KG
Keegan G
Active since Dec 2022
7
Reviews
0
Industries
Reviews
7 reviews6 months ago
Dischem Clinic Poor Customer Service [SA]
Myself and my wife took our baby to Dischem Gateway multiple times for her vaccinations This morning as I write this.. I requested a simple letter stating that myself and my wife[ which is the truth brought our child for her vaccines or check ups on the given dates that are on the system. The male nurse who assisted us, Sibongile (if I'm not mistaken), mentioned that he spoke with his regional manager, and they wouldn't be able to provide the letter. I explained that this letter was very important to me, especially as he was the one who helped us during the visit the male nurse even knows myself and my wife as we have been there about 3 times so far.. Despite this, the request was denied. For a large company like Dischem, it's incredibly frustrating that something as simple as this can't be done. Please treat this request with urgency. A basic letter on Dischem letterhead confirming the dates and details of our child's check-up should not be a problem. I look forward to a swift resolution. Please direct this request to Dischem Gateway or Dischem head office ...
0 replies
8 months ago
ABSOLUTELY DISGRACEFUL SERVICE- STILL NO DELIVERY OF ITEM- SEEKING A FULL REFUND
I am posting this review out of sheer frustration due to the shocking lack of service and accountability from this company. On **22 May 2025**, my wife **Uvesha Govender (Moodley)** made a payment of **R848**. It is now **over two months later**, and we have **still not received a refund** – despite numerous follow-ups and excuses ranging from courier delays to vague internal issues. I sent a formal request last week and was promised a resolution within **24 to 48 hours**. I even spoke to **Ted**, who assured me someone would get back to us. It’s now been **one full week**, and we have received **no response whatsoever**. This is completely unacceptable. As paying customers, we have been more than patient. We have tried to resolve the matter amicably, but we are now left with no other option than to escalate it publicly. The lack of urgency, accountability, and basic communication is appalling. We are demanding a **full refund of R848** without any further delays. If this matter is not resolved immediately, we will proceed with further steps, including contacting the **Consumer Ombudsman**, **legal channels**, and **social media exposure**. This level of service is a disgrace. A VERY FRUSTRATED CUSTOMER!!!!!!
0 replies
15 months ago
Worst Service Bonitas
To Whom It May Concern, I hope this message finds you well. I am writing to bring to your attention an urgent matter regarding my account with Bonitas. I was recently informed that there will be changes to your banking details. In light of this, I reached out to my bank to update the new information. However, they informed me that Bonitas would need to send them a bank mandate in order for the update to proceed. Following this, I contacted Bonitas and spoke with Katrine Kwa**** (Reference Number: 92383294). She mentioned that she had spoken to her manager and that a request would be made for the bank mandate form to be sent to my bank. I would like to emphasize that I have never missed a payment with Bonitas. However, if any payment is missed this month due to this oversight, I want to highlight that it could adversely affect my credit score and result in additional charges. I will hold Bonitas accountable for any consequences arising from this situation due to a lack of customer service. Additionally, I attempted to call today (27-01-2025) and waited nearly 30 minutes to speak with a consultant, only to be placed on hold for over 5 minutes. Frustrated, I ultimately decided to hang up the call. I urge you to resolve this matter as soon as possible. This level of service is unacceptable, and I hope to see prompt action taken. Sincerely, Keegan 0722249802
212 replies
19 months ago
Defy Fridge
Dear Defy Team, I am writing to formally express my profound dissatisfaction regarding the ongoing issues we have encountered with our refrigerator purchase, which has severely impacted my wife and me since we recently got married and are in the process of furnishing our new home. Initially, we purchased a demo model fridge through Hirsh at the House and Garden Show. After following the instructions to turn it on after a prescribed time, we were dismayed to find it not working. We then contacted Kershan from Hirsh on the same day to advise that the fridge was malfunctioning and not cooling at all. This unfortunate situation led to the spoilage of a considerable amount of groceries, which we had stocked up on with the expectation that we had a functioning fridge delievered.Keshan sent through a defy technician and the fridge was replaced however i still wanted defy to know that it just does not end with replacement so on July 16, 2024, I communicated this issue to Kershan from Hirsh, who confirmed he would log a complaint with Defy, yet he was unable to assure us of any compensation. Since then, we have not received any communication regarding this matter. Subsequently, we received