KY
Khanyiso Y
Active since Nov 2022
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
Disrespectful Service from Staff at Total Sport Bellville
I am writing to formally express my disappointment with the service I received at the Total Sport store in Bellville. During my visit to open an account, I was assisted by a staff member named Inam. Unfortunately, her conduct was unprofessional and disrespectful. She made a remark suggesting that I might not understand her, and the tone in which she spoke was condescending and undermining. When I sought clarification, rather than offering assistance, she maintained a dismissive attitude. I requested to speak with the manager, who was present at the time. Despite raising my concerns in his presence, Inam continued to be rebellious and unapologetically rude, showing no regard for the seriousness of the situation. This experience left me feeling disrespected and undervalued as a customer. I believe that all customers deserve to be treated with courtesy and professionalism, and I hope appropriate steps will be taken to ensure that such behavior is not repeated. I would appreciate it if this matter could be investigated, and I look forward to your response regarding how it will be addressed.
0 replies
21 months ago
Samsung Galaxy A25 on contract with Broadband Solutions.
I took a Samsung Galaxy A25 on contract with Broadband Solutions. I received the phone on Thursday 25 07 2024. The phone started to give problems the next day 26 07 2024. I tried to contact Broadband Solutions to solve the problem since Monday 29 07 2024, but I was not successful. The contract is not older than 7 days yet. I reached out to Telkom since Broadband is a Third-party but Telkom could not resolve this as they stated they were unable to assist as the order was not captured via their sales channel. They did create a Request Reference:_7273146 but I have not yet received any update , I have been following up since the 1st week of the month August
0 replies
21 months ago
Request for Replacement of Non-Responsive Samsung A25 (Contract Deal)
recently acquired a Samsung A25 under a contract deal. Unfortunately, the phone has become unresponsive despite not being damaged in any way. When I contacted the call center and sent an email to get a replacement, I received no response. This lack of customer support is very disappointing
0 replies
34 months ago
Truworths Account
I am absolutely outraged by the level of service I have received regarding my Truworths account. This email is a desperate attempt to seek clarity regarding the exorbitant account payable fees that have been imposed on me. To begin with, during the month of June, I did not receive a single SMS or email informing me of the amount I was required to pay. In the absence of any communication, I took the initiative to calculate the approximate payment, which amounted to only R250. I was under the impression that this was the correct amount. However, to my absolute disbelief, I received an SMS today, well into July, stating that I am now expected to pay an outrageous sum of R559.26. According to the message, this amount supposedly covers both June and July, along with increased monthly fees amounting to R304. I fail to comprehend how these fees could have skyrocketed without any notice or explanation, particularly when I have not made any mistakes or received any communication failures from your end. Upon further calculation, it appears that if I were to pay the demanded R559.26 along with the subsequent months, as originally planned for a span of six months, the total sum would reach a mind-boggling R1772.26. This amount is simply preposterous and unjustifiable. Let's break down the figures: June & July: R559.26 August: R304 September: R304 October: R304 November: R304 This grand total amounts to R1772.26, which, when subtracted from my original estimation of R1495, leaves a discrepancy of R276.56. I cannot stress enough how urgent and critical it is for you to address this matter promptly. It was never my intention to neglect my payments or delay them intentionally. I refuse to take responsibility for the failure of your SMS system, which clearly failed to notify me of the payment amount in a timely manner. I demand a thorough explanation of these excessive fees and a correction to the billing immediately. It is utterly unacceptable to burden me with such exorbitant charges without any justifiable reason. I implore you to rectify this situation promptly and provide me with the clarity I deserve as a customer. I expect a swift response from you, confirming that this matter will be resolved without further delay. Failure to do so will force me to consider escalating this issue through official channels, including consumer protection agencies and publicizing my experience on various platforms. This level of negligence and disregard for customers is deplorable, and I sincerely hope that you take the necessary steps to rectify the situation and restore my faith in Truworths. Awaiting an immediate resolution,
120 replies
42 months ago
customer service
I have lost my phone and now need to do a sim swap, but a sim swap cannot be done without knowing the last five numbers that you dialed, what is the point if they can verify that you are the correct person owning the number but cannot proceed with the sim swap.
396 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)