AH
Abdul H
Active since Apr 2010
10
Reviews
0
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Reviews
10 reviews14 months ago
Disappointed service
Booked athe haor salon for 11th of Feb 25 for a full hair color. As agreed upon the day ofmaking appointment that the mahogany color will be done. Again on day if appointment i clarified if that color should last around 6 weeks. Before my next color. Was told yes. I asked abiut color shamppo and treatme t of red hair until next treatment and was told i could take the red shampoo but thecolor should just start fading around then. 1st wash wasdone 3 days after and had the usual red color bleed. By monday i noticed that it didnt lookas vibrant . By friday i queeied from husband if i was just imagining color running and hesaid henotices that the length if my hair had no color. Just the roots did. I went in on Wednesday 26th to show them that there was no color left . The lady that dis my hair said she told me that thecolor will be gone. Started to have a loud disagreement when the colleague called the manager. I understand that the red would fade but there was no red except for the root. And this within 14 days or.. The manager took picsand promised to call by friday with a way forward. I am still waiting for any response from them. Who spends R780 to have it gone withing 2weeks and be happy with that. On asking what maintenance is suggested as i also want to grow my hair i was advised to take the hair growth shampoo as i wouldnt need ro do a color shampoo atleast for another month. So i purchased the shampoo combo at an additional +- R600. No wonder that salon is always empty when i walk past. I'm more disappointed in myself in giving them a try.
0 replies
23 months ago
Settlement with Direct Axis is a headache
Had a long standing loan unfortunately had to go under debt review in 2021. In late Nov 2023 we realized that the debt review co has not been regular in payments and we opted to pay the debts ourselves. In the write up they gave us Direct axis was shown paid,went into clear score and it showed a low bal. Somehow we missed payment in dec but started paying double installment . A few places show we are in arrears which doesn't make sense. I've been calling since Feb. It's almost impossible to get to speak to anyone. When you do you get the run around and when I question how is it that the bal is not decreasing ,I get told that it's because I am in arrears. I've requested settlement letter and was sent one which seemed ***** as it was on a normal email with banking details. I requested a settlement with bank details on an official letterhead and I'm still waiting for over 1 month now. I'd really like to clear this debt soonest but I would like to to someone who understands what I'm saying .
53 replies
43 months ago
MTN poor service
Have 3 cellphone contracts of which 2 is due for cancellation and Mtn is refusing stating we are in arrears. We have been in dispute regarding the outstanding amounts for almost 20 months now. They promise to get back and don't. Husband is not able to sit on calls during business hours as he works n relies on emails as well. Their legel dept only work business hours and don't ever call back. We are frustrated as they are now charging higher for month to month continuation. We contacted ombudsman and they wanted correspondence between Mtn and us and further information of which we don't have due to MTN lack of assistance in resolving
0 replies
62 months ago
get yOur accounts DEPARTMENT SORTED
Where do i even begin?Sept 2021 upgraded an over 10 yr contrac***** for 2 cellphones. 1st delivery happened and immediately saw handset was defect after almost 2 weeks of back n forth and calls etc, arrangements were made to uplift handset that came With a free Tab(MtN PROMO). waited almost another month before it was taken and then another few days before it was received another 2 weeks before they delivered a replacement. in the meantime the 2nd handset that was initially approved had to be reapplied for and then after all the hassles delivered week later. problem handset was finally sorted by end Nov, in the interim we were still paying the new contract invoices. they messed that up as well. until today they have not reversed the fees they charged for the supposedly free Tab(R154/month extra) . we chat to them so often asking to pls rectify. then we were charged for upgrade fees etc. in jan we stopped the debit order as it was 3 x the agreed amount. called them to rectify and give us correct amount. then was told we were in arrears from APRIL2020. SENT POP. still not allocated, we paid the instalments as per contract and now we told they havent received dec/jan payment. now we have to go emailing and sitting on 1 hour calls again to rectify explain etc. beyond frustrated. and we are still paying for the free Tab
0 replies
62 months ago
Pathetic Service for Optometry - threee rivers, Vaal
husband and twin sons went in on 13/02/2021 for eye tests. Within an hour all 3 were tested. they received 1 set of quotation for lens for my sons as they will be using the old frames. They were not advised if frames were suitable etc. <i (mom)couldnt go in as per their policy of only those testing are allowed>frames are cracked and not sure if it can be reused. No spectacle lens were discussed for husband. All 3of them requested contact lens(husband has been using lens for over 25yrs. sons wanted to try (17yrs old)) 2 weeks ater and we went into store and collected husband lens, they said that my sons lens are still on back order. 1 month later and we have not received 1 sms or call from them with an update. absolutely pathetic service. I doubt the testing skills as all 3 tests apparently stayed the same to previous lens and spectacles and my twins eyes scripts are the same. I will go in on SATURDAY TO GET THE SCRIPTS AND TAKE MY BUSINESS ELSEWHERE. Apparently 3 sets of c/l(every 3month) and future spectacle lens and frames are money not needed by this branch.
53 replies
62 months ago
Pleasure to HAVE DOTSURE as my insurance
contacted them on after 17h00 9/03/21,regarding damaged cellphone which was insured in Dec 2020. Consultant that handles claims were not in, promised to call next day. by midday10/03/2021 we had a call and information as to what they required to process claim. On 11/03/21 received a follow up call requesting paperwork. we emailed by midday. 12/03/2021 received a follow up call to inform that paperwork was submitted for approval and will contact us as soon as possible. 13/03/2021 missed the call but received email and sms that my request was approved and that i would be paid out within 2 to 3 working days from when pay dept releases. by tuesday16/03/2021 payment was made. Very happy and surprised at the efficiency and professionalism. It was a good experience in the new trend of lacking of service delivery. Thank you to all that assisted in the claim process.
53 replies
67 months ago
Mtn doesnt deserve loyalty
Applied for an upgrade for 2 contracts between 16th and 18th September 2020. Was approved and 1st handest was delivered on 28th September 2020 around 13h25. We opened the fone and didnt even switch on when we noticed the S-pen for the Note 10 Lite was not coming out. We immediately left for the MTN store closest to us who refused to assist as it was an online order. Was given a customer care no to call. We were with them until around 18h00 and being past on and given other numbera to call and used a lot if our airtime as well. They even said they don't have an upgrade on the system and then it was 2nd upgrade pending etc. Eventually i contacted MTN via their fb page posting a nasty post and they replied privately. A person 'MAK' chatted n tried assisting and referred us to another store nearby . We asked they make sure that our device could be handed in there and it was confirmed. Went into the store. The initial sales person was very rude n the manager was called. She wanted to assist but said as they dont have the necessary documentation for uplifting they can do nothing. Sent MTN anither message and chatted to 2 rude consultants who didnt have a clue what they were saying or doing and eventually took the easy route by saying its sent higher up with Ref 295328542/#27330681. Heard nothing again . On Wednesday evening around 17h10 contacted customer care again and spoke to Ernest Mngoma from Durban branch. Was very helpful and requested handset uplift with ref #295340684. We have heard nothing from them as yet. We have the handset for 8 days now. Has not been switched on. No sim inserted etc. We are obviously going to be charged for it . So can this be resolved asap. We have been on MTN forever. Privately and via the company payment. And we dont think that over 20yrs of loyalty deserves this runaround. Will consider going higher up if this issue is bot not resolved in the next 24hrs. I refuse to pay for a product i can't/won't use.
0 replies
108 months ago
Disappointing Service
<p>went in toFNB Lakeside Mall to get a statement,got the ticket for the queing system and waited by the designated counters for statement,according to ticket i was no 36,approx waiting time 29min. waited for about 20 min when i realised that no one was moving on our section and on the general queing they were still on no 16. At that moment another gentleman approached a consultant to ask what was happening and then i realised that our counters had no staff.when he was done i queried if i was in the right area and how much longer will i wait.I was told that they are goiong to send assisstance. I went in to the tellers section and requested to talk to someone in charge and was told that i have to wait my turn for the ticket no to be called,explained to her that there was no one there,what should i do, she walked out with me and said i should speak to her colleague.We were then told that we should wait and as they were short staffed we will be helped by the other consultants and that we could get statements from the ATM, I explained that the account was a joint acc and i will not be able to get a statement for my husband at the ATM as i did not have his card,the other customer also queried about getting a new pin, we were then told there is nothing he can do and we have to wait our turn . we said that would have been okay had we known what was going on but at that time we had already wasted more than half an hour, Due to them being short staffed they sent some of their staff members for lunch at around 10am so that they will be there when they get busier, but at that time they were already busy. waited another 15 min or so making my wait almost an hour or so and i walked out. The manager was not in, the gentleman that stated that there was nothing he could do went to call his 2ic only after the other customers started arguing with him for his statement to be put down in writing.</p> <p>We have been dealing with FNB for yars now and the service seems to be on a decline, FNB Lakeside Mall... very very disappointed and frustrated.</p>
56 replies
111 months ago
Incompetent and Stupid
<p>Was contacted about 9 months ago stating I owe Nashua money. Explained to the agent that I dont. It was a case of fraud done about 6 years ago and that I have a letter from Nashua stating the same. I have emailed them numerous times with proof. Called Nashua operating office last yr July and they also forwarded the documents to them.im getting rude ppl who dont understand and keep requesting pop or affidavits . I have contacted the ombudsman today as well as this is bordering on harassment of my credentials. </p>
0 replies
132 months ago
Your incompetence stuffed up my credit record
I've been doing deposits for my 2 credit cards via atm for a long time. Since Feb this year You guys have technical issues, my payment were not clearing, credit limits were being shifted, bank fees were not charged in one month n then doubled charged putting me into major arrears n I can't come out of it.payments meant for one cc was allocated to the other and you guys took 1 month to sort it out n then we have rude consultants who hang up on you while talking. I've been to the branch n tried resolving it but I'm getting into deeper debt.
76 replies
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1 (10%)
4 Star
0 (0%)
3 Star
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2 Star
2 (20%)
1 Star
7 (70%)