FB
Flavio B
Active since Mar 2010
9
Reviews
0
Industries
Reviews
9 reviews9 months ago
I have been complaining since November last year about poor standards specifically at Eastgate Branch
I have been complaining since November last year about poor standards specifically at Eastgate Branch. The club was infested with ****roaches, lockers were dirty, shower drains stink. The sauna has broken panels, splintering wood, broken rusty *****s and nails sticking out the wood and an entire bench that is loose and the temperature kept changing between 80° and 95°. Their own staff member happily confirmed that they were no longer cleaning the sauna and steam room at 11am as they are supposed to because club members complained. None of the 4 hairdryers are working. Until recently, showers had cracked or missing tiles and the chipboard is now swelling. I have escalated to head office on a couple of occasions. If I am not ignored completely, I am promised feedback and never receive it.
0 replies
29 months ago
Incompetence at it its highest
Avoid this company at all costs! We were charged R900 to be told a geyser was working, which we knew, when the complaint was that the thermostat in a solar panel was faulty. Their team didn't even try to inspect the panel. They merely took a photo and told us we must replace it and claim from our insurance. When queried, we were told they would reimburse the labour portion or R95 (the cheapest hourly labour rate ever!) After calling a company that actually knows what they are doing, it turns out some settings were wrong. They also noted that a valve previously replaced by Dave Miller Plumbing was incorrectly fitted and would have caused further damage in the long run. DO NOT EVEN CONSIDER USING THEM. We will certainly be contacting Nedbank Insurance and notifying them of these issues as well.
0 replies
33 months ago
Extremely poor service
We bought a generator from Solar Supply as a backup to our solar system as we run a business from home. We had it connected to our system and got it running. A little after a month we noted that the brand new generator was leaking oil. According to the on screen timer it had run a total of just over 9 hours. We contacted the company who expected us to bring the generator in for them to check. After many arguments, they arranged to collect it at a fee of R400 for a brand new machine under warranty. The machine was collected 27 June. It was allegedly sent to their supplier who found the fault but had no parts. We were told they were being flown in and would arrive within 10 days. One month later, we are still waiting for the parts. No replacement generators are available and no offer of a loan unit during a period with high load shedding periods, power failures and cloudy days. DO NOT BUY FROM THIS COMPANY. The service ends as soon as the sales is concluded.
58 replies
35 months ago
No sense of integrity or community
Astron Cyrildene has insisted on disturbing an entire neighborhood with blaring music for an entire afternoon despite several requests to turn off the music. This is the 3rd occasion this filling station has done this. Great way to interact with the community they expect to support them. I will never use this station even though it is less than 100m from home.
0 replies
48 months ago
Complete lack of service
I have been trying to book an appointment to apply for a visa for a week now and no one is prepared to help me. The published number didn't work for 3 days. I eventually got through and was given an email address to contact. No response. Now the call centre number keeps dropping the line and I am unable to speak to anyone.
74 replies
68 months ago
Complete lack of interest and service from Customer Care
Discovery will not honor the offer they made telephonically after activation of my Vitality benefit failed through the website. I have escalated the issue and was told that I would receive a call or email once the call regarding this incident had been listened to, and over a week later I have had no contact from anyone at discovery.
159 replies
75 months ago
Excellent service and prices
Fantastic service from FirstShop. Not only did they have the best price for the item I wanted, but delivery was super fast. I ordered the item on a Sunday night and it was delivered around lunch time the very next day. Well done!
56 replies
105 months ago
Vodacom approves contract I did not request and delivers
On Thursday 31 August I received a message saying that a quote has been generated, vetted and approved from Vodacom, and that if I did not initiate the request, I should contact Vodacom Customer Care urgently. As I had not requested anything, this is what I duly did despite being at work and trying to meet deadlines. I eventually was put through the correct department where I explained the situation and was told that the order had been placed by some rewards division at 14h18 that day. I explained that I had not received any calls, nor agreed to any new contracts. At this point I was told that the order would be cancelled and I requested that whoever generated this order contact me. No one did. One day later I got an sms from Ram stating that they had received my device and had scheduled delivery to an address I have never heard of. Once again I immediately contacted Vodacom where the agent I spoke to did not listen to my request and kept interrupting. After much irritation, she eventually tried to call Ram to stop the delivery, but could not get through. I was promised that I would receive a call by 08h00 on Monday morning. This too was not done. On Monday 04 September, I received notification that my package had been dispatched, followed shortly thereafter by a call to say I must collect it from reception at the unknown address. As usual, Vodacom processes have failed. Clearly they are in the habit of generating fictitious orders and delivering to random addresses despite several attempts to stop this. On both occasions I requested feedback as to how this order could be placed without my knowledge and where the delivery address had come from. As with past concerns, I was ignored, a method of dealing with customers that has clearly become the norm. In a couple of months time, our home address will go live for Fibre to the Home. I was considering taking this through Vodacom so that all my accounts could be centralised, but after yet another poorly handled experience, I will gladly take ALL my future business to one of Vodacom's competitors!
183 replies
123 months ago
customer care disinterested
Must be great to work for Vodacom, regardless of what you do as an employee, your customer pays the price. I had to update banking details for my payment to go through, but the debit order they said they would do was not done. Result - my line gets suspended. Customer care are less than useless. I asked for the chief officer of customer operations email address and was given a generic ceo address from which I received a generic email. Needless to say, I still have no line despite having paid the outstanding amount by eft. So much for about 17 years of loyalty to this company.
75 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)