MM
Malcolm M
Active since May 2010
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Takealot have taken too much from me
I ordered a 12v powered tyre infiltrator for my motorbike, a few days later i received the package. It contained a bathroom scale !!!!!! Naturally i returned it with a full explanation and requested the correct item. They sent me an email saying the dealer no longer has stock and credited my account with the cost of the item.....MINUS.... the R75 delivery charge for the wrong item being delivered. I've written an email to them but there's no email address for general complaints. The best I found was a a form to enter 500 character complaint.!!!!! It seems to me Takealot are now signing up corner Chinese gadget shops, and even stalls in the china malls. Here is the email i wanted to sent just in case someone from Takealot looks at my revue..... Subject: Urgent Refund Required – Ref Return MRRN-N5Q7P-6PKV Good Day, I trust this email finds you in a better frame of mind than I am in right now. It appears your supplier has deliberately cheated me out of the R75 delivery fee for the digital tyre inflater I ordered. I demand a FULL refund of the order amount, including delivery, failing which this will be the last time I ever place an order with Takealot. For clarity: On 10 January 2026, I placed order #201045990 for a digital tyre inflater. The cost was R313 plus R75 delivery, totalling R388. On 13 January 2026, the package arrived containing a bathroom scale. At no point did I order a bathroom scale, nor did I consent to any substitution. Sending me an unrelated product is not an “error” — it is a breach of trust. From your own correspondence, it is clear the supplier was out of stock and chose to send something rather than nothing, hoping the customer would remain silent. This is unacceptable. I have always held Takealot in high regard, but this incident has exposed the company as little more than an online ****a shop enabling ************ traders. With suppliers like these, ordering from Takealot has become a lottery — and I do not play the lottery. If you value my patronage, you will immediately process a refund of the full R388 to my bank account. Anything less will confirm that Takealot condones dishonest practices at the expense of its customers. I expect your prompt and positive response. Malcolm Moorhouse
56 replies
11 months ago
Paxi *****s Up Once Again
We sent a package from Pep Home in Parys, Free State to Richards Bay on the 25th April. We paid the extra for a 3-5 day delivery and today (11th May is day 16). The parcel is sitting in their hub in Empangani . The parcel was first sent to Port Elizabeth, and is now heading back to Richards Bay. Iʻd hoped to send Paxi an email to express my dissatisfaction with their service but see none is available. They do offer a watsapp service but their service options are limited which seems to make it barely worthwhile. They have a phone number while I refuse to use as i have no intention of paying to hold the line whist a message asks me to be patient as my call is important to them. Looking through the complaints on Hello Peter, I was staggered to see almost ONE THOUSAND complaints...and NOT A SINGLE REPLY FROM PAXI. This shows their concern for their customers. This will be the very last time we use their service, with the post offices demise, courier options have exploded, Should anyone from Paxi read this...Watch out , You might also go the same way as the post office.
0 replies
24 months ago
Cataract Treatment...Dr Tony Dos Ramos
I recently went to Dr Dos Ramos to have cataracts removed at their Meyersdal clinic. It was an incredible experience. EVERYONE at the practice knew their job and were incredibly professional. In all my years I have never experienced an organization of this caliber, and I have plenty of years tucked under my belt. ;-). Five stars aren't enough to rate Dr Ramos and his team. Thankyou guys, you are AWSOME.
0 replies
24 months ago
Dr Schutte and staff, you are a bunch of ******
!!!! WARNING!!! Folks be VERY careful if you need x-rays and go to this practice. I had x-rays done in Parys in January 2023.. A few days ago we got a call from attorney in Sasolburg threatening legal action if the account wasn’t paid. I dug deeper and found they only submitted the claim in May 2023 which was possibly the reason the claim was rejected. Since January 2023, I have received no statements from the practice. In that time I had changed medical aid’s and didn’t a single account from the practice or my prev medical aid. I have now have to take a loan to pay off the X-rays AND attorneys fee’s. On top of this, the x-rays were supp**** on a CD, my family doc and the specialist I saw were unable to read the images.. So the x-rays were of no value. There are many similar experiences on Google Maps reviews for their branches. Use them at your peril.
0 replies
24 months ago
Nedbank...I gave up today and closed my account after 42 years
Today I closed my account with Nedbank, I'd been a customer for 42 years. Their service has become pathetic. The reason for closing their customer service. Just over a month ago suddenly couldn't log into my internet banking on my PC. Nedbank had changed the password requirements from a maximum of 10 characters to a minimum of 12 characters. OK...so its not a train smash , I entered a 12 character password and its accepted. All was OK until I logged into my account and they now needed a profile number, pin number and password. Nedbank used this years ago to log into the internet banking before their username and password login. I don’t have the profile number, I do have a pin for my card, and a brand new password. I go to my branch... Parys, Free State , get the profile number and ask if I’m able to log into a terminal in the back to make sure everything is fixed. Nope, no terminal there, I must go home and try from there. So I try from home and its now needing the 4 digit pin from their obsolete login method rather than the 5 digit of my card. Because of the branches less than enthusiastic attitude to help me, I tried writing an email to their help desk about the required PIN and password for the obsolete login method. This went back and forward SIX times before they said...Go to your branch !!! At that point I realised the only solution was to move my account to a different bank. And today I went to close the account. I was the second customer in the bank this morning and it took them 15mins to ask how to help. When i said I need to close the account, the reply was, you can contact the help desk for that...FFS. These people are utterly bone idle. When asked the reason for closing the account, I told her Nedbank’s customer service has become pathetic, yet on the form she wrote “Account no longer used”. I think Nedbank need to send their staff to FNB or even CAPITEC and see how their staff interface with clients. I can honestly say I received better service from Home Affairs than the Parys branch of Nedbank.
