SS
Secunda Security Services
Unclaimed Business
SS
Secunda Security Services
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#2Ranked In Other
-100 NPSUnlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Suthveer S
1 reviews | Active since Jan 2020
8 Jan 2026, 14:14
Bad service
I explained to the accounts lady that I was in hospital for 2 years and was waiting for some money to come in then the account would be settled. They handed me over and a day later I got my compensation. Ive now cancelled them. I ve noticed an indifference by the admin in the way non white customers are treated. Just read a few reviews by non white(indian) customers and you will understand
Helpful (0)
|Replies (0)SS
Suthveer S
1 reviews | Active since Jan 2020
8 Jan 2026, 14:14
Bad service
I explained to the accounts lady that I was in hospital for 2 years and was waiting for some money to come in then the account would be settled. They handed me over and a day later I got my compensation. Ive now cancelled them. I ve noticed an indifference by the admin in the way non white customers are treated. Just read a few reviews by non white(indian) customers and you will understand
0
Replies (0)TN
Tienie N
1 reviews | Active since Jan 2020
17 Jul 2024, 17:03
Stuggle to get code remove to default
Cancell my armed responce i paid for my alarm system when they installed it they change the default code to there code now i stuggeling to get them to default again so i can add beams to my system
Helpful (0)
|Replies (0)TN
Tienie N
1 reviews | Active since Jan 2020
17 Jul 2024, 17:03
Stuggle to get code remove to default
Cancell my armed responce i paid for my alarm system when they installed it they change the default code to there code now i stuggeling to get them to default again so i can add beams to my system
0
Replies (0)pM
pamela M
1 reviews | Active since Jan 2020
11 May 2024, 05:51
Dissatisfied and unhappy customer
Last night my alarm kept going off and was only called once and the lady didn't even ask me a security questions. After that it kept going off without the company calling me back i ended switching it off so i can get some sleep. This is not the first time,i onced them to send a technician who came and didn't solve the problem because every now and then the alarm goes off. I found out months later that i was responsible for payment which i did but for what, when the issue is still persistent. Are we even in the hands of this company? The slow response of calling when the alarm goes off is also appauling!
Helpful (0)
|Replies (0)pM
pamela M
1 reviews | Active since Jan 2020
11 May 2024, 05:51
Dissatisfied and unhappy customer
Last night my alarm kept going off and was only called once and the lady didn't even ask me a security questions. After that it kept going off without the company calling me back i ended switching it off so i can get some sleep. This is not the first time,i onced them to send a technician who came and didn't solve the problem because every now and then the alarm goes off. I found out months later that i was responsible for payment which i did but for what, when the issue is still persistent. Are we even in the hands of this company? The slow response of calling when the alarm goes off is also appauling!
0
Replies (0)EP
Estelle P
1 reviews | Active since Jan 2020
12 Apr 2021, 09:43
Great service!
Always professional, always on time, always friendly. Thank you SSS for always phoning when the alarms go off. Thank you for always being friendly, even in the early dark morning hours. THANK YOU!!!
Helpful (0)
|Replies (0)HE
Haydn E
1 reviews | Active since Jan 2020
23 Feb 2020, 04:21
4 days for assistance and 6 minutes to call for alarm.
Just moved to Secunda and took over alarm system. It took 7 calls and 4 days for them to just change our pin code. Now that we're activated, it took them 6 minutes just to call once alarm went off. Pathetic!
Helpful (0)
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Haydn E
1 reviews | Active since Jan 2020
23 Feb 2020, 04:21
4 days for assistance and 6 minutes to call for alarm.
Just moved to Secunda and took over alarm system. It took 7 calls and 4 days for them to just change our pin code. Now that we're activated, it took them 6 minutes just to call once alarm went off. Pathetic!
