RR
rotondwa R
Active since Oct 2022
6
Reviews
0
Industries
Reviews
6 reviews18 months ago
I am not able to login for the past 3 weeks
Hello, It has now been over three weeks without access to our Payfast Dashboard. Each time we attempt to log in, we're redirected back to the login screen. Despite multiple efforts to resolve this with Jade and Tommy Lee, it has become evident that the support team lacks the necessary skills to address the issue effectively. The matter has been escalated more than five times, with over seven support tickets opened, yet we have received no feedback. When the case was further escalated to ***hmee, the situation only worsened, leaving us without a resolution. Since Payfast is our primary payment provider, this issue has significantly impacted our ability to operate our business efficiently. I’m sharing this as a caution for other businesses to consider having a secondary payment solution, as relying solely on Payfast has proven challenging due to their lack of commitment to resolving critical issues.
265 replies
33 months ago
: Complaint regarding unresolved account closure and credit bureau reporting
As of 28th February 2023, my account was erroneously closed at the credit bureau, which has had a significantly negative impact on my credit profile. Since the discovery of this issue in March, I have tirelessly contacted Telkom customer service representatives, seeking assistance in rectifying the situation. Regrettably, each interaction has yielded nothing more than promises of resolution, which have not materialized. I have diligently opened multiple cases to ensure that the matter is thoroughly investigated and resolved. However, to my dismay, these cases have been prematurely closed without providing any viable solutions or explanations. Moreover, I was perplexed when one Telkom representative advised me to independently dispute the credit bureau report, claiming that only Telkom possesses the authority to rectify this matter. It is disheartening to find myself in a predicament where the responsibility for resolving this issue is consistently passed on to me, despite it being a direct consequence of Telkom's erroneous actions. As a customer who has faithfully maintained a contractual relationship with Telkom, I firmly believe that I deserve prompt and effective assistance in addressing this matter. Therefore, I kindly request the following actions to be taken to rectify this situation: Conduct a thorough investigation into the closure of my account at the credit bureau and provide a detailed explanation of the cause of this error. Immediately remove the account closure from the credit bureau's records and ensure that my credit profile reflects the accurate information. Provide a written confirmation, within 10 business days of receiving this letter, that the account closure has been rectified and my credit profile has been appropriately amended. I trust that as a reputable telecommunications provider, Telkom values its customers and endeavors to provide satisfactory resolutions to their concerns. I firmly believe that addressing this issue promptly and effectively will not only restore my faith in Telkom's commitment to customer satisfaction but also serve as an example of exceptional customer service. I appreciate your immediate attention to this matter and look forward to a swift resolution. Please acknowledge receipt of this letter and provide me with a written response detailing the steps being taken to address my concerns.
0 replies
39 months ago
Dealing With Debit Card Disputes
Hello It has been 3 weeks now dealing with Debit Card Dispute call center, I have provided the department with all the required information to refund my money but yet they still investigating, the Fraud Department said there is no case as soon as they looked into my email and all supporting emails but for some reasons Dispute Department are clueless at what to do
132 replies
42 months ago
Technicians Incompetence
When I took my car to BMW, it was drivable and could start, and I brought it there for the same issue for which I had paid R17 000 eight months prior. I now paid R13 000 and received my car back, but less than 24 hours later, my car no longer starts, and I'm told it has a different issue despite having paid for a vehicle test. I have since been informed that I must pay a further quantity of money—likely over R10,000—for this "new" fuel system that is in need of repair. I really drove the automobile around town for about 20 kilometers before realizing there was a fault that should have been discovered during a vehicle test the previous day. I don't like the services I received, and I need someone with more authority than the manager to listen to me. I paid R30,000 at BMW this year, and now my car won't start, and I have to tow it myself. I am seriously questioning the technicians' competence, and it is costing me a lot of money. My automobile was damaged by someone.
0 replies
43 months ago
FNB FRAUD CONSULTANT MADE STANDARD BANK TO FREEZE MY ACCOUNT BY MISTAKE AND NOW DONT TELL THWM TO RESOLVE THIS ISSUE
FNB made the mistake of reporting a fraud against my Standard Bank business accounts since I had received a transaction from one of their clients at FNB. After realizing their error, they tried again to contact Standard Bank to let them know about it, but they were unable. Although there is no fraud case against my accounts because FNB has already resolved this matter for their client, Standard Bank asked me to provide an affidavit and proof of payments. It has been weeks since I have tried to talk to my bank (standard bank) to unblock my accounts, but there has been no resolution. which I undoubtedly disclosed all the information, Since no one bothered to contact to inform me that my accounts were blocked, I had to find out for myself, it is really frustrating for the bank that does not prioritize its customers. How can this be handled, and which bank has the best business accounts, honestly?
133 replies
43 months ago
STANDARD BANK BLOCKING MY ACCOUNTS FOR NO REASON
FNB made the mistake of reporting a fraud against my Standard Bank business accounts since I had received a transaction from one of their clients at FNB. After realizing their error, they tried again to contact Standard Bank to let them know about it, but they were unable. Although there is no fraud case against my accounts because FNB has already resolved this matter for their client, Standard Bank asked me to provide an affidavit and proof of payments. It has been weeks since I have tried to talk to my bank (standard bank) to unblock my accounts, but there has been no resolution. which I undoubtedly disclosed all the information, Since no one bothered to contact to inform me that my accounts were blocked, I had to find out for myself, it is really frustrating for the bank that does not prioritize its customers. How can this be handled, and which bank has the best business accounts, honestly?
2128 replies
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2 Star
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1 Star
6 (100%)