CL
Cintia L
Active since Oct 2022
8
Reviews
0
Industries
Reviews
8 reviews10 months ago
Customer Care is efficient
I did have an issue with a product, contacted support and received a full refund; so I can say their Customer Care is efficient and did not make any issues to take the product back and issue the refund.
0 replies
10 months ago
Fine paid to FINE SA and have a court case as FINES SA did not pay the fine on my behalf
I paid a ticket, in full, to FINES SA on the 28 of March 2025 on the amount of R 800. On the 5th of June I get an email from the City of Cape Town - REPRESENTATION RESULT - saying the fine was reduced to R 200 and was unpaid, there is a scheduled court case for the 13-08-2025. I contacted FINES SA and was told that: "By accepting the quotation and making payment of the settlement amount to Fines SA, you authorize a representative of Fines SA to act on your behalf in relation to the fine, including to communicate with any relevant person, and to deal with the fine in any manner which Fines SA deems fit for purposes of having your liability in respect of such fine discharged" My point is - I paid the ticket in full, but after all this time the ticket remains unpaid! There is a court case. And FINES SA keeps saying the ticket is paid but cannot show me any proof of that. Extremely disappointed. Not using this service anymore. BEWARE!
0 replies
14 months ago
Going above and beyond to assist
Technical support for email: thank you Shaun for going above and beyond to assist. Truly appreciate!
1 reply
19 months ago
Super efficient service
Fantastic service. I had a collision and am so glad my car is insured with Discovery, as they made the process really easy for the claim. Only 36 hours after the collision my claim was approved. Naledi Oliphant - Motor Claims Consultant was friendly and very efficient. I have to add that Discovery phoned me exactly 3 min after the collision to see if I needed any emergency assistance and guided me to my next steps on my claim. It made me feel much better in a moment of distress and makes me feel good to know that if I had needed the assistance it would have been there for me.
53 replies
27 months ago
Great service.
Demar Jansen was so attentive and helpful. Thank you. My furry babies are not covered!
128 replies
49 months ago
Shocking treatment, overcharge
This company is the worst. I never signed a contract with them, they purchased Combat force and all they did is to send invoices. I cancelled my account and received a written confirmation that the account has been cancelled effective date 31st March. Then an invoice for the month of April, I forward the email saying that they should not charge as the account was cancelled. No reply. I called, and after having to wait 12 minutes in line I got the accounts in the phone, I was told that the debit order will go through but they will refund me, no date for that, no apology, just a very rude person in the phone. Absurd!!!!
0 replies
99 months ago
No product and no refund
On 30 of January 2018 I bought 4 jerry cans online at Builders online. The payment was done via instant EFT and the collection promised for 10 February. When I arrive at the Builders Warehouse Constantia Berg Branch to collect on the 17 of February (7 days after the date promised), I was told there was no stock. NO SORRY, NO SMS, NO EMAIL. I wasted my time, my petrol and didn't even get an apology for the lack of product or the fact that I wasn't notified. The lady that helped me proceed to help another customer and just ignored me. So I asked a cancellation. As I walk out of the shop I get an email and sms saying your order is cancelled and for EFT payments, please allow 3-5 Working days for refund. After 5 working days I sent an email asking where is my refund. NO REPLY. This morning, after 6 working days from cancellation (9 consecutive days from cancellation) I called the customer line and spoke to Muzzammil, a kind chap, that told me he could not get through to the online team and would phone back. A rude lady called Natalie then called two hours later and to tell me that she couldn't inform me why I did not receive my refund yet because she didn't know I have been on the branch on the 17 of February. She needed to get feedback on why I didn't have my refund so far. She mentioned that I should have filled in a refund form. The details is at the branch no one asked me to fill anything and then I have an email proving that all I needed to do is to wait 3-5 working days for refund. Then I got a call from Nuraan, from the Reception of Builders Warehouse Constantia Berg telling me I had to GO BACK TO BUILDERS CONSTANTIA BERG FOR MY REFUND! All this is absurd, a huge waste of time and complete lack of respect. This is the reason people shouldn't shop online at Builders. ORDER NUMBER: ********** 654 ORDERED ON: 30/01/2018 - 11:15
105 replies
100 months ago
Stationery ordered online never received. No reply to emails
I placed a stationery order on the 18h Dec online with Waltons, taking the opportunity that those days were delivery free. Payment was made straight away and I received email confirmation that my order was being processed. Details: Bidvest Waltons Confirmation Order #12927. 2017/12/18 11:53:25 Payment Received. I never heard a word back. I followed up with an email to their Help desk, no reply, I called and heard that delivery would happen the 23 or 24 December. No delivery. I left for an overseas trip and left a letter at my office so any colleague could collect. No delivery. Emails were sent and neve replied. This is beyond any acceptable level of service. Can I have what I paid for? Cintia
0 replies
Review Distribution
5 Star
4 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (50%)