DR
Denzil R
Active since May 2023
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Pathethic
Purchased a Cellphone online on the 27 December 2025. Tried tracking it on Vodacom's website3 days later and all I get is that "Order not found". I tried calling their online sales call centre and get cut off after the the correct option on the automatic voice message system. I then called customer care who told me to call the online call centre that I just called a few seconds before that. Incompetence at a Parliamentary level. Will never buy anything from Vodacom ever again.
168 replies
24 months ago
Pepperstone Sucks
I have been trading with Pepperstone for approximately 3 months now. I decided for the 1st time on Monday to withdraw some of my funds. During the withdrawal process, it indicted that funds should reflect within 48 hours in my account. Once I completed the withdrawal, I received a text from my bank stating that the money will be credited to my account once received from the merchant. I have to date (3rd business day later) not received my money. I contacted pepperstone who now tells me that it takes up to 5 working days because I chose the option of withdrawing to my credit card. They further insisted that it is not them but my banks fault which I do not believe because i do not have this problem with IG markets. The worse part is that when I checked there was only one withdrawal method which is a Visa card option in my account and the waiting period reflects 2-3 working days. It is first up to 48 hours, then up to five working days and now I see 2-3 working days. This platform really sucks. I will never recommend anyone to trade using this platform as you will struggle to withdraw your funds
0 replies
25 months ago
No Service
Having previously eaten at La Rocca, my son and I visiting Cape Town from Kimberley, drove from Cape Town CBD to Canal Walk on Wednesday (27 March 2024) to have supper. Service was non existent. Waited at the entrance for about 10 minutes and we were totally ignored. We eventually went in by ourselves and stood at the counter for a few more minutes while being ignored once more by a staff member (Kenneth) that was way to busy getting cutlery together. I then asked the for the manager / owners number which he refused to divulge. I then expressed my dissatisfaction with another gentleman and walked out. On my way out, the general manager approached us and apologised. If only that apology could have filled our tummies, it would have been accepted.
0 replies
27 months ago
Incompetency
I went to my local ABSA branch (Diamond Pavillion Mall, Kimberley) today for the following transactions: 1) Replace my misplaced Savings card; 2) Open a cheque account and; 3) Apply for a credit card. I presented the lady that tried to assist me with my identity card, salary advise as well as my proof of residence which was the current statement from the estate agent of the property that I am renting. I was told that the proof of address was not acceptable by ABSA as it did not form part of the list of the documents required by the system. I indicated that I was not happy with the explanation and requested that I speak to the branch manager. Initially I was told that the branch manager was not in. I then indicated that I needed to speak for a more senior employee and I was referred to a Ms Mc Cloud who looked at my documents and indicated that a tenant statement would not be an acceptable proof of address as the document did not have an NCR number. I was so frustrated as I knew that the documents were indeed an acceptable proof of address. I returned home and researched what would be a valid proof of one's address and boy o boy I found on ABSA's website that a statement from a property managing agent is indeed an acceptable proof of your address. I was so irritated at the incompetence that I immediately broke up my newly issued card at the bank and walked out. Thanks to the incompetence of these two individuals, I will be moving over my debit orders to another financial institution and ending my 30 year relationship with ABSA. The most that will come of all of this will be a "Save our face" call from the branch manager stating how sorry they are, bla bla bla and nothing will ever be done to take these two officials to task.
128 replies
31 months ago
Nebank just as BAD as the rest.
I went into the Nedbank brank at the North Cape Mall in Kimberley to open a new account for myself and my child. I sat at the waiting area for an entire half an hour without being assisted while the staff member that should have been assisting me was not doing anything at all. Thank you Nedbank Kimberley for convincing me to never trade your shares again
0 replies
33 months ago
Unable to download statements
I tried to download my invoices from March 2022 - February 2023 for Tax purposes however I continuously get an error that a statement is being generated but nothing happens. I have sent rain an email on the 18 July 2023 requesting that the statements be emailed to me however I have received no response. I had logged a call (Ref 8793677) stating the problems experienced and once again requesting that the statements be emailed to me and I received nothing.
120 replies
34 months ago
Poor Service from Rain
I recently upgraded my Rain 5G subscription to a Rain One subscription. I was sent to additional SIM cards that entitle me to an additional 2G data and 60 free minutes per sim card. It has been about three weeks since receiving the two SIM cards however they just do not work. I do not have access to the internet when using the SIM card not can I make or receive phone calls. I called the call centre twice and both agents that I Spoke to told me to try two separate things which did not work. I Called the call centre the third time asking the agent Mandilake to transfer me to agent Linda who I spoke to previously, but he failed to locate her. He also indicated to me that there were no notes by agent Linda that was on my profile so there was no evidence of what we discussed. I then asked agent Mandilake to speak to the call centre manager who could also not be found at the time. I then requested that he asks the call centre manager to call me once he could be located and unfortunately nobody called back. None of the agents I spoke to even bothered to give me a reference number for my calls.Being a rain customer is becoming a frustrating experience and I just feel like cancelling my entire month to month subscription.
240 replies
36 months ago
Poor service
I visited the Kimberley branch today for replacement cards for two of my accounts. I waited an hour and 15 minutes and was still not assisted. I then went back to the front desk to ask that they change my request to account closure to see a consultant. Instead of removing me from the first que, the person at the front desk left me on both ques and then I was called to replace my card. I explained to the lady assisting me that this is no longer required as my request has changed since visiting the bank and her response was " so what do you want now". I explained to her that I want to close all ofy accounts due to the unacceptable waiting period for a replacement card and she just mentioned ok and ushered me out. What a pleasure to no longer be a standard bank client
212 replies
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1 Star
8 (100%)