they have still not stopped debiting my acccount. To make matters worse they have even provided false information on Experian that I missed a payment in April, giving me a negative on my credit score! They have repeatedly **** and told me that the debit order has been stopped meanwhile the debit remains active on my account, despite numerous Stop Debit forms sent to them and my bank! It is unbelievable to me that a 3rd party can have free reign and access to a persons own private bank account!!!DO NOT EVER MAKE THE MISTAKE OF PROVIDING THIS COMPANY WITH YOUR BANKING DETAILS!!!I am now left to wonder if this means I am going to have to now change my bank in order to get this blatant violation of my rights to STOP!!!
271 replies
13 months ago
THEY ***** YOUR MONEY FROM YOUR BANK ACCOUNT
Do yourself a favour and do not have any dealings with this company. I made a payment last month via a link which they sent to me last month, which stated that the payment would reflect immediately. They then still go ahead and debit my account and have the nerve to set up the debit in such a way that I am not allowed to reverse the money back into my account!I emailed them for days and days on end and got no response. I called in and was told that the refund is going to take about 14 days and they will not be able to put it towards the following months payment. They then advised me that going forward the debit order will be stopped and I can pay via eft instead, which I did, paid the amount due on the 28th Feb and then they still go ahead and debit me again on the 6th March! Sent an email and as per usual no response for days on end! So now I must go through the whole damn process of requesting for a refund again which takes practically an entire month!DO NOT give this company your banking information, it will be the biggest mistake you ever make!Their customer service is ABSOLUTELY PATHETIC!!!
53 replies
14 months ago
No response to query after numerous emails sent
Sent an email query, which was forwarded to a consultant the following day. The consultant requested my number which I emailed back. Nearly 3 hours later did bit receive any call. Phoned in myself only to be told the consultant is not in and us working from home. Was asked to leave a message which I did. Sent another email and still no response.Forwarded the email to customer care, still did not receive any response by COB.Quite disappointed as if they treat their potential clients this way, how do they treat their actual paying clients???Doubtful that I will be having any further dealings with CTU in future.
53 replies
Review Distribution
5 Star
3 (9.67741935483871%)
4 Star
1 (3.225806451612903%)
3 Star
0 (0%)
2 Star
1 (3.225806451612903%)
1 Star
26 (83.87096774193549%)