YW
Yoza W
Active since Nov 2022
5
Reviews
0
Industries
Reviews
5 reviews12 months ago
Funeral policy
I'm extremely disappointed with Standard Bank Insurance's funeral policy service. I switched from FNB expecting better service, but this has been a terrible experience. I submitted a claim and for two weeks, no one contacted me with any updates—I had to keep calling myself just to find out what was going on. It was only after I formally lodged a complaint that someone responded, and even then, it was to send me a rejection email citing a waiting period. However, I had already completed the waiting period with FNB before moving over. I raised this concern in my reply to the complaint handler, and once again, I’ve been met with complete silence. This level of service is unacceptable, especially when dealing with something as sensitive as a funeral policy
59 replies
37 months ago
Disgusted
Your service is appalling my month was signed up on an sim airtime contract by you guys with put her knowledge because she bought a phone for you, we have been trying to resolve this and she would like this to be cancelled and you have been advising that we should contact mtn about this which Mtn also says that you need to cancel this contract on your end my mother is 67 years of age and this is stressing her and also affecting her health as well please can you fix this its been 2 years now we have been trying to resolve this .
0 replies
39 months ago
Wonderful Place
Wow my place to go with my boo and the food is mervelous.. Then you go to the roof top the bar next to the pool the sunset in summer is to die for . And not to forget the affordable speacials they always have and the wonderful and friendly waiters its a go to place with your loved one.
0 replies
39 months ago
TRANSFER LIMIT AND BAD CUSTOMER SERVICE
I mistakenly bought airtime of 2700 on the 31st of of january called through to the call center to increase my limit to transfer the airtime to my colleagues who are buying the air time so I can have my money back well the first consultant assisted me very well and said they will be able to send me through to other department which willincrease my limit from 100 a day to a more amount well that agent was rude and cleary told me that i must do it on the app when i asked him how he could not even explain he basically told he also dont know how to as well but will check so i then asked why did he say i must go to the app while himself does not know to he then became sarcastic and said mam I'm not the one who made a mistake and bought 2700 worth of airtime so i shouldn't be rushing him i then told him that i also work in call center department i know the processes of my company and will always make sure that i give the best service to my customers. But well i think it's appalling that I have to send 100 a day of airtime and you guys are limiting us as customer what amount should be transferred and the level of service I have been given you will losing me as your client as soon as this airtime is finished.
0 replies
42 months ago
Disgusted
I have tried calling FNB about the the temp loan to pay and i was advised at the branch in tokai that i should wait for the collections team to caontact me so i can py the full amount and now tos ee that the smae loan has marked 3 times in my credit history and when i calkl through to the call cemter im bieng passed to different departments
264 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)