Active since May 2010
16
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16 reviews11 months ago
Disappointed After 30 Years with Vodacom
I’ve been a loyal Vodacom customer for over 30 years, with three active lines under my name. I have been paying R456 per month for comprehensive cellphone insurance, which—based on Vodacom’s own premium structure—should qualify me for a replacement device valued between R30,000 and R35,000. After a traumatic armed *******, I submitted a claim only to be told I would receive a phone worth a fraction of that value. What’s worse, I discovered that no device had been linked to my profile until I submitted the claim—despite paying this high premium for months. When questioned, Vodacom claimed the premium increased due to inflation, but a jump from R150 to R456 in under two years makes absolutely no sense and has yet to be justified. I re**** on that phone for work, and being left without proper support has affected me both emotionally and professionally. After decades of loyalty, I expected better. I feel let down, and the way this matter is being handled is both disappointing and unacceptable.
58 replies
11 months ago
Targeted and Disrespectful Treatment Despite Valid Membership
I am writing to formally express my disappointment and concern regarding the treatment I received at your Lakefield branch on 08 May 2025. As a loyal Planet Fitness member for over 10 years—with a spotless payment record and a history of referring several current members—I have always supported your gym and expected to be treated with courtesy and fairness. Last week thursday, I informed the club manager that my membership tag was temporarily inaccessible, as it is attached to my car keys, which I currently cannot access. I made it clear that the tag is neither lost nor damaged, and that I would have it back by the end of the week. I am also fully aware of your policy, which allows members to use their ID for up to three visits before requiring a replacement tag. This was my first instance, and I expected the policy to be app**** reasonably and consistently. However, when I arrived at the gym, the very first question asked was, “Where is your tag?” It felt as though staff had been instructed in advance to target me. The receptionist, Dean, informed me that the manager had told him not to allow me entry. I was publicly denied access and turned away in front of other gym patrons, which was both humiliating and unnecessary—especially considering my membership status and the prior communication. I felt treated like a person of interest or someone trying to abuse the system, when in fact I followed the rules and acted in good faith. I had driven over 10 km to get to the gym, only to be embarrassed and dismissed for an issue that could have been handled respectfully. To add to this, I was told I would need to pay for a replacement tag, even though mine is still valid and will be back in my possession shortly. This seems unreasonable and punitive.
0 replies
13 months ago
False adverti*****t
I had a terrible experience with [Store Name]. I saw a set of six glasses advertised online for R35, but when I went to the store, they told me the price was actually R169 in-store and that the lower price was online only. Fine—I decided to order online instead. However, after placing my order, they suddenly changed the terms, saying the price was actually per glass, not for the set of six, even though the listing clearly stated "6 pieces." To make matters worse, they canceled my order and now I have to wait seven days for a refund! This is completely unacceptable. I need my money now so I can buy glasses elsewhere. This feels like false advertising and a very poor customer experience. I won’t be shopping here again!
0 replies
31 months ago
still waiting for claim to be finalized
Had an accident on 16 September 2023. I have been getting a sms that the vehicle is booked for assessment and then a few days later its been cancelled. This has happened more than four times since the accident. Since the accident to date the vehicle is still awaiting assessment. It is now almost a month with no vehicle nor finalization of my claim. How long does it take for an assessment report. I am so highly disappointment, i even regretting getting my friends and family joining discovery insure. I have spend so much money commuting. I want my claim to be finalized asap.
131 replies
60 months ago
Unfair treatment of Members
Planet Fitness Lakefield does not care about the members, the only thing they care about is your money and sastifying themselves. They chop and change classes to suit themselves. Around 30 Members signed a petition for a class that was moved to a different time slot in order to be put back where it was. The respond was that Planet Fitness does not make changes based on petitions, all in all what they are trying to say is that members saying dont matter. They will assess the stats and make necessary changes. Why would one make changes to a class that is always full to capacity, should you be making changes to classes that dont have a great turnout. Maybe Planet fitness Lakefield is trying to get rid of members . We are very upset about this, some members are even thinking of leaving Planet Fitness.
0 replies
63 months ago
Unauthorised debit order amount
I have been a premium Dstv customer for more than 15 years and debit order payer. I opted for Black friday special where I was going to pay R999. Then in december my services were discounted 2 in a space of a week whereas I have already paid for that month. Then from december they charged me R1300, and the following months. I complained and nothing was done. I spent more than R300 on airtime trying to resolve this issue. Nothing was done from their side until i sent email to cancel my subscription. Now they are demanding that I pay R3800 if i want to cancel. Why should I pay if they are the once who breach a contract. The contact I took out was for R999 per month not R1300 per month. I dont want anything to do with this company ever again. They rip off people, they add, subtract and add and subtract on your invoice and you end up confused. They charged me twice for the re-connection that was their fault. I have been overcharged for the past three months and then they tell me that they only over charged me with R100. I dont want your services anymore and I dont know why should I be penalised for your mistakes
56 replies
89 months ago
Couldnt redeem my R5 stickers
I have collected the R5 stickers and when i went to redeem I could not redeem. I still have the completed booklet with me. I am so disappointed as I have completed collected the stickers and now i could not redeem. What was the reason for us to collect and then be unable to redeem
105 replies
91 months ago
Bad customer service
I went there ordered four quarter chickens where i asked the guy who was assisting to make sure that i get 2 legs and 2 breasts. Before i even finishing placing my order, the lady who cooks the chicken shouted at me from the back telling me that i cant get what i want. She will give whatever she decides to give me. I have been buying nandos and i could order whatever i want. And especially for that lady to shout at me in order manner. That was really disrespectfull. Why is she interacting with customer as it was not her place to begin with as her responsibility is to cook chickens and not take orders. I spoke to the manager Vusi who was not even interested in my complain. Nandos northmead really needs to work on their customer service. They have no respect of their customers.
0 replies
94 months ago
Assaulted at Women 360 event Carnival City
I attended Women 360 on 14 April 2018 at carnival city. It was a very nice and well organised event. I was there with a couple of my friends and we were sitting just next to where the crown was displayed. We were there from midday and until the end of the event. Everyone was taking pictures by the crown and there was no issue through out the day and my friends and I also took pictures as well. There was security through out the day and there was never a problem of us attendees taking pictures by the crown. I asked my friend to take a photo of me by the crown and this security guy came and pushed me from where i was standing which is next to the crown. I was surprised cause we were taking pictures through out the day and there was no issue in that regards. This guy pushed me around, hit my hand so hard that my phone fell on the ground. I was so shocked at what happened that as i never thought that i would be hit and assaulted at an event dedicated to women.Since that day I have a pain on my left hand which is not going away and i even went to the dr and she suggested that i must go for a sonar to check what might have happened. My phone has a damaged screen resulting from what happened that day.I told one of the organizers who i happened to meet that day about the incident and she told one of the center managers of carnival city by the name of Palesa Nong. and i also spoke to her about the incident. She gave me her phone numbers in order for me to formally report the incident. I sent her an email, with a video of the incident and she responded to me saying that she is going to investigate and come back to me. That was almost three months ago. I sent her another email and she did not even bother coming back to me. No one at Southern Sun Carnival City is taking my assault seriously, you will find that the guy is still working there continuing in abusing women. To my surprise is that, i was given a ribbon that day for awareness of women abuse, then i get assaulted at Women 360 , build up to Miss South Africa.
0 replies
94 months ago
Treated unfairly
I have just renewed my contract and i was offered only 5g for the next 24 months. I have been with vodacom for almost 20 years, i have more than one contracts and I just realised that vodacom is offering other customers 10 g of data fpr the next 24 months even though it is their 1st upgrade. Why are the loyal customers being treated unfairly. What do we have to do in order for us to qualify for the 10g. Our loyalty is being taken for granted.
53 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (37.5%)
1 Star
10 (62.5%)