NO
Nico O
Active since Oct 2022
8
Reviews
0
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Reviews
8 reviews11 months ago
San Pedro Spur Randfontein
Had an absolutely ********** experience today when visiting San Pedro Spur Randfontein. Its winter, its flu season and its expected of our kids even when only playing games on the screens inside to take off their shoes. Not our first run in with this specific spur. With the “wide” variety we have in the area, maybe its time they sharpen their service and take seasonal changes into consideration.
0 replies
13 months ago
Response Time attending to my claims are way below standard.
Its been nearly 8 weeks now since I have put in a storm claim with Discovery Insure. this claim is still not resolved. The extent of damage was high, I would understand if it took a week or two to be resolved. after following up daily on my claim, here we are, still with moderator? being advised it usually takes 8 hours, then getting confirmation from claims that the moderator is done and I can expect the AOL today, to going back and receiving communication that its still with the moderator. @discovery insure, please assist me to ensure my families safety and comfort before I leave the country this weekend. I would just like to be in the position I was before the damage accord. This is why we have insurance afterall.
159 replies
14 months ago
Electronic technician also seen as an expert in Maintenance of a marine tank leads to not approving a claim.
After paying for a premium service (Purple Plan), it seems a technician that is sent out to do an assessment for a power surge is now also seen as a expert in Aqaurium Maintenance. My claim gets rejected because of corrosion and rust on my Head Unit that does now no longer work because of a powersurge, powersurge that can be confirmed because they will replace my television set but not my Head unit for my marine tank? They find it unusual and a result of poor maintenance that cables ect rust in this humid full of water environment. Strange, My water is crystal clear and water line still visible after having to relocate my fish with a 50% water change as recommended by actual specialists in the pet industry. So in essence, I had to remove 50% of my water and travel with it to ensure my fish survive. In addition to this I have requested for imformation ect and my dear old claims handeler cannot even respond to my emails? All and all, pathetic service from this insurer. Thank you so much for failing in the easy task of keeping your clients happy.
477 replies
40 months ago
Lets Try Again???
Dear Nedbank Insure, Thank you so much for the pathetic service. We appreciate it so much. I am sure you will prepare food with the water we have. I am sure you will drink the water we have. I am sure you will wash your children’s clothes in the water we have. As we entered week number 9 today with this not being resolved. I attach a few photos for you. As well as a video of the borehole pump that is believed by the contractor has also collapsed. Again, its not functioning. I believed that seeing that this was a separate aspect, YOU as my insurer would have resolved one of the tow matters? Now its combined and due dates are extended again? Now you can see the damage to my toilets, my baths etc. I will collect quotations for this and all other matters mentioned below and submit to you for payment. I have now had enough. Again, a week later, I cry for someone in senior management to contact me. Just a reminder: Borehole Pump (Collapsed): Contractor provided digicall with report and recommendation, it seems this recommendation was never submitted to you. The borehole collapsed. The equipment could not be recovered. We then made alternative arrangements to equip another borehole so there was drinkable water. What will we be doing about this borehole? The solution and I am sure that the recommendation would be that a new borehole is drilled to put me in the position I was before. Has the report been sent through by Digi Call? Is the insurer in possession on this report? It was issued 3 weeks ago. Why has this not yet been actioned? May I please request that Elyte Chem send the report on to Phaladi so we can get this closed. My properties value has now dropped as I now only have 4 boreholes and no longer 5. Newly Equipped Borehole Pump, Stop/Start: A service provider was sent to the property on Friday. They swopped two phases on the pump. I know that this is a risk as it may cause the motor to burn out if we keep on changing phases on the pump. The main contractor will return to site tomorrow and provide us with a report on what to do. The quick observation from the contractor that was sent las week was that it is possible for that borehole to have collapsed as well. I understand that this is possible as in the 8 years that I have been living here, I have never experienced this amount of wind, rain and thunder. I will provide you with further feedback tomorrow seeing that no one is communicating with you. Thank you so much the service provider arrived on site nice and early this morning. Contractor appointed by digi call last week set motor to work in reverse (less pressure and possibility of damaging the motor/pump) Elyte Chem has rectified this. The equipment in the equipped borehole is now stuck. Hence all the mud and sand in my tanks. The tanks now need to be flushed. No matter how clean we get the water, the problem will remain and I will suffer further damage if this is not resolved. A report to follow from Elyte Chem. Please may this be sent directly to Phaladi as well. No Feedback and referred to assessor. I can understand that additional time was required for this. But at the cost of my living conditions? Building Damage: As far as I understand, The report would have been submitted today. The winds are absolutely crazy and this has caused some of the roof beams to break and this is why it is now collecting more water than usual. This is why the ceilings are actually collapsing. We have removed some of the ceilings and punctured others for the water to drain as there seems to be another storm on its way. I have given the contractor more money today to start securing material before everyone returns to work and there is no material available. Due to the founding’s the attached quote is now the relevant quotation. Please may we get the AOL resolved so I may get my money back and finish the project. I have also committed to paying separately for the entire roof to be replaced on the one dwelling and not sections as was quoted, as I never one to traumatise any one of my family members like this again. This might not impact you as you are nice and dry during these rain storms, but is definitely impacting my family. Any Feedback on this matter? Still no feedback. Fantastic service. Resulting Damage: My washing machine has now been replaced due to the mud that has been coming through our water system. My pressure pump is on its way out due to the same reason. I do not know what’s happening on the inside of my new geyser that you replaced, only time will tell. My toilets, basins and baths have now all been stained. Will this be covered by you? May I submit quotations? I have damaged beds and bedding, couches and carpets/tiles. This is due to your negligence will these be covered by you? May I submit quotations? The tree that fell over due to the wind has been cleaned up by my ground staff. It has severely damaged my boat. This I believe should not be covered by you. I have dealt with it separately. My domestic worker is pregnant. The ceiling collapsed on her. I am informing you of this. Should there be any risks due to this, I believe you will fit the bill for these as it is your negligence for only appointing a loss adjuster 4 weeks after claim was logged. Do we have any feedback on this matter? Not a word on any of this? This is due to your negligence ADVISE? I trust you my dear insurer will find this in order. When I stopped giving updates on my own claim, all communication stopped? Please also go have a look on Hello Peter. You will find this there along with the previous complaint that you and your service provider ignored.. This has also been sent on to the ombudsman as well as the FAIS ombudsman. PS: I have given the contractor another progress payment so they can continue this coming week. This is why there is no further damage. Thank you OUR Client for spending more of your money to cover OUR negligence for further damage. Regards, Nico Oberholzer 073 044 3560
0 replies
41 months ago
Amazing service providers
Wow, thank you for your amazing service. I must say, one of the few service providers that go the extra mile for a client.
