AN
Asiphe N
Active since Feb 2023
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Dissatisfaction over Intercape bus service
Just after my review Intercape have not responded. Additionally the bus I was in bus number 712, we were involved in an accident on Friday 27th February 2026. Until today we have not received any phone call from them regarding our injuries I'm still here waiting and my back is in pain.
0 replies
2 months ago
Unreliable Service and Ticket Misrepresentation
I am expressing my deep dissatisfaction with the service I received from Intercape. Frankly, I would not even give a single star for this experience, as it has been nothing short of frustrating and misleading. On Sunday, I booked a ticket from Cape Town to Idutywa for departure on Friday, 27th February. At the station, I was informed that the bus would not go directly to Idutywa but would instead drop me off at Butterworth. I accepted this arrangement. I then enquired about my return trip scheduled for 2nd March from Idutywa to Cape Town. The consultant assisting me assured me after confirming with your customer line that buses would indeed be available from March. Based on this confirmation, I paid for the return ticket. However, on Monday I received a phone call stating that the bus from Idutywa would no longer be available and that I would have to catch it from Butterworth instead. I went back to the station to clarify, only to be told that it was not Intercape’s fault and that I would have to arrange my own transport to Butterworth. Alternatively, I was offered a voucher refund within seven working days. That time I am going to a funeral of my aunt, imagine having to wait for 7 days with your last money. This is unacceptable. I paid for a service based on your staff’s confirmation, only to be told later that I must bear the cost and inconvenience of traveling to Butterworth myself. When I escalated the matter to your call center, I was assisted by Taryn, who stated that Intercape cannot put drivers in danger and that I, as the client, must “see what I can do.” This dismissive attitude shows a complete disregard for customer care. I do not have the means to travel from Idutywa to Butterworth, and it is unreasonable for Intercape to expect customers to absorb additional costs due to your operational shortcomings. Selling tickets under false assurances and then shifting responsibility onto passengers is ********* and unprofessional.
0 replies
16 months ago
Assault
I was assaulted today by the security lady at this clinic this morning, she was so rude when I got there when I got in there was no one at the reception so I took a sit, she then came from the reception and ask me who do I think will help me if I don't go to her, I was like 'oh okey I did not know I had to come to you' I then told her I want to see a nurse, she said I must go outside and read on the paper in front to see what they doing in this clinic. I did exactly that. I then went to her, and I said I am here for a family planning, she then said to me I must go and read what is needed I told her I know what is needed hence I'm here. She rudely said I must open my bag she wants to search it, I was like 'oh okey I was never asked to search a beg at any clinic' but I let her do that. She then rep**** that I must then go to another clinic if that's the case she's not there to joke. I just laughed and asked why you being so rude in the morning. She was going on and on with me. I then said it's fine I will go somewhere else I don't want to be rude or cause anything. I went outside and took my phone out to take a picture of the clinic while she was shouting. She then came with speed and fight me thinking that I was taking her photo. She locked me inside and she confidently called a 'manager' that I am taking her a picture. The manager said she must lock me in and beat me because of POPIA for taking her a picture. I gave her my phone to see which picture did I take of hers and she's free to delete it if she sees it. I am super disappointed I also complained at her company Phangela Group. I am willing to take this further
0 replies
16 months ago
Assault by a security
I was insulted and violeted by one of phangela securities at the clinic in Cape Town golden acre mall today this morning. I am so disappointed that she had to smash me and lock me inside just because I took a picture of the clinic as I was ill treated by her when I got in, she thought that I was taking a video of her. I did not get her name as she was not wearing her name badge
0 replies
17 months ago
COMPLAIN!
Last week I was supposed to get my parcel, the driver who was rude could not wait for me to come downstairs he left, I complained at this platform same day. I then received a call from them saying that the driver will return and deliver. I waited the whole day for the driver. I then tried to call the driver again to ask, he said he left and not coming back the next delivery is on Monday (18/11/2024) up until today I have not received my parcel from Ram
56 replies
17 months ago
HUGE COMPLAINT
I'm so devastated about the guy that was supposed to deliver my parcel this morning at 18 constitution street Cape Town. Hopefully this company can track him. He is very rude. He could not even wait 3 min for me to come town the apartment. He left whereas I have been waiting for this parcel for months. I kindly asked him if he can then give the phone to securities and leave my parcel there. He refused to do that and said he doesn't have time to waste. He refused to give me his name but he called me with this number: +27674271150
56 replies
19 months ago
Complaint
The lady here a waitress she said to me if I'm expecting a great service from her, there's a door. Meanwhile I was talking to a customer next to me who was complaining about waiting at a bar for a beer for 45min. I have a picture for her, she's very rude. No customer service at all
0 replies
39 months ago
Sim swap terrible experience
my phone got stolen last week, when i went to cell c in Cavendish square for several times they said they cant assist me with a sim swap, because my number is not registered under my ID where as i have been using the same number for years and it is not my first time doing a sim swap. They suggesting me to get a new number because there is nothing they can do, how is that whereas all my information is there, i cant even access my student acc because the access code i sent on that number. can anyone please assist what i can do with this network, i need my number back.
784 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)