RM
Ruth M
Active since Sep 2022
6
Reviews
0
Industries
Reviews
6 reviews19 months ago
Customer Service
I app**** for special payment arrangement , and this is the first help i asked them since i bought my house. And the lady from call Centre rep**** saying the Mortgage 111% rate Assistance rate will no longer Apply as your account is under debt review . I rep**** 5 email with no respond , my house is not on debt review and I don't understand were and how did they get that information. so she just decided to ignore my emails. I've never ask for payment brake or any sort of assistant payment from my home loan. things are tough assisting your client with some sort of payment will be nice. when you call they will transfer you from one person to another
53 replies
33 months ago
I was assisted by th...
I was assisted by the lady Name Maria and she explained everything to me because my concern was about increase of my installment and she gave me the option and explained everything so that I understand so polite and professional thank you so much guys 1st for woman it's still my number 1
60 replies
36 months ago
Poor & Unprofessional Service
I've paid you guys on the 25th you still go and debit me again after confirming the payment, this is do unprofessional that's why I refuse to renew my other contract, now I have other debit order that must go off unfortunately it won't go through because you decided that I must double pay please put my money back asap or else you guys will pay bank charges R1863.59 it's the money you must pak, don't even call and try to explain I will expload just pay back my money
0 replies
38 months ago
Refund
P&L Louis Trichardt please can you explain to me why on the documents it says refund is within 72 hours but when you actually ask for refund you are told 7-10 working days. they receiver all documents required. Can you guys refund me. 08.03.2023 all documents were received please can you advice when i will get my money back
0 replies
44 months ago
HARRASMENT
Can you guys stop harrassing me on my cellphone , am not using company or clientele phone am using my own phone that i bought , am not your client and not interested in your product , STOP CALLING ME STOP ITS so annoying , since you guys ignore popi act i have no choice but to report you i will ask for last time stop calling my number STOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOP , dont even call me to explain just remove my number from your list
268 replies
44 months ago
POOR SERVICE
I applied for prepaid access funds 03.09.2022. on 5th September i was asked to send same document again which i did , 1st of all i finished debt review Jan 2019 already and certificate was sent to FNB We 2022 now and i was told am still marked under debt review 4 years i mean 4years pass how can they not updated system. speaking to a consultant this morning and she told me my application was loaded on system today 12.09.2022 but i supplied everything week ago FNB is a big company and i assume they have qualified staff members am so disappointed and i knew this was going to happen , its just a matter of time i move my home loan to another bank less stress
134 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)