Active since Feb 2023
I recently started using a Moonboot after an ankle operation. I'm not sure how it happened but my boot stopped been able to inflate after about 2 weeks. I contacted Moolman, Nel & Potgieter and arranged for my girlfriend to take the boot in for inspection. Result was, no problem, just gave me a new boot. Absolutely awesome service.
About a month and a half ago on a sunday my tv in the bedroom just stopped working. I phoned my insurer who asked me to call during working hours. I phoned in the following week and the call centre agent said they would send out an assessor. It took nearly a month for the assessor to come. He opened the back of the tv and took photos as well as the outside of the tv. There was no visible damage of any sort. Imagine my surprise when I got the results, claim rejected because of corrosion/rust and loose components in the back of the tv. I disputed this and asked for a second assessor to assess the tv again. An assessor from Mastercare came in and did an assessment. When he opened the back of the tv I asked him specifically if he could see any corrosion/rust or any loose components in the back of the tv. He could see none. In his assessment to Auto & General he said it would appear to be a power unit failure because of a power surge. The claim was still rejected , they told me they were staying with the first assessment even that it was not based in fact.
Extremely bad service, nobody answers their phones at the Port Elizabeth branch and waited over 5 minutes when I phoned their JHB Head Office to try and get through to their reception. Didn't get through.
How can you discriminate against Discovery Health members because between the two companies you cannot come to an amicable agreement. So you go after the your clients because they are the least able to fight back. Absolutely disgraceful.
I've been a member of Discovery on the Classic Comprehensive plan for 30 years. I went for x-rays at Bay Radiology (Kings Court) in Port Elizabeth on the 27th Feb 2026 and was told that because I was a member of Discovery Health I would need to make a co-payment of R250.00. When contacting Discovery they are unable to help me even though they are the cause of the co-payments being instituted against Discovery members.
Wow, talk about not caring for your customers. Wrote a review on the 4th November 2025 and they "bothered" to reply on the 8th December 2025. Over a month!!! Think I'll pass.
#BlackFriday When checking my credit score on Clearscore I was horrified to see that there were 2 supposed unpaid accounts on my profile, Vodacom and OnAir. I phoned Vodacom who were very helpful and it was discovered that it showed an unpaid account because of the debit order going off the first working day after a weekend. Vodacom assured me they would send the necessary communication to Experian and ClearScore to sort it out. When I phoned On Air they told me that this happened regularly because of collection dates and Clearscore not updating their system regularly ( anything up to 2 to 3 weeks). They also said they would contact Experian and Clearscore to sort this problem out. I would love for Clearscore to contact me to explain this situation and to ensure these"unpaid accounts" do not happen again
Very slick well run operation. Everything is quick and efficient. Just one bug bear, second order in a row where it tells me it has not received my payment when its been deducted from my bank. On e mailing them they confirm receipt of payment. Why is this happening
People really need to be extra careful when doing quotes from insurance companies. I was unimpressed with the standard of proffessinalism in my latest dealing with King Price. Once I compared their quote with my current insurers policy their special price wasn't so special anymore. By all means do comparative quotes(it's good for the business) but make sure to check all the details or you could get burned.
Gone are the days when simply mentioning Discovery at your local gp, pharmacy, hospital etc would get you the red carpet treatment. The standard of customer service and satisfaction across the board has declined drastically. I have been a client for over 30 years on the same plan (Classic Comprehensive) and the premiums keep going up and services you get go down. The last two years have been especially bad. They keep changing the medications listed on chronic so your level of co payments keep going up with little or no warning.I am one unhappy client.
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