KS
kevin S
Active since Nov 2022
13
Reviews
0
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Reviews
13 reviews17 months ago
Betway should be called betlose
Please change this form to have zero stars. I am not sure which is more difficult to win on ther ****py non paying casino machines or getting hold of some human being to close your account. My advice stay away from them, they are abysmal at service, there are virtually no benefits and to get any human help is non existant. Save your money don't play here.
142 replies
20 months ago
Hollywood Bets - Your customer care and service agents disappoint once again
i PREVIIOUSLY posted regarding the issue around always being problematic when wanting to withdraw. I was contacted by a senior person in the company and he explained the issues to my satisfaction, so well done. However, once again very upset. I decided to look at other online casinos and prefer to only be a member of one at a time so I requested that my account be closed. A ticket was generated but it takes at least 24 hours for it to be actioned. I tried some other online casinos, and was disappointed by the variety of machines and so in less than 24 hours i asked that my account be reinstated(actually not canceled). I continued to play quite happily and then suddenly my account is locked saying no longer active. I contacted their support, and had to answer some questions relating to self exclusion or gambling addiction. I found this quite demeaning but was informed there was no other way, so I answered all the questions. I was informed that it would be active within 24 hours. Predictably it was not and so I sent an email to their support, with previous email saying do not close my account. I was emailed by Huncho Ngcongo, to inform me that my account will be closed for one month. Clearly he did not even bother to read what i had said at all. I sent him 3 subsequent emails to ask him to explain without any response. I recognise that I had changed my mind but surely I can expect a customer centric environment where people actually are interested in what their customers have to say. For myself, any choice in a service or service provider is strongly influenced by the responsiveness of their customer service agents. This is a typical example of policy without exception and no interest in the client. So be warned any punters wanting to have some fun on Hollywood do not expect any customer centric service.
106 replies
21 months ago
Hollywood bets broken trust in their ability to pay me
As an online betting casino/sports bets hollywood bets is really great. Even better in the past was their payouts. Once you make a withdrawal almost immediately funds are deposited into your account. This changed after I had a run of good luck. Suddenly I am informed that my withdrawal will take 24 to 48 hours as is their policy, so as a punter I continue to play and guess what lose more than the R1000 withdrawal and magically my withdrawal is suddenly processed. Today, I have a withdrawal of R300 and I get told that the bank rejected my withdrawal. When I enquired, I was told by a representative of Hollywood bets that my bank was offline. I subsequently checked and this is blatantly incorrect. I must wait 24 to 48 hours for my withdrawal either to be reversed or to be resubmitted to my bank and then probably would need to wait another 24 to 48 hours to receive my money. The question to me fundamentally is do I trust Hollywood bets to fulfill their obligations to pay me, NO. It really seems like stalling tactics. Any other punters considering investing their hard earned money on a wager with Hollywood bets, I would first seriously consider what I have said and do some homework on the current status financially of this company,. I certainly will not be putting anymore money there as I no longer trust them to pay me.
58 replies
27 months ago
PUNT CASINO: Avoid this one at all cost-just look at play through requirements
I so wish I could give no stars. Please Hello Peter include that option. All I can say about this business is that if you want to consistently lose then go to this casino. If you wish to close your account be prepared for a long exhausting journey of endless mails with the standard automated response, something to the effect that their standard turn around time is 72 hours since the volumes are so high (more likely because they hope that after 72 hours you may have forgotten the issue). You will be given a reference number. The reference or ticket number as far as i can gather from my own experience, serves no purpose as you never get a follow up response (in fact to closing your account you are more likely to get another marketing promo). Live chat seems to be the only responsive communication method. Do not be beguiled by this. I was offered a R200 promo after insisting my account be closed. Of course, the R200 was lost in less than 15minutes as from my perspective the only entitities that win are those who are able to walk on water or who created water itself (since I did neither it was signed sealed and delivered that I would lose). What is particularly shocking is the play through requirements. For the R200, before I would be able to draw any winnings (which is impossible anyway), I would be required to play R10 000 play through. In what universe is this even remotely fair, sensible or quite bluntly sane??? The lesson that I have learned from this is have a look at the casinos play through requirements before depositing your hard earned money. Such ridiculous play through requirements sends a bigger message, we are going to make it almost impossible for you to win. MY advice to all punters who enjoy playing online: AVOID THIS CASINO AT ALL COST. In fact I would rather go to Grand Theft I mean Grand West, and that saying a lot (except on your birthday as it will be anything but grand.