0 replies
26 months ago
Nedbank online banking password change mess
On Friday 8th March I attempted to log into Nedbanks online banking. I got a message saying my password was incorrect ! So I entered it a second time, although this time slowly and VERY carefully. I got the same password incorrect error. Rather than lock the account, I decided to change my password and entered a new password similar to the existing one. This produced a message that my new password didn't meet the 12 character minimum length. This was why my original password was "incorrect", Nedbank had changed their password requirements. I entered another password which met the new requirements and BINGO..it was accepted. The next step was to log into my account. Once in I was met with a message requesting a profile number, pin, and password to confirm my identity. I didn't have the profile number and went to the local branch. The lady was astounded that i didn't have their app on my phone, and have NO INTENSION of using it. Eventually I was given my profile number and went home. I'd assumed the pin was my card pin, and the password was the password I'd just changed. When I logged in again, I discovered the pin number is FOUR characters rather than the FIVE used on my card , and the password is maximum of TEN characters while the current minimum is TWELVE. I then realized what was being requested.... Years ago, Nedbank used a system of a profile number, 4 digit pin, and password (10 or less characters)to log into the online banking. Some time ago this was superseded to a user name and password system. To complete the password change, I'm being asked for credentials from their OBSOLETE login system....which I no longer have. Over the weekend, I sent SIX emails to the customer center. Whilst i was impressed by the speed of their replies the content didn't help. In a couple of rep[lies, the procedure was incorrect. And the others, the writer didn't understand the problem. I also made one call to the customer center, the only help they offered was go to the bank...despite telling her they were of little help..Its a 100km round trip to my next branch. It seems to me whoever decided to change the password requirements hasn't thought this trough. And it explains why so many clients are unhappy with the bank. Should anyone from Nedbank read this and want to contact me. My email address is mmoorhouseza@gmail.com. But be quick, another bank is calling me. Malcolm Moorhouse
0 replies
90 months ago
No response from Axxess regarding grossly inaccurate coverage map for Parys, Free State
If anyone is thinking of using Axxess as an ISP be very very careful. I've just subscribed to Cell C LTE through Axxess. Their coverage map showed I'm at least a kilometer within the 4G coverage area. I've now discovered the Cell C coverage map has an error of about THREE kilometers putting me about 1.5km OUTSIDE the coverage area. I've been trying to get a constructive response from Axxess for over a week with no success. I've cancelled my subscription to avoid paying for something I cant use, they dont seem to give a ****.
0 replies
91 months ago
Utterly Pathetic Service, Fedhealth seem incompetent
I joined Fedhealth two months ago. I was under the impression deductions would be taken in arrears and was surprised to see a deduction on the 1st October. When I queried this I was told it can be rectified by joining their family room. The "family room" is Fedhealth's self help portal. I went to sign up and found the registration doesn't work . You enter your membership number, which I did. Their system shows my correct email address. This in its self shows my computer s****s are sufficient to enter a eleven digit number. The next step is to wait for an email to arrive with further instructions to register. I've been waiting TWO months for the email to arrive, over the lat few months I've in excess of THIRTY times with no success. I've spoken to the call center, their solution is TRY IT AGAIN. I've used the chat help and their solution is TRY IT AGAIN. The support agent simply do not listen. After a lot of very strong talk I eventually got the name MANDISA, this supposed to be the call center supervisor. Mandisa hasn't had the courtesy to contact me regarding the issue. After the first email to Mandisa a lady called three or four regarding the problem and eventually said they've found the problem....BUT THE REGISTRATION STILL DID NOT WORK. I waited a week for Fedhealth and nobody contacted me. A few days ago I wrote to Mandisa to say the registration still doesn't work and gave them 48hrs to contact me or I will quit the medical aid. NOBODY HAS CONTACTED ME. If you think quitting the medical aid over this is an over reaction, I see a bigger picture. Fedhealth don't seem to have problems collecting subscriptions from members, BUT being a member is entrusting them with my health. If they cannot get this simple matter resolved promptly they I dread to think what might happen should serious issues arise. I was shocked to see the quantity of serious complaints. I'm now going to wait a couple of days more and see if anyone has the courtesy to contact me and if not then its adios amigo. I'll have wasted several months subscriptions for nothing. Malcolm Moorhouse
420 replies
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