ES
Ean S
Active since Mar 2010
6
Reviews
0
Industries
Reviews
6 reviews100 months ago
Deliberately deceiving customers
I applied online for a credit card limit increase, and was offered a lower rate than my current rate. The when I wish to proceed to accept the offer, I notice that my current (higher) interest rate is listed. Very deceitful. Then I phoned the Premier Call Centre - gets transferred to credit card division and cut off. Then I phoned credit card division directly and gets transferred again. Then I'm on hold, the call gets picked up again, and AGAIN I am transferred just to be cut off AGAIN. Do you want my business? If yes, call me, offer me the interest rate that I was initially quoted or I will gladly move to another bank! I don't appreciate this kind of service!
630 replies
103 months ago
Incorrect billing
My problem started on 9 October when I called DSTV because my DSTV was notw orking - I was advised that I was behind with payments - after 22 minutes on the phone I was actually advised that I actually had a credit with DSTV. A report was logged - this followed by the DSTV being cut on a few occassions. On the 14 October the DSTV was cut again. This time I agreed to pay R539 (which was apparently what was overdue) just to have the service continued. Phoned back 30 minutes later as I still had issues, just to be told then that I still need to pay R250. I made the R250 payment. Then on 16 October I phoned the billing department again - I was told that I did indeed have a credit but that on top of my Extra package, I was also being charged for Premium . I then asked for Statements - which was only provided on 18 October. For some reason, they could not provide a statement for Nov 2016, June 2017 and Aug 2017 - suspiciously the months that there was issues with my account. I want the following: 1. All reconnection fees charged refunded 2. A full report as to how much DSTV actually owe me 3. All outstanding statements 4. A refund of the monies I have in credit with DSTV . To say that billing at DSTV is a joke, would be an understatement. Fix your mistakes and provide feedback to your clients - it is basic customer service.
422 replies
114 months ago
Can't call customers
<p>Is it just me or is it incredibly ubsurd and pathetic that a telecommunications company dont allow their call centre staff to return calls to clients?</p> <p> </p> <p>I called at 10:45 - system offline, please call back in an hour</p> <p>I called at 11:20 - system offline, please call back in an hour. Asked that they return my call anb advised that they cant call me back. Asked to speak to manager - waited 5 minutes online, manager will phone me back. </p> <p>I called at 12:09 - system offline, please call back in an hour (but it has been an hour since my first call)</p> <p> </p> <p>Message to Vodacom:</p> <p>You sold me a data package plus router over the phone, I tried to activate the account, Get an SMS saying I will get 250MB per month for 11 months but I took a package for 5GB.</p> <p> </p> <p>Please call me to advise or cancel this deal. You have waisted enough of my time. </p> <p> </p>
56 replies
123 months ago
Welcome by car NOT on foot
We made a group booking at Constantia Glen which was confirmed. We then made our way with the Hop-on-Hop bus tour and got off at Constantia Glen just to be told that we cannot enter on foot. At first we thought the security guard had a witty sense of humour but he was actually being serious.<br> <br> After phoning the restaurant confirming our booking, we were advised that we cannot enter the estate on foot. Nowhere on their website or the booking was this stipulated. What makes this even more bizarre is that you are allowed to leave the estate/restaurant on foot but you may not enter on foot.<br> <br> We tried to speak to the manager who only phoned us back more than an hour later (apparently busy). We had overseas visitors with us and had to have this embarrassing experience. <br> <br> The restaurant should have at least offered to fetch us then by car to drive the less than 1km to the restaurant. Also no response to our email complaint.<br> <br> I rate your service ZERO and am advising all my friends and colleagues in the events/PR/tourism field not not ever support your restaurant.
0 replies
130 months ago
Lack of feedback and SHOCKING service
ONE OF THE REFERENCE NUMBERS I HAVE RECEIVED: 3976417199<br> <br> For the past 3 months I have been trying to resolve an issue with Discovery Insure regarding Vitality Drive. <br> <br> Your website states that my car does not have a tracker installed and as such cannot give me my driving behaviour feedback which negatively affects my scores and points earned. <br> <br> After numerous calls to 0860 751 751 and staff promising to provide feedback, the matter is still not resolved.<br> <br> I the spoke to the call centre manager, Kimeshen Govender, who promised to give feedback by COB on 16 July. To date, I have not received a call or email from him. I have phoned him again and was advised that he had problems with his email (surely by now his emails should work). I then lodged a complaint and was given the points I have received but still they have not rectified the problem with the tracker which is apparently not installed. No feedback since the 5th of August.<br> <br> When will this be resolved? Is this the kind of service I can expect when I try to claim? I'm on the verge of cancelling my insurance with you - I am tired of phoning you and receiving false promises! <br> <br>
75 replies
132 months ago
Do tell what benefits platinum clients get
Thank you for that utter useless call back Vodacom. Today you have wasted about 45 minutes of my time. I have phoned your call centre a few times today and I have been transferred from one staff member to another - roughly about 8 times and NON of the staff members could help with my query.<br> <br> Eventually I received a call from someone at Vodacom, telling me she cant help but she will put me through to 082 1903 and I will be assisted - guess what? They could also not help me.<br> <br> All I want to know is: What are the benefits of being a Platinum Client and what is Onyx. On my online profile it says that I am a platinum and onyx customer but it does not help if I don't know what the benefit are. It would also be useful if this information is on your website.<br> <br> I hope SOMEONE at Vodacom can clear this up. But don't bother phoning me if your idea is to transfer the call again! <br>
76 replies
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2 Star
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1 Star
3 (50%)