0 replies
30 months ago
Sunbet support absolutely shocking
I am extremely dissapointed with Sunbet. The level of incompetence is astounding. My most recent experience was that I played a significant amount of money and had no winnings- 1000 spins on a machine and not even a free turn. Aside from this I requested my account be closed. I was then sent an email requesting certain information before the account could be closed. I did not send the information as I decided I would have a few more tries. Low and behold, the account is summarily closed. After repeatedly requesting that it be reopened I am sent an email asking me to committ to spending within my means and some self exclusion document. While I do understand that this is to assist those with a gambling problem, I find it totally condescending and basically they do not listen. I said because the machines were so useless and had nothing to do with me over spending my budget. I am still waiting for my account to be reinstated and what is more infuriating is that to complain you cannot reach anyone other than the support at sunbet who I have had little positive experience with. Where are the contact details of more senior people to enable escalation of the problem? Why are senior executives emails not made available. Do they not care around service to their customers? I have always been a strong supporter of sun international but really this sunbet experience is pathetic to say the least. How hard is it to reinstate my account and I refuse to do this by placating whoever about me spending within my budget. Without a doubt the worst and most *********** customer experience I have ever had, and believe me I am no stranger to poor service. Sun international you can do better.
0 replies
31 months ago
Wonga admin an absolute nightmare-avoid them
I unfortunately paid my Wonga loan 6 days after it was due. This was a result of my salary being paid late. The amount owing came off my account with debi check leaving R104.66 still outstanding, I presume because of interest. I paid the interest, in fact R110 and sent proof of payment. Despite this I continually receive endless amounts of calls telling me to pay my account. I now feel harassed by constant calls. It seems that it take 72 hours for the account to be updated and to reflect the payment. What did I pay extra for for an immediate payment. It is totally unacceptable that after I have paid my account fully that I continue to be harassed by endless amounts of calls coming from a whole range of different numbers. Wonga needs to get its admin right. I will never again have anything to do with this company and letting other people know that should you pay your account late be prepared to have endless harassing calls. It is also embarrassing especially at work and in front of other family and friends.
131 replies
34 months ago
Finchoice excellent service recovery
After my very bad initial experience Ian happy to say they were quick to respond were apologetic and their follow through after that was excellent For me what defines good customer service is often more about how a company deals with situations in which their service has failed Well done finchoice you have changed a previously hostile customer to a customer who will recommend you
53 replies
34 months ago
Finchoice- a dismal choice at best
I am only giving one star as no option for no stars. 1. I receive unsolicited marketing from this company, and mobi money seems a good idea if I need it in an emergency.2. I send all my documents. 3. I get a wapp to say if I send a photo not necessary to send anything else. 3. I send the photo anyway. 4. I am then asked to approve a debi check on my account which I do. 5. And I wait and wait and wait and then Im told we very busy be patient and then im sent a message to say ticket resolved issue closed. I still do not know the status of my application and i sit with a debi check on my bank for nearly R2500 for which I havent received any money only the most *********** service I have ever known. I want that debi check removed. Your agents are useless as far as I am concerned, very disgruntled and upset by this company and its inability to get its act together.
106 replies
36 months ago
How long must we wait for outcome of tribunal, and surely over one year is ridiculous?
Four stars to response to initial enquiry and thereafter two stars is generous. I have had a dispute lodged against my building on a boundary. The basis for the objection of one neighbour (who is least impacted) is really of little substance, yet my building has been stopped for over a year now. In the meantime, most of the building materials I purchased are damaged and much of the material will need to be bought again due to the damage. The building is roof height now. Tygerberg sent it to a tribunal in Cape Town and as yet there is still no answer. It really is quite straight forward and should not require much adjudication and yet over 1 year later and we are still waiting. How long does one need to wait before we get an answer? How long are we expected to wait in the face of a neighbour who expects us to guarantee that a prayer room will not be used for any other purposes? Can a neighbour really expect to hold control over our land and what we do with it? I want to understand from the municipality how long does a tribunal take and how many years are we expected to wait in limbo. We fully acknowledge that we were in the wrong and have apologised but it seems that this is not sufficient. I am now very tired of waiting and also apologising to someone who is intent on achieving what??
106 replies
36 months ago
Yeti Casino - A sure place to lose your money, while convincing you that you are the problem
A casino that never pays and the minute you complain they send you information on help for a gambling addiction or something to that effect. Great in remi nding you that its only entertainement but even greater at endlessly taking your money. Avoid at all costs thats my experience.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (7.6923076923076925%)
3 Star
1 (7.6923076923076925%)
2 Star
1 (7.6923076923076925%)
1 Star
10 (76.92307692307692%)