AS
Audrey S
Active since May 2023
7
Reviews
0
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Reviews
7 reviews6 months ago
Standard bank insurance incompetence claim handled by Bulelani Tshukuse
I am writing to express my dissatisfaction regarding the handling of my recent insurance claims for a water leak at my property. Standard Bank Insurance appointed a contractor to repair a leaking pipe. Although the leak was fixed, the contractor failed to identify and report that the pipe was old and likely to cause further problems. As a result, a similar leak occurred only a month later in the same section of the pipe. I was then required to pay the excess again, despite the issue clearly stemming from the first company’s failure to provide a proper assessment and recommendation. I find it unreasonable that I am being penalized twice for the same underlying problem due to the contractor’s incompetence and lack of diligence. Standard Bank’s response by Bulelani Tshukuse—that the issue is “not due to workmanship”—is unacceptable. If failing to detect and report a deteriorating pipe during a repair does not constitute poor workmanship, then I question what does.
56 replies
10 months ago
Sandile Phiri from N...
Sandile Phiri from Naked insurance was awesome and handled my query timeosly.
53 replies
13 months ago
Naked insurance, the best insurance company
I've had thee best experience with naked insurance. The app is a game changer,so easy to use and convenient.When I had to claim the process was easy and seamless,my claim was sorted In less than a week.I recently sold my car,I had already had my debit for the month,when I cancelled on the 4th day of the month,naked refunded me the rest of the premium amount.The next car I buy will be insured with naked insurance
53 replies
18 months ago
Brandon provided me ...
Brandon provided me with excellent service and explained everything in detail
53 replies
30 months ago
Fantastic service from Shelton
Fantastic service from Shelton from Better sure insurance claims department..He went above and beyond while assisting me with a claim.He went as far as calling the contractor ,continuously updating me and made sure that the job was done even beyond his working hours.His service is going to keep me at bettersure.His work ethic and customer service exceeded my expectations.
131 replies
32 months ago
Mzansