AV
Andre A
Active since Apr 2010
39
Reviews
0
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Reviews
39 reviews11 months ago
Takealot - no responsibility taken for faulty Samsung product
On the 14th October 2024 I purchase a Samsung 65" LS03D 4K QLED Smart Lifestyle Frame TV through Takealot - Invoice **********50. After setting the TV up I was encountering a problem with backlight bleeding. Following a google search I ran multiple diagnosis and tried countless settings as this was shown to be a know, albeit uncommon, fault with this Samsung TV. After several months with no change in the picture problem I attempted to contact Takealot support. Following several weeks of back and forth they advised that I need to log the claim with Samsun directly which I did through their online form on the 1st January 2025, 78 days following my purchase. I received a reply stating the support centre were closed until 4th January 2025 but that I would be contacted once they were open. Following several months of radio silence from Samsung I finally got confirmation that All Electronics would inspect the unit. This took place early in May. The support centre from All Electronics then sent a whatsapp on the 13th May stating: "Your exchange is being processed". Following numerous emails, calls and whatsapp messages back and forth, I have now received an email from Samsung South Africa taunting me and saying they refuse to replace the TV (despite confirming the opposite in writing) and saying I should take the matter up with the Consumer Protection Council and the Consumer Goods & Services Ombudsman. This after I've established it's a know and documented fault with the product, the same has been verified by their own service centre AND confirmation sent in writing that the unit would be replaced. Absolutely shocking and arrogant response from Samsung with complete negligence of their responsibility to their product and their customers, not to mention going back on their word
0 replies
11 months ago
All Electronics disappointing Samsung support
On the 14th October 2024 I purchase a Samsung 65" LS03D 4K QLED Smart Lifestyle Frame TV through Takealot - Invoice **********50. After setting the TV up I was encountering a problem with backlight bleeding. Following a google search I ran multiple diagnosis and tried countless settings as this was shown to be a know, albeit uncommon, fault with this Samsung TV. After several months with no change in the picture problem I attempted to contact Takealot support. Following several weeks of back and forth they advised that I need to log the claim with Samsun directly which I did through their online form on the 1st January 2025, 78 days following my purchase. I received a reply stating the support centre were closed until 4th January 2025 but that I would be contacted once they were open. Following several months of radio silence from Samsung I finally got confirmation that All Electronics would inspect the unit. This took place early in May. The support centre from All Electronics then sent a whatsapp on the 13th May stating: "Your exchange is being processed". Following numerous emails, calls and whatsapp messages back and forth, I have now received an email from Samsung South Africa taunting me and saying they refuse to replace the TV (despite confirming the opposite in writing) and saying I should take the matter up with the Consumer Protection Council and the Consumer Goods & Services Ombudsman. This after I've established it's a know and documented fault with the product, the same has been verified by their own service centre AND confirmation sent in writing that the unit would be replaced. Absolutely shocking and arrogant response from Samsung with complete negligence of their responsibility to their product and their customers, not to mention going back on their word.
0 replies
11 months ago
Samsung consumer bullying and shocking service!
On the 14th October 2024 I purchase a Samsung 65" LS03D 4K QLED Smart Lifestyle Frame TV through Takealot - Invoice 175748250. After setting the TV up I was encountering a problem with backlight bleeding. Following a google search I ran multiple diagnosis and tried countless settings as this was shown to be a know, albeit uncommon, fault with this Samsung TV. After several months with no change in the picture problem I attempted to contact Takealot support. Following several weeks of back and forth they advised that I need to log the claim with Samsun directly which I did through their online form on the 1st January 2025, 78 days following my purchase. I received a reply stating the support centre were closed until 4th January 2025 but that I would be contacted once they were open. Following several months of radio silence from Samsung I finally got confirmation that All Electronics would inspect the unit. This took place early in May. The support centre from All Electronics then sent a whatsapp on the 13th May stating: "Your exchange is being processed". Following numerous emails, calls and whatsapp messages back and forth, I have now received an email from Samsung South Africa taunting me and saying they refuse to replace the TV (despite confirming the opposite in writing) and saying I should take the matter up with the Consumer Protection Council and the Consumer Goods & Services Ombudsman. This after I've established it's a know and documented fault with the product, the same has been verified by their own service centre AND confirmation sent in writing that the unit would be replaced. Absolutely shocking and arrogant response from Samsung with complete negligence of their responsibility to their product and their customers, not to mention going back on their word.
107 replies
19 months ago
STAY AWAY!! Worst ISP Ever!
After several months of shocking service, little to no internet connection and absolutely ZERO customer service from Home-Connect (including a review here that has gone ignored for over three months), I have terminated my Home-Connect account. However now they are wanting to penalise me for early termination which seems a little unfair given the only reason I am terminating is due to their lack of service or response to any of the tickets which were logged on their various systems.
159 replies
22 months ago
SHOCKING Home-Connect Service and Support
Never EVER have I dealt with a more *********** ISP. Their connectivity service is constantly down, their customer support is non existent across any channel: phone, whatsapp, email, app, fault ticketing system, facebook message etc. I cannot believe that they are in business and have not been shut down.
53 replies
23 months ago
Avoid Home-Connect at all costs - the worst ISP experience ever!
Home Connect have ZERO customer service. Their website gives literally no contact information other than an email address. Nobody replies to emails sent to - support@home-connect.co.za, escalations@home-connect.co.za, portal@home-connect.co.za, operations@home-connect.co.za, info@home-connect.co.za, accounts@home-connect.co.za, customerservice@home-connect.co.za. Their Whatsapp is simply an automated response advising you to call their phone number - "Thank you for contacting Home-connect. This WhatsApp Number is dedicated for Home-Connect Notifications . For assistance please contact us on 0106120611". Their phone consultants advise they cannot assist with anything and that requests need to be logged through their app... why even bother having a service centre? Their app is so full of bugs that tickets that are "logged" are ignored (at best) or don't even generate a ticket number. The only service that works seamlessly... their billing.
800 replies
38 months ago
Afrihost - daylight robbery and outright refusal to refund 14 months of incorrect billing.
I cancelled my Purple Forrest ISP service in November 2021 after moving out of my apartment. Afrihost conveniently "lost" the notification sent to Purple Forrest through the Whatsapp service desk and have been billing me monthly ever since. After countless calls, whatsapp messages and emails, Afrihost have now "agreed" to cancel the service effective 1st April 2023 [so kind of them] but despite several emails requesting they reconsider their stance on refunding me for the 14 months that I was billed for the service since the cancellation, they outright refuse. As a long standing [10+ years] business customer of Afrihost having all of my hosting, domain registration and ISP services through them this is quite frankly shocking and says a lot about the monopoly they have become. From being a market leader in customer service, they are now a market leader in daylight robbery.
0 replies
43 months ago
High charge for business class flights but no service afterwards when baggage is lost! 7 months later!
Following the loss of my luggage on my return flight from the USA in March, Qatar have not responded to a single email / call / whatsapp / facebook message / instagram message or any other form of communication. The loss form was completed and submitted online on the 8th March 2022, now 7 months ago. Not a single reply. No confirmation of loss, and no ability to process a claim through my travel insurance as I have no formal communication from Qatar confirming / stating the loss. Given the absorbent charges for business class flights this is not the service I was expecting. Flight #: QR 728 File Ref: JNB2423000 Ticket #: 1576994183974 Baggage Tags: AA225881 / AA225882 / AA225883
0 replies
45 months ago
Stephan Welz and Company / Laurence Friedman utterly useless, unreliable and outright corrupt!
In March 2021 I left a Tag Carrerra watch along with two rings with Laurence Friedman, Group Manager Stephan Welz South Africa. Over a year later, literally a hundred emails, countless phone calls and two in person visits, I am still unable to get a response and resolution from Laurence in regards to the watch and ring which was supposedly "stolen". Over the last six weeks I have been promised time and time again that the matter will be resolved, but for several weeks I've followed up each week without so much as a reply from Laurence. I am left with no choice but to raise a criminal case of theft with SAPS for the loss of my personal items.
0 replies
54 months ago
USELESS - overcharged for 4 months and nobody cares to respond!
Since the re-opening of Virgin Active gyms following lockdown, my account is no longer linked to Momentum Multiply and as a result I am being billed at the full membership price and not at the reduced rate. I have over the past four months sent dozens of emails, online form submissions as well as engaged with my local club [Waterfall] and called the call centre. All of which have not resulted in any resolution. As it stands I am now owed a refund for the past four months of incorrect billing as well as any future months. Please can someone at Virgin Active engage with me on a resolution as none of the other contact methods seems to get any response.
0 replies
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0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.5641025641025643%)
1 Star
38 (97.43589743589743%)