a replacement fridge. Regrettably, this unit also has significant problems: the water dispenser is non-functional, and the freezer accumulates an excessive amount of frost, despite it being marketed as frost-free. A technician visited our home and mentioned he would discuss our case with his manager, but we have yet to see any resolution. I am requesting immediate contact from a senior representative at Defy regarding compensation for the spoiled goods, my expenses related to travel for technician visits, and time lost from work for delivery and repairs. Please also note that my fridge leaks water and we nee to wipe our kitchen floor all the time. I find this entire experience unacceptable, especially from a reputable brand such as yours, and it has left me deeply disappointed Thank you for your urgent attention to this matter. Sincerely, Keegan
689 replies
28 months ago
Vumatel pathetic service
I called in to place my order with Vumatel last week and I was given today which is the 13th of December 2023 for an appointment at 10am. I took half day leave from work only to be told at 13:01 that my appointment was canceled due to the whether. I called in this morning to Vumatel who advised me that if I have an appointment booked today that they will come. This is unacceptable I even had to tell my partner to leave her house in Verulam to come. This was a waste of me taking half day leave my petrol also my partner coming to my house. A friendly lady who spoke to me at 13:01 said she will make a booking next week Friday. I would like to be faily compensated for the inconvenience this has caused me cause this is unacceptable and I practically wasted my entire day to sort this mess out.
833 replies
33 months ago
Makro Cornubia pathetic service regarding XIOMI MI STICK
Around June of 2023 I visited the Makro store with my fiancé to return a Xiomi mi stick as it was only going off and on also the screen was going black. We spoke to the store manager at the time his name was Danvir who advised us he knows that there is defect with the stick and he will do an immediate refund. We then advised him that we have two more sticks which we purchased and that we should bring it in and he will do an immediate refund for us. So we did not have time to go immediately as we were out of town. Myself and my partner visited Makro cornubia on the 5/08/2023 and had the worst experience ever. We were told that they need to send it for testing even tho they were fully aware of the defect with the Xiomi mi stick and also they said what the previous manager told you guys we cannot honor what he said. We was at the store for more than 1 hour and 30 minutes going back and forth with the new manager at the time who said he will get the Xiomi representative to test the boxers. So I explained to him that one does not work and it says no signal and the other TV box comes on however it does take time for the screen to go blank and you have to unplug it and plug it on again. So he said he could only return one and the other one we need to take it back home. This has been the worst experience ever especially been a long standing customer with Makro. I would like a refund for the other stick and promised by the previous store manager Danvir and this matter closed. We did explain to them that we was going to buy the Xiomi TV box with the credit amount as that is much more reliable than the Xiomi stick which we did purchase two on the 2023/08/07. We were also told that we cannot redeem our credit to any other store besides the store that we received the credit from however after speaking to head office they told us that we can transfer our credit to any makro store. So at that time they were no stock of the Xiomi TV box in Cornubia so we was without TV for many months. This is *********** service from your staff and they need to go back to training.
60 replies
41 months ago
One unhappy Cell C customer
I renewed my cell c sim only data contract in October 2021 the contract term was for 24 months. I asked the consultant multiple times if I had to cancel before the term is over would I be liable for a early termination charge. The consultant said multiple times cause it's a sim only deal without a device all you need to do is call in to place a cancelation and give a 30 days notice. This is what I did today only to be told you are liable for a charge. I was absolutely frustrated and asked the consultant to get his manager to call me. He said his team leader would give me a call within 1 hour I am still waiting up until now. I them called cell c again to find out the cancelation process anonymously again about an hour ago only to be told that cell c reviewed their terms and conditions and eveyrhing changed in February 2022( which I was not aware of and received zero communication)which made me even more frustrated. I would like my contract canceled with immediate effect and for any charges to be removed from my account. You lost a loyal customer and I shall be sharing this with everyone. Pathetic service I would like someone to own up from cell c and contact me asap.
1776 replies
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1 Star
7 (100%)