0 replies
41 months ago
Pathetic service and service providers
Good evening, I trust you are well. Please may someone kindly assist? I have been trying to get this claim resolved for the last few days and it has honestly been one of the worst experiences ever. When I reported the loss and submitted all required information, I said I will get my own quotations and use my own service providers. This was due to the experience I had on Monday with Digicall and their service provider. This will be dealt with on a separate email and separate claim number. When I spoke to Digicall I made it clear that I want another service provider on the previous claim, as their service provider was too busy to assist me in getting water on my property. I had to pay R 5000.00 to get water for my animals and family on Monday. Mario, please be so kind to share the many recordings where I requested it numerous times. Please also provide the recordings where I stated I will be using my own service providers. If you have a listen at the initial logging of the claim with Nedbank you will also hear this and what I said about the so called top performing service provider Digicall appointed. Yet the report too ages to be sent and I still don’t know if it was submitted as no one is in contact with me. A report where they did not even go into my house to look at my cameras? Very strange. I do not want these contractors to set foot on my property. They are not welcome. Loss Limit was appointed to handle this claim. Please kindly see attached screen shot. I have submitted all my supporting documents (Images and quotes) as per your request. I have not received a single call from Digicall, Nedbanlk Claims Consultants or the so called contractor appointed by Digicall. The only company that had the decency to contact me was loss limit. Loss Limit thank you for this. Great service I must say. I now come to you begging please get this resolved. My service providers will be on site on Monday to start the repairs as this is now compromising my safety and the well being of my animals and family. Regards, Nico Oberholzer
0 replies
41 months ago
Pathetic service and service providers
Good evening, I trust you are well. Please may someone kindly assist? I have been trying to get this claim resolved for the last few days and it has honestly been one of the worst experiences ever. When I reported the loss and submitted all required information, I said I will get my own quotations and use my own service providers. This was due to the experience I had on Monday with Digicall and their service provider. This will be dealt with on a separate email and separate claim number. When I spoke to Digicall I made it clear that I want another service provider on the previous claim, as their service provider was too busy to assist me in getting water on my property. I had to pay R 5000.00 to get water for my animals and family on Monday. Mario, please be so kind to share the many recordings where I requested it numerous times. Please also provide the recordings where I stated I will be using my own service providers. If you have a listen at the initial logging of the claim with Nedbank you will also hear this and what I said about the so called top performing service provider Digicall appointed. Yet the report too ages to be sent and I still don’t know if it was submitted as no one is in contact with me. A report where they did not even go into my house to look at my cameras? Very strange. I do not want these contractors to set foot on my property. They are not welcome. Loss Limit was appointed to handle this claim. Please kindly see attached screen shot. I have submitted all my supporting documents (Images and quotes) as per your request. I have not received a single call from Digicall, Nedbanlk Claims Consultants or the so called contractor appointed by Digicall. The only company that had the decency to contact me was loss limit. Loss Limit thank you for this. Great service I must say. I now come to you begging please get this resolved. My service providers will be on site on Monday to start the repairs as this is now compromising my safety and the well being of my animals and family. Regards, Nico Oberholzer
0 replies
42 months ago
EPR Security! STAY AWAY! Many other alternatives!
Just a fair warning to all residents that have access to EPR Security After being over charged on call outs to repair their faulty system (which was never done, even though it should have been under warranty when initially reporting the fault), being charged monthly for no service, being harassed for payment and no service delivery, this company just trespassed to collect their radio for which I paid a full years worth of licensing fee. I honestly hope no one else is will be charged for the radio which I have already licensed. Pathetic service. Fidelity ADT please kindly come show these companies how its done as I have never had such an issue in the 10 years that I have been with you.
0 replies
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