NN
Nkosinathi N
Active since Sep 2022
15
Reviews
0
Industries
Reviews
15 reviews11 months ago
Cash Crusaders is useless
Very bad with after sale service, I bought a Doogee phone from them, and I had a problem with the screen, the useless manager in wonderpark branch told me that he "unfortunately can't assist" not sure if I must throw the phone away or what! Most useless after sale service I've ever got.
0 replies
11 months ago
Doogee after sale service is Terrible
After sale service really sucks! No one can assist me with my Doogee S61 Pro, not even the horrible Cash Crusaders, where I bought the phone from.
0 replies
11 months ago
Doogee after service sucks
No where to fix my S61 Pro, Even Cash Crusaders where I bought this phone from, does not want to help.
0 replies
12 months ago
Dissaponting Service
I'm really losing my patience with you guys!!!! I always order bags from you, and one morning I received some ****** cream instead of bags, okay that's fine, I then had to purchase again because I know your refund process takes forever. This happened on the 3rd or 4th of April, until this day I'm waiting for my money to be credited, now only one bag is being credited on my profile, when I made it clear that I want this credited in my bank account, I guess I will have to go through another 10days to get full refund for the 2 bags I have never received. Really dissaponting. Someone called to try and assist, and suddenly I get an SMS that the wrong item will be collected on Wednesday (tomorrow). When it was actually long collected from my end. This is really terrible.
0 replies
12 months ago
Spar management has a horrible service
So not happy with the ill treatment I received at Spar, and what make the matter worse it's their failure to issue an apology. I guess that's their Modus operandi, false advertising is violation of consumer rights, and no one is willing to take accountability of to even apologise. I demand an apology on this matter.
0 replies
13 months ago
Horrible service from Spar Wonderboom Junction
I am writing this with great disappointment as a loyal customer who has been shopping at Spar for the past 20 years. As someone with over 15 years of experience in the hospitality industry—eight of which have been in managerial roles—I expected a high standard of service from a reputable brand like Spar. However, my recent experience at your store was nothing short of frustrating and unacceptable. Today, I visited the store to purchase two Yum Yum peanut butter jars and noticed an adverti*****t promoting two Black Cat 400g jars for R50. However, when I reached the till, I was informed that the promotion did not apply to the product displayed in the advert. Instead, I was told that I could only receive the discount on a different Black Cat peanut butter in a plastic container—not the one in the glass jar, as advertised. When I raised my concern, your manager, Nicoleen, was dismissive and rude, telling me to take up the matter with DC if I had an issue. She then called her colleague, Glen, who approached me with a hostile attitude and told me to leave the store if I did not accept their explanation. I was shocked by this level of unprofessionalism, especially coming from managers who should be trained in customer service and problem resolution. It is not the customer’s responsibility to bear the consequences of a retailer’s advertising error. Section 23 of the Consumer Protection Act clearly states that the price of goods must be accurately displayed and that consumers should not be misled by pricing. If a retailer advertises a product at a specific price, they are legally required to honor it. Your managers either lack knowledge of this fundamental consumer right or simply chose to ignore it. To make matters worse, after being forced to purchase the peanut butter in a plastic container instead, I was still charged R59.99—well above the advertised price. There was no effort to rectify the mistake or even offer an apology for the inconvenience. This experience was incredibly disappointing, especially for a store located in a suburb like Wonderboom Junction, where one would expect a higher standard of service. Due to this appalling treatment, I have decided never to shop at your store again. I felt it necessary to bring this matter to your attention, as no customer should have to endure such poor service and false advertising. Sincerely, Nkosinathi Mdluli
58 replies
13 months ago
Horrible service
Pathetic service from your wonderpark branch and your manager, people need to stop supporting this business.
0 replies
13 months ago
Poor after sale service from wonderpark manager
Poor After-Sales Service at Wonderpark Store Dear Customer Service Team, I am writing to formally express my disappointment regarding the service I received from your Wonderpark store and its manager. I purchased a Doogee S61 cellphone from your store over a year ago. Before purchasing, I specifically inquired about after-sales service, as I was unfami**** with the brand. The salesperson assured me that should I encounter any issues, I could return the device to the store, and it would be sent for repairs. Over the past few months, I have experienced screen issues, and now the screen has completely stopped working. I recently contacted your store to seek assistance in getting the phone repaired, and I even made it clear that I am willing to cover the cost of the screen replacement. However, I was told that because the device is out of warranty, I cannot be assisted at all. I find this response completely unacceptable. As a retailer selling the Doogee brand under your umbrella, it is your responsibility to provide guidance and support regarding repairs, especially when customers are willing to pay. There are no dedicated Doogee stores that I am aware of, and as a customer, I expected your team to at least facilitate the repair process or direct me to the appropriate channels. Instead, I was dismissed without any effort to assist. I urge you to address this issue with the urgency it deserves and provide a solution. Failing to do so reflects poorly on your commitment to customer satisfaction and after-sales service. I look forward to your prompt response and resolution to this matter. Best regards, Nathi Mdluli
0 replies
26 months ago
Great Service from Portia (Soshanguve Transfer branch)
Highly impressed with the level of customer service I received today in your Soshanguve (Transfer branch), I was assisted by a teller by the name of Portia, I bought a few items including some oats and she gave me recommendations and went an exchanged my oats, and brought me something to my satisfaction. That was also a suggestive selling to increase store revenue over an above the excellent service. Please keep her around.
0 replies
33 months ago
Horrible Service!!!
I did not expect such a horrible service especially in Woodlands!! you must train your cashiers to exercise a level of professionalism when dealing with clients, some of us are from professions where customer service is everything! I went to the store just after 5pm, I grabbed some garlic bread, gentleman was excellent! I then went to pay at the cigarettes counter,as I needed a packet of smokes, however the client before me had issues with his bank card by the cigarettes counter, and the lady who was assisting advised me to go to till no 5 for assistance, and the cashier would assist me with the cigarettes, cool! I get to till number 5, I greet the cashier and tell her that I am paying for my garlic bread and I need a packet of cigarettes, she literally looked at me and asked why am I being sent to pay by her till if I also need cigarettes!! And suggested that I go back to the cigarettes counter. I was puzzled and walked away, I even left the bread on the counter. I then walked back to get her name, she did not have a name badge?? Which is not supposed to happen, I asked for her name, she just looked at me as if I was crazy!! I asked the colleagues next to her she also refused to give me the name. That's what I went through in your store, and I promise I will escalate this if I do not get a formal apology from the store by the end of business day tomorrow. Such a service is manifestly unjust!! And very unsound. Do something about it!!! Or I will solve it my way.
120 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)