TR
Trisha R
Active since Mar 2023
6
Reviews
0
Industries
Reviews
6 reviews8 months ago
Disgraceful Service
I am writing to raise a formal complaint regarding the disgraceful and ********* service I received from your company. Upon moving into a newly purchased property—where the previous owner sadly passed away—I chose not to continue any contract with your company. In response, your technician attended the premises and maliciously locked the alarm system before leaving, despite the fact that your company had already removed the radio and no longer provides monitoring for this address. This was completely unprofessional and, I believe, done deliberately to extract a call-out fee from new residents, as only your company can unlock the system—at a cost of R250. When I attempted to resolve this, I first spoke to a staff member named Charmain, who was shockingly rude, lacked basic manners, and showed zero empathy or understanding. Her conduct was entirely unacceptable. I then called your landline and spoke to someone named Farhad, who defended the technician despite being informed that the technician falsely claimed he had not touched the panel—when in fact, he had. What made this worse is that I explained to Farhad I’m a single mother trying to settle into a new home. His response? He laughed on the call. If your calls are recorded, I urge you to listen to that call. The attitude displayed was appalling, heartless, and downright disgraceful. Your business model—locking users out of their own alarm system after removing your equipment, then demanding a R250 call-out fee just to unlock it—is ********* and exploitative. It is shocking that such a practice continues unchecked. In summary: Your technician deliberately locked an inactive system. Your admin staff, Charmain, was rude and unprofessional. Farhad’s conduct was patronising and disrespectful. The R250 fee is unjustifiable given the context and actions of your team. You are running a business devoid of empathy and ethics. This experience has left me deeply disappointed and frustrated. I will not hesitate to escalate this matter further—to consumer protection bodies and on public forums—if this is not addressed promptly and fairly.
0 replies
12 months ago
pathetic & useless for a bank of your standard
I have spent 2 days sending emails, called through several times. Spent so much money on airtime and the last time i asked the lady to call back and guess what no call. They do not have an international department that they can transfer you to only email which no one responds to. Their banking app does not work..their service is just pathetic. Capitec is so much more advanced with regards to international payments. & now all my debits went unpaid just because Standard bank is u reachable. & yet they will charge me how dam ridiculous...can i get a manager to call me this is flippen unacceptable man
58 replies
20 months ago
Sunbet is misleading & the customer service agent is terrible when they can't answer your questions because they get caught out with lies..they act like they can't hear u, then say they will call back and don't...disgusting service..i don't want any of yo
Sunbet draws people to sign up to them by giving them free bonus & when you win and make the withdrawal they take the money back and say it's a water. So for a R100 bonus they give you , they take back R672 back please becareful how misleading they are Then the service agent on the call tells me that the mine went back into my sunbet account but it didnt , then she she tells me the next payment didn't come through because i still have a wager to complete, I said but that make sense why would the wager apply to todays pay out again when a day before a payout was received. Then the cherry on the top when they agent couldn't answer the question, she kept acting like she couldn't hear me saying the line was bad but i could hear her clear for the past 20 minutes she could hear me...but when she needed to answer the question she couldn't, then she the line is bad i will call you back now, i will return she never called back. Do not mislead people and then have your service agents lie & then when they cant answer say the line is bad. i don't want any of your bonuses...you'll give bonuses and we must pay you back 5 times that amount back.
0 replies
23 months ago
Pathetic **** service... ****** useless
This service provider along with the consultants are the most pathetic people or company to deal with. For the past 5 weeks i have had endless trouble. Every person you speak to says something different. The managers do not come onto calls. I have paid double for the service till date the refund is not done. I have them at both my premises. They imcomptent disconnected one line my child was left unable to do his work. I was left with 1 week of no service i work from home. This past week again there was a fault. I lost a big client because of being late on a call and when i finally got into the call it disconnected. I am paying for a service that i am not receiving. Once again today I am not working because there is a fault & these idiots don't what a high priority escalation is. Do not use them they are disgusting and they don't care about their clients. they only want to take your money and leave you with no service. The people they have employeed they all sing from different hymm sheets. Each one has their own process and each in tells you something different. If ever you want to get frustrated call afrihost they take the trophy for driving someone mad.
0 replies
37 months ago
Alexandra Forbes, a **** show sends out your tax certificates to just anyone doesn't follow popi act & useless at not being able to help. Once they have your money they don't care
Alexandra Forbes is a **** show, so many people invest in this high prestige company but they do not follow the popi act. Firstly their customer service is pathetic, i called through 6 times out of that 6...4 times i waited for an hour and the call cut. When i finally got to speak to someone they sent me a tax certificate of someone else, the person Identity number and all their information. So they just send our documents to just anyone. Then i called back to speak to another *********** agent, he apologize for their mistake but tell me to wait 3 days for their IT guys to correct a problem that they did incorrectly. I can not proceed with something i need to do because 2 years ago Alexander Forbes did the incorrect thing on my sars profile. I called back today after 3 days to speak to another imcomptent agent that tdoesnt understand what the hell i am telling him Karabo Mashiyamu he tells me i must email my tax certificate that they sent to me back to them for them to rectify this...what a ****ing joke is this dam company...he said an IT guy will call me...its gone 30 minutes no call. My stuff must be on hold because of their incomptency as a business, don't know what the hell they doing and they give a dam about their clients because they can't assist them nor do they care and to top it off they so happy about all the money they make of people Lil us that they don't care she they make mistakes and can not fix them because they already got our money so its ok for them to send our private amd personal information to anyone. That's how careful they are with our documents. If they do not sort out the tax directive i am taking this to the ombudsman about failing to comply with the popi act and sending me someone else's tax certificate with their id number and other personal information in there. I would not like it if someine had my details i will be reaching out to this individual and letting her know this has been done, waste of my dam time trying to be help or assistance from ul that made a mistake on my account in the first dam place
106 replies
37 months ago
Disgusted, poor service from an arrogant agent zukiswa Mbola head office ross park
I am a client of Standard Bank for a few years now & today i received the most disgusting distasteful service from the call center agent Zukiswa Mbola she is based at the Head Office in Ross Park. Where do you find your call center agents, she is rude, her tone of voice is sacarstic. She has a dam cheek i asked to speak to a manager , she said the manager is on a call they will call me back. Standard bank is so big you only have one manager on the floor. The agent said there is only one manager. I was on the line holding on for more that 46 minutes, i was speaking to my colleague next to me angry about the service , your agent tells me she is forced to drop the call. She made me wait so long because she knew i was going to complain about her. The reason for my call was simple. I applied for a card for my son, giving standard bank more business all i wanted to know is the card ready for pick up and i had to wait for 45 minutes and still did not get assisted i dropped the call. I am absolutly disgusted with the service and i actually want to cancel my sons bank account with you guys because of this pathetic service and move my account as well as well as my partners as well. Your agent think she is so clever and sarcastic she is one of the most pathetic agent that i have ever spoken to. Please teach her tone of voice and the client can hear when she us being cynical. Let her know she has a job because of clients like us and she should value her job, she definitely paints a poor picture on the service this bank offers and will lose business because of useless agents like these. She needs to go for coaching and telephone ethics.
212 replies
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