0
Replies (0)RR
Roshen R
1 reviews | Active since Jan 2020
12 Dec 2019, 07:50
SSS Secunda poor service and solutions
SSS provided an assessment and solution to upgrade my existing alarm system after a burglary. My family and I are experiencing sleepless nights with intermittent false alarms after the new installation was done, and we are forced to keep the system off or bypass zones to have peace. SSS control room and response teams are also frustrated with the false alarms, and are either slow to respond or never respond at all. After several complaints to Vince and SSS technicians; the practical issues of using the system are not resolved. The workmanship is poor (cable joints are not soldered, no heat shrink - they use insulation tape on joints, the panel wiring is a spider web of mess, and are also reluctant to pull new cables if needed). The arming LED worked for a day only, and now remains off. The LED's are not visible in the morning sunlight, We have to park outside the gate, wait for the gate to fully close and then arm the system, and with no visual indication have to try and access the HYYP app outside the driveway, to check if the system is armed. I am going the legal route to claim my money back from SSS, for a solution that they provided, which is impractical to use and their failure to remedy the problems after I have given them several opportunities to do so.
Helpful (0)
|Replies (0)RR
Roshen R
1 reviews | Active since Jan 2020
12 Dec 2019, 07:50
SSS Secunda poor service and solutions
SSS provided an assessment and solution to upgrade my existing alarm system after a burglary. My family and I are experiencing sleepless nights with intermittent false alarms after the new installation was done, and we are forced to keep the system off or bypass zones to have peace. SSS control room and response teams are also frustrated with the false alarms, and are either slow to respond or never respond at all. After several complaints to Vince and SSS technicians; the practical issues of using the system are not resolved. The workmanship is poor (cable joints are not soldered, no heat shrink - they use insulation tape on joints, the panel wiring is a spider web of mess, and are also reluctant to pull new cables if needed). The arming LED worked for a day only, and now remains off. The LED's are not visible in the morning sunlight, We have to park outside the gate, wait for the gate to fully close and then arm the system, and with no visual indication have to try and access the HYYP app outside the driveway, to check if the system is armed. I am going the legal route to claim my money back from SSS, for a solution that they provided, which is impractical to use and their failure to remedy the problems after I have given them several opportunities to do so.
0
Replies (0)GP
George P
1 reviews | Active since Jan 2020
29 Sept 2019, 10:36
Not that important
Bad Service We are not getting the services that we are paying for monthly. We went for the weekend away. We did switch on our alarm for the weekend, but we are not at home our alarm did went of on 28 th September 2019and again on 29 th September 2019. Since we installed the latest HYYP app system we can see when the alarm goes off etc. But this morning when I was fed of Secunda security services not phoning us to find out if everything is okay, if not can they sent someone out to check, they did not phone once. I did phone them on 29 th September 2019. Then they told me that I'm not that important now, so I said but I pay your company per month to render your service's to me. I told that I demand service now.
Helpful (0)
|Replies (0)GP
George P
1 reviews | Active since Jan 2020
29 Sept 2019, 10:36
Not that important
Bad Service We are not getting the services that we are paying for monthly. We went for the weekend away. We did switch on our alarm for the weekend, but we are not at home our alarm did went of on 28 th September 2019and again on 29 th September 2019. Since we installed the latest HYYP app system we can see when the alarm goes off etc. But this morning when I was fed of Secunda security services not phoning us to find out if everything is okay, if not can they sent someone out to check, they did not phone once. I did phone them on 29 th September 2019. Then they told me that I'm not that important now, so I said but I pay your company per month to render your service's to me. I told that I demand service now.
0
Replies (0)GP
George P
1 reviews | Active since Jan 2020
14 Feb 2018, 13:44
Bad Services
Bad Services from SSS (Secunda Security Services) in Secunda Mpumalanga. We've raised how many times our complains with the company and to one of the directors David and never got a solution for problems that we have them. They don't always respond to a alarm that went off and most of the time they don't phone us on our land lines or our cellulars to ask if everything is okay or do we want respons to help us.
Helpful (0)
|Replies (0)GP
George P
1 reviews | Active since Jan 2020
14 Feb 2018, 13:44
Bad Services
Bad Services from SSS (Secunda Security Services) in Secunda Mpumalanga. We've raised how many times our complains with the company and to one of the directors David and never got a solution for problems that we have them. They don't always respond to a alarm that went off and most of the time they don't phone us on our land lines or our cellulars to ask if everything is okay or do we want respons to help us.
0
Replies (0)