F
Francois
Active since Sep 2022
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Decofurn Boksburg
Sales team (Great), Collections department waiting time is almost an hour. This was not a busy time and during the week. No assembling instructions
0 replies
2 months ago
Quick and easy
I was assisted by BOITSHOKO KGOKANE, she was friendly and assisted me promptly to obtain an insurance quote. She adjusted the price to better suite my budget. In under 10 min i got covered.
53 replies
3 months ago
Immediate Action Required, Ownership Transfer & System Activation
Dear GoSolr, We first contacted your team on 18 November 2025 to transfer ownership of the GoSolr system following our house purchase. It has now been 52 days, yet the transfer remains incomplete. Multiple support tickets, emails, and phone calls have gone unanswered or unresolved. This delay is unacceptable. As the new owner, I currently have no valid contract, and the system cannot be accessed through the app. When you eventually committed to sending a technician, the technician never pitched. I require an immediate resolution: Complete the ownership transfer without further delay. Dispatch a technician to place the system online so it can be fully accessed via the app. If these actions are not taken immediately, I will have no choice but to remove the system entirely and pursue all available remedies, as I cannot continue to operate without a formal agreement/contract in place. I expect confirmation of both the ownership transfer and technician visit within the next 5 business days.
280 replies
7 months ago
Outstanding Service from Maree Pitzer at Huizemark Brakpan
Maree Pitzer - Huizemark Sterling Brakpan. I had an amazing experience with Maree Pitzer from Huizemark Sterling. He sold our house in record time and handled the entire process with professionalism and ease. Maree is knowledgeable, helpful, and very friendly, always keeping us updated and ensuring everything moved along quickly. His quick turnaround time and dedication really stood out. Excellent service! I can highly recommend Maree to anyone looking to sell their home!
0 replies
7 months ago
Charlene Viljoen: Fast, Friendly and Professional
Charlene Viljoen: I had the pleasure of working with Charlene Viljoen from Ooba Home Loans, and I can’t recommend her highly enough. She is extremely knowledgeable and guided me through every step of the process with clarity and confidence. Charlene is not only helpful and approachable, but also genuinely friendly, making what can often be a stressful journey feel effortless. Her quick turnaround time and consistent communication ensured everything moved smoothly without delays. It’s rare to find someone who combines professionalism with such a personal touch, Charlene truly goes the extra mile for her clients.
53 replies
7 months ago
Pearl Eckersley : Outstanding Service
Pearl Eckersley : I am writing to formally recognize and commend Pearl for her exceptional support and professionalism. Before reaching Pearl, I had spent weeks in a cycle of frustration, endless transfers between departments, calls dropping after long holds, multiple emails with little clarity, and conflicting information that left me with no progress. I had just about lost faith in ever finding a resolution. Then, I was fortunate enough to reach Pearl in the complaints department. From the very first conversation, her approach was different. She was knowledgeable, compassionate, and, most importantly, proactive. Pearl didn’t just listen, she took immediate ownership of my issue and delivered on every commitment she made. What had taken me weeks of wasted time was resolved in a matter of days once Pearl became involved. Her ability to combine empathy with efficiency is rare. She restored my trust in your company and turned a negative experience into a positive one. In my view, Pearl is carrying far more weight than her role likely requires, and she is a tremendous asset to your team. Employees like her don’t just resolve problems they keep clients loyal to your brand. I sincerely hope her efforts are recognized at the highest level up to the CEO. If anyone deserves to be acknowledged, rewarded, and used as an example of how to engage with clients, it is Pearl. Please share this recommendation widely within the company. She has truly earned it.
106 replies
8 months ago
Recognizing Pearl Eckersley's Outstanding Work
I had the pleasure of dealing with Pearl Eckersley from the Customer Service Department - Complaint Officer, and I cannot recommend her highly enough. Pearl is incredibly kind, compassionate, and professional. She provides accurate information, acts immediately without delay, and makes the entire process smooth and pleasant. She is truly an asset to the company. I strongly urge management to recognize her outstanding work, consider her for a raise, and do everything possible to retain someone of her caliber.
1 reply
8 months ago
FNB leaked other customers personal credit information to me
FNB just leaked another customers personal credit information to me via Email including their ID number, all their account numbers etc. When i inform FNB i have to wait 10 business days for a response! 1: I now know that this person was under debt review 2: I have their account numbers and ID number 3: How do I know you are not leaking my details out to other customers? 4: Now I have to wait another 10 days for my own Paid Up letter!
57 replies
8 months ago
Needed to do a policy change, requested a call-back
Needed to do a policy change, requested a call-back. Within seconds my call was returned and my policy updated. Keep up the OUTstanding work
53 replies
10 months ago
Additional Payments Monthly
I called DirectAxis to ask a simple but important question. If I make additional payments on my loan account each month, a second payment, will that extra money go toward the principal debt or the contract balance? Shockingly, the consultant I spoke to did not understand the difference between the two and could not give me a straight answer. For a company handling people's finances, this is unacceptable. Let me clarify the difference they could not understand: Principal debt is the original loan amount still owed, excluding interest and fees. Contract balance, or outstanding balance, includes everything, principal, interest, admin fees, and any other charges. I want to reduce my principal because that is what future interest is calculated on. But DirectAxis could not confirm if my extra payments would actually reduce the principal or just be absorbed into the full outstanding balance with no long-term benefit. Because of their lack of clarity and knowledge, I have decided not to make additional payments / second payments monthly. Instead, I will continue paying the set installment each month and save any extra funds in a separate account until I can settle the loan in full. It is shocking that a financial institution allows staff to deal with clients while lacking even the most basic understanding of loan structures. This experience has seriously damaged my trust in DirectAxis.
165 replies
Review Distribution
5 Star
8 (61.53846153846154%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (38.46153846153846%)