JV
Jayson van der Schyff
Active since Mar 2010
8
Reviews
0
Industries
Reviews
8 reviews8 months ago
Appaling Account Application Process
The account application process is completely against the law and extreme cumbersome. Not once was I given a quote of what the fees will be even though I asked for them. I was told that I need to activate the account in order to get the quote with the fees, which is completely against the Credit act. The sales agent said they will show it to me on the screen so I can review before they complete the activation, and cancelled if I dont want to proceed, but then suddenly the account is activated and card issued even though I had seen or accepted or signed nothing. You are required to full disclose the fees and show them to us to accept before the account can be opened or activated.
0 replies
16 months ago
Parcels do no arrive
Absolutely pathetic service levels. Call centre can never give answers. Online status updates about parcels are useless and non existent. There is no care about sorting out problems when they occur.
0 replies
45 months ago
Fast Service, but sizes not as requested.
Servies was fast and efficient. Arrived exactly as predicted however all the blinds were around 5 mm larger than sizes provided and do not fit the windows and have to be trimmed.. I would recommend that anyone measures slightly smaller to be sure your blinds will fit
0 replies
114 months ago
FNB Connect are the worst mobile network ever
<p>FNB Connect do not understand customer service . They have never once called me back in all the time they have promised. Managers are always in meetings and never able to deal with escalation & complaints been trying since August to upgrade my exisiting number to one of the new FNB devices when they were lanuched, after much fighting someone eventually explained that If I cancel me exisiting month to month plan and go to pre-paid, I can then apply for the device with my exisiting FNB number. I then followed all these instructions, waited out the cancellation of the contract, went on to pre-paid and took out the device. I then Waiting for my pre-paid bundles to be low as instructed and called in to swtch my new number to the contract only to be told I must first port my number to another network and then port it back before they can help me. This is reducilous. Eventuall after multiple attempts at calling them back soneone else explained that they can get the migrations department to do this but they can only help me on the 1st of the month, and it is not the 6th. This is not somethiing anyone every communicated as a re****ent. In this process have have been promised hundreded of call backs and not a single call back has materialised. Not a single im sorry for your frustrations from the mnager or any other department. This is not how you keep customers FNB!!!!</p> <p> </p>
448 replies
126 months ago
Refund Not Received
I had previously files a complaint http://hellopeter.com/mtn/complaints/data-bundles-incorrectly-depleting-1878641 and the response was quick and I was offered a refund with reference REQ:5832724 but when I review my latest statement the refund is no showing. In addition to this I then called 808 to follow up and was told that they cant help me and I must call the person who offered the refund.<br> <br> In addition to this I filed a new complaint http://hellopeter.com/mtn/complaints/problem-still-not-resolved-1895729 as the problem which I had reported had not been investigated or resolved and I got a simple answer, again with no investigation or resolution. <br> <br> In both cases I have replied to the complaints and never ever received any feedback on my replies. <br> <br> Please can this urgently be resolved and refunds issued for all the missing data from both complaints. Proof of the refunds must be sent to me before I will accept these complaints as resolved.<br> <br> If this is not resolved I will be forced to report MTN to WASPA and other bodies for review.
75 replies
126 months ago
Problem still not resolved
Following my last complaint of data bundles depleting incorrectly, MTN offered a refund for the lost bundles and the refund was a good start but this did not fix the root cause of the problem plus the previous month bundles disappeared mid month when I processed a contract upgrade, yet these bundles were part of an existing agreement which should be honored. Now a new month has come and again I'm experiencing the same problems where purchased bundles are depleting prior to the bonus data.
75 replies
127 months ago
Data bundles incorrectly depleting
My data bundles have been depleting incorrectly with no carry over for the passed 2 months. I have logged multiple requests both online and through the call centre, but these are still pending weeks later. It has even been escalated multiple times and yet still it is \pending"with no feedback at all."""
75 replies
131 months ago
Incorrect billing and missing eBucks
After multiple phone calls and tickets logged with the team, I have still not had any decent response. This has been going on since taking out my smart device contract in early April, where I have still not had my eBucks or rewards points allocated to my account after being told by the sales person that I will be debited on the 25th of the same months and points allocated there after. Finally after 4 months I have had my smart devices allocated and amount debited, but the amount debited was in excess of my agreement plus I had now had 3 contracts loaded on my profile which is not correct. I demand this be resolved immediately and incorrect fund be refunded as well as my eBucks back dated according to promised timelines.
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
4 (50%)
1 Star
3 (37.5%)