RR
Roshen R
Active since May 2010
8
Reviews
0
Industries
Reviews
8 reviews77 months ago
Vodacom fibre - don't be fooled by their promises, they can't deliver
My application for Vodacom fibre was made online on 29/11/2019. No communication via email or sms was received. I followed up on 5/12/2019 and was told my application is not on their system. I was then sent an email requesting personal information which i sent on 5/12/2019. Today I called the customer care, only to hear that I should have been informed of the installation appointment. the matter is now escalated to some idiot who will contact me. Vodacom, don't BS me; your online systems don't work, your customer care people are like robots who cannot resolve issues and your promises are futile. I am going to cancel on the last minute when your people are on my property to install the line. I am looking for a service provider who can deliver as they advertise.
122 replies
77 months ago
SSS Secunda poor service and solutions
SSS provided an assessment and solution to upgrade my existing alarm system after a burglary. My family and I are experiencing sleepless nights with intermittent false alarms after the new installation was done, and we are forced to keep the system off or bypass zones to have peace. SSS control room and response teams are also frustrated with the false alarms, and are either slow to respond or never respond at all. After several complaints to Vince and SSS technicians; the practical issues of using the system are not resolved. The workmanship is poor (cable joints are not soldered, no heat shrink - they use insulation tape on joints, the panel wiring is a spider web of mess, and are also reluctant to pull new cables if needed). The arming LED worked for a day only, and now remains off. The LED's are not visible in the morning sunlight, We have to park outside the gate, wait for the gate to fully close and then arm the system, and with no visual indication have to try and access the HYYP app outside the driveway, to check if the system is armed. I am going the legal route to claim my money back from SSS, for a solution that they provided, which is impractical to use and their failure to remedy the problems after I have given them several opportunities to do so.
0 replies
102 months ago
Online banking APP does not work
I tried to pay one of my mum through online banking. The verification online timed out on 3 attempts; while the mobile app gives an error to check wifi or internet connection. ABSA needs to sort out their app. it frustrating and not recommended to use. My mums still waiting for money; how do I explain a 71 year old that ABSA is full of ****!
105 replies
116 months ago
Declined Student Credit card without reasons
<p>I called the Credit card division to enquire of a Declined application for a student credit card. The operators cannot escalate the request to any senior manager nor provide any reason for the declined card. I cannot understand why the application was declined when all the criteria was met. How is a student expected to move on with a credit record that has been declined if there was no credit offered in the first place. I am disappointed with your services and as a parent will close off all my business accounts with ABSA if this matter is not resolved asap. I will also report your website to the FSB for misleading the public.</p>
53 replies
116 months ago
Standard bank MOVING Nowhere
<p>I contacted the call centre to increase my payment limit on my credit card. I received an sms confirming the limit was increased; but could not nake any payments through internet banking. The error message continues to be" payment limit exceeded by ..." I contacted the call centre 3 times to resolve the issue and not one of their operators could rectify the problem. I have tried the whole weekend to contact the call centre and their automated telephones are forever busy. I also called their international numbers and their phones were also not answered. I called their international numbers, prestige banking and Private banking numbers and they were not answered. I have wasted my time and money through your useless systems. Your bank is a disgrace to the IT World. </p>
106 replies
117 months ago
Advance Billing for closed account
<p>I had my Fixed Line cancelled with Telkom after giving then 30 Calender days notice as was required. I was still billed and my query with Silindile got not response.</p>
53 replies
117 months ago
TWT unsafe wheel installation with incompetent workers
<p>I had a set of wheels and new tyres replaced on a BMW, at the Secunda branch of TWT. My wife used the car for ± 450 Kms and did not realise that the balancing was out, until I drove the car a week later. I immediately took the car to TWT in Secunda and Ernest rebalanced the wheels. He had removed the old weights and left ugly patches on the new wheels. He assured me that the balancing was corrected. I drove to Durban and the balancing problem became worse; this frustrated me because I had installed the recommened wheels and tyres provided to me by Lee at a cost of ± R 15000. I took the car back to TWT after ± 1500kms as the problem became intollerable. This time I was met by Nolly, and explained the balancing problem I experienced. I told him that they had incompetent people and I was frustrated with their pathetic service and am not taking the car back until they fix it. Jacob found that they had installed the wrong size s***ot on the hubs and that was the cause of the unbalancing wheels. I myself had no time to test the car, because my wife drives the car; but I hope the problem is resolved. The consequences could have been a wheel comming off the hub at high speed and ****ing someone; the life of all four wheel bearings are definitely shortended or completely damaged; The brand new tyres would have permanant flat spots. On both occasions the owner Lee was not available. Never again would I take my car to any TWT branch again. </p>
0 replies
122 months ago
Senior Home Loan consultants incompetant
My home loan application with standard bank is a mess. Kensani Sibanyoni was the Senior Consultant who just disappeared from all email communication with me. She did not bother to respond to any request but keeps on reading my emails. I phoned the call centre to get the pre agreement document from them which they should have already sent to me. I followed up again with the call center to check if an attorney was assigned to handle my transfer agreements. They cannot provide me with proof that they have sent an instruction to the developer's attorney. I experienced one week of frustration between the call centre and their so called consultants. I eventually decided to visit a local branch in Secunda to get help. The branch manager Piet Hoffman showed no concern to even listen. Another week of frustration again. To the branch Manager of Secunda: I quit your bank 8 months ago because of your staffs incompetence and lack of knowledge. You are the same as your staff. Home loans: I wished you never had a call centre.I have applied for home loans at ABSA and FNB which I am willing to take with a higher interest, just so that I don't have to deal with poor service at standard b
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)