ML
Mick L
Active since Jul 2010
9
Reviews
0
Industries
Reviews
9 reviews56 months ago
Top Discovery Assistance
Many thanks to Zunaid Joseph for quickly and expertly helping us with a water leak in our loft. Well done Discovery.
53 replies
63 months ago
Poor customer Service from Takealot
Trying to order floor tiles, Paid with my credit card all went through. I got a notification next day that my order had been cancelled for no payment ?? I have been trying to contact someone at Takealot either by phone or by email. accept mail on this address,But they have shut down for the night. Tried every email address on their website but every one sends an auto response saying that they don.t accept return mails at this address. I expect this is to stop people complaining by email. Phone is quite enough thank you. They do have a FAQ section but if you if your query is not listed. Tough! So, if you don't all during their working hours you must wait until they are good and ready to deal with you and your business. Money goes through fine sometimes but contacts when they want to handle them. I think Takealot can do better.
0 replies
67 months ago
Very Little help from Discovery Insure
Discovery Insureance On 15th July a very cold day caused a leak from my solar panel. Discovery Insure were contacted and responded quickly. A temporary repair was done by bypassing the solar panel and the Geyserwise system that controls its operation. Weeks passed by and no more work was carried out. The reasons for this lack of action was attributed to the covid 19 lockdown and a lack of spares for the solar panel. Time passed and I was given the same excuses for lack of action. Eventually a new solar panel was installed. My hopes were that finally the repair of the problem was over. Forty-five minutes after the panel was installed a pipe connecting the panel to the geyser burst causing damage to the lounge ceiling. After many phone calls and many assurances from Discovery insure and three months after the original claim, a plumber came and made adjustments to the Geyserwise system. On leaving, the plumber asked that the system was monitored. This was done and the same fault occurred. Now, more than three and a half months, all that was achieved was to install a solar panel that does not work and the causing of water stains on the lounge ceiling. The phone calls continue, the promises and assurances continue to be made but nothing happens. I am extremely disappointed with Discovery who have proved themselves to be unreliable and evasive.
53 replies
73 months ago
Impressive Outsurance
Last night I had a break-in at my house at the coast.. It was just after midnight and I took at chance and phoned Outsurance hoping that someone would answer. Not only did someone answer but they answered quickly and were able to listen sympathetically and offer good advice. This continued the following morning when my claim was finalized. Well done Outsurance!
105 replies
74 months ago
Large unexplained increase from Vox Telecom.
Acc. 9070797 My account was Increased by 13%. I asked Vox how they justify such a large increase Their reply was as follows: "The Vox product offerings are subject to varying inflationary pressures and your specific basket of services may be higher or lower than the average." This has to be the most useless answer ever. Anyone reading this, think carefully before you choose your ISP!
0 replies
78 months ago
Ampath and EXP mess up.
In May this year I had a blood test at EXP Constantia medical centre. The blood test was carried out by Ampath. My medical aid is Discovery but for some reason the account was sent to Medshield, my medical aid from last year? I checked with EXP and was told that all my detail were correct and they went further to consult an Ampath representative at the EXP clinic. She tried to access the account on the Ampath system but, was unable to find the account in question but would take the matter further. It wasn't long before I started receiving poison messages from Ampath and they then set the dealers in debt (Vericed) on me who were quite rude ( as is their nature). None of what has happened here was my fault. So I write this to warn anyone who reads it to beware that if any medical institution *****s up it's the patient who has to pay up.
0 replies
80 months ago
Bureaucratic Madness
All my issues were sorted out the day after posting my concerns on Hellopeter. Very impressive. Thanks!
105 replies
80 months ago
Discovery. Mad bureaucracy
Recently, I was in hospital after an epileptic seizure. The hospital was great (Flora) and Discovery were also great. Before I left I was given a prescription for anti epilepsy meds by a Neurologist that treated me. After I left hospital I wanted to get the epilepsy meds added to my chronic meds list so, I filled in the forms and got my G.P. to sign them. Discovery turned my application down as it was not signed by a specialist. I queried this and just got quoted what was on the refusal letter. I got to speak to a more senior person. Sihle, who quoted at me from the same document. I pointed out that epilepsy was a pre-existing condition and was declared on my joining scheme. I was told "yes, but you haven't applied for it to be registered on OUR chronic benefits list before". I asked if I could appeal this decision? I was told "no because you haven't been refused yet" ????? I said that going to a specialist will take up to six weeks to get an appointment and I may have to pay a R1000 cash to see the Doctor. I was told the cost will be refunded from one of my benefits, if approved. If not, I will loose the R1000. Bureaucracy gone mad. The conversation with Sihle was becoming a bit heated and I asked if she was happy with her answers. She said yes. It was a an attitude of take it or leave it. Sad that Discovery that I had held in such high esteem should let itself down like this. And finally, on the chronic application form, nowhere does it say that the form must be signed by a specialist physician or neurologist. It just says "your doctor"
105 replies
92 months ago
Sad service from FNB
Had a torrid time with pin number barring and reset process that took more than 48 hours to resolve. I took the trouble to write and complain. Reference: Rr ********** 3854. FNB have not even had the common courtesy to contact me.
105 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
1 (11.11111111111111%)
3 Star
1 (11.11111111111111%)
2 Star
2 (22.22222222222222%)
1 Star
3 (33.333333333333336%)