T
Tinyiko C
Active since Oct 2022
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Delays on refund and claims made to service cover without the customer consent
I am greatly disappointed with the service at CMH Midrand. I was initially informed by the service advisor that my Motorite service cover was not active and that I would therefore need to pay for the repair in cash. Based on this information, I proceeded to make the payment and the advisor even went to get me other covers to call me to join them. However, after contacting Motorite myself, I was informed that my service cover was in fact still active. I then informed the dealership about this, and only then was the matter investigated. After my follow up emails requesting feedback, I was informed two days later that a request had already been submitted to Motorite for payment. Motorite further informed me that submitting a claim to them while advising the customer that the cover is not active introduces a breach of contract. As a result of this error, Motorite also paid the dealership for the repair even though I had already paid for it in cash. The dealership therefore initiated a refund process for the amount received from Motorite. I submitted the required refund form on the 3rd of March and since then I have been sending emails requesting to be kept on the loop on what is happening. Despite this, I have now been told that the refund cannot be processed until the 17th because the person responsible for signing is currently on leave. It is frustrating that I must wait for such a long time for a refund when the issue arose from an internal error on the dealership’s side. I would expect the matter to be treated with urgency and accountability. I would appreciate assistance in ensuring that this refund is processed without any further unnecessary delays
0 replies
3 months ago
Unacceptable Support and Endless Delays
MetroFibre may seem good until you experience a technical issue — then you are on your own. I moved from one estate to another, both of which are serviced by MetroFibre. Before moving, I contacted them to ask about the relocation process and was instructed to complete a change-of-address form, specifying the new address and my move-in date, which I did. After moving in, I noticed that the router was not fully functional — specifically, the service light was not on. I sent them photos of the router lights, yet they still dispatched technicians to my old address. I immediately notified them, assuming it was a simple human error, only to later discover that they had never processed my change-of-address form. It then took two additional days for a technician to be sent to the correct address. The technician fixed some of the issues, but the service light remained off. I was told that this would be activated remotely. It has now been four days since the technician visit and over a week since I moved in, and I still have no internet connection. I have been emailing daily, but only first-line support responds. First-line support even CC’d the maintenance team and Marelie ****inson, who appears to be responsible, yet neither Marelie nor the maintenance team has ever responded. The only instruction I receive repeatedly is to restart and plug in the router — the same ineffective advice given every day, with no actual effort to resolve the issue. Days continue to pass with no solution. For a service that is essential and requires urgent attention, MetroFibre’s support is extremely poor. Their handling of this issue has made the entire service unbearable to deal with.
389 replies
5 months ago
ABSA Vehicle Finance reporting me as “late payer” even though debit orders are paid on time
I financed a car through ABSA Vehicle Finance and I am extremely frustrated with how ABSA is reporting my account to TransUnion. Even though ABSA always gets my instalment on the agreed debit order date, my TransUnion report shows several months as “30/60/120/150+ days late / in arrears.” This is damaging my credit score unfairly. When I called ABSA, an agent explained that ABSA often tries to debit my account 24–48 hours before the actual agreed debit order date. If funds only reflect on the agreed day (like salary day), that earlier attempt can show as unpaid. ABSA then debits successfully on the agreed date, but the system still flags the month as late when they report to TransUnion. So basically ABSA collects on time but reports me as if I didn’t pay. I asked ABSA for a letter confirming my payments were on time and a proper transactional statement showing the real debit dates, because the statement they sent me does not have dates — only months. Instead of giving me a confirmation letter, they only offered to resend the same statement without dates, which doesn’t help fix my credit profile. This is unfair and unacceptable. ABSA needs to: • provide a full dated payment history, • issue a letter confirming on-time payments, and • correct the inaccurate “late payment” bureau records with TransUnion. Until this is fixed, my credit score is being harmed for something that is not my fault.
159 replies
5 months ago
Momentum Misled Me Into Paying R12,000 With No Guarantee of Reinstatement – Please Be Careful!
I recently joined Momentum Medical Aid. I was out of the country for three months and couldn’t manage some of my accounts, which meant Momentum couldn’t debit my contributions. I stayed in communication with them via email during this time. When I returned, I found that my policy had been terminated due to non-payment — which I fully understood. To fix the situation, I contacted Momentum through their official WhatsApp line. Their agent clearly informed me that if I paid the three months of missed instalments and sent proof of payment to mhretailbilling@momentumhealth.co.za, my policy would be reinstated without any further conditions. Based on this agreement, I paid the full amount of R12,000 and sent the proof immediately. After paying, I received a completely different message from Momentum. I was told that my membership “was terminated with effect 1/9/2025 for nonpayment,” and that if I still wished to reinstate, I now needed to complete a reinstatement form, which is subject to fund approval. Only if the fund approves, they will then tell me the arrears to settle within 7 days. In other words, after taking R12,000 from me based on a clear agreement with their agent, Momentum changed the terms and now says reinstatement is not guaranteed at all. This is extremely misleading and unfair. It feels like Momentum just wanted the R12,000 paid into their account, because the conditions I agreed to were suddenly ignored the moment the payment was made. This is a monthly contribution, not a debt I owed them — it is shocking that they would accept the payment first and then introduce new rules afterwards. I want to warn others: Do not pay arrears upfront to Momentum in the hope that your policy will automatically be reinstated. If you are not 100% sure you can afford it or if they cannot give you written confirmation of reinstatement BEFORE payment, rather use that money to join another medical aid that is transparent and straightforward. Don’t find yourself in the same situation where you pay thousands only to be told that reinstatement is just a “possibility.” Momentum needs to fix this, honour the agreement made by their own agent, and stop misleading clients into paying large amounts without guaranteeing what they promised.
159 replies
9 months ago
Ridiculous rule of not sharing an arrangement letter with the client that you made an arrangement with
They have a rule that doesn’t make sense, I was paying them 500 monthly then I decided to make it 2000 so I can quickly settle the account. I made an arrangement with them to pay that 2k and when I asked them to share our arrangement letter they told me they can’t share it with me even though this arrangement is an agreement between them and myself however they are willing to share with companies that will require it from me.
0 replies
28 months ago
momentum delays withdrawal process deliberately for people who need to withdraw from their investment portfolios
I have been saving money in a tax free investment portfolio for my son’s education with momentum. I called momentum to process the withdrawal because I wanted to pay for my son’s school fees and continue investing a little more than I was but they said I provided the wrong residential address so I failed a security question about my residential address. I went to check the initial forms and found that the address is correct the called again the following day and still failed the security question of residential address then i explained to the lady over the phone who didn’t want to take my story so I provided them with the initial form. Instead of addressing why they mentioned that the residential address is incorrect they then complained about signatures not matching and ordered me to go sign a ID before commissioner of oaths which then made me realise that they are deliberately delaying the withdrawal process for their own reasons which I don’t know. I shared my experience with close friends and one of them had a similar experience so am reaching out to figure that momentum is indeed delaying withdrawal process deliberately for people who need to withdraw from their investment portfolios
129 replies
42 months ago
claim for rim and tire
Got a great service experience, assisted by a professional agent by the name of Brightness
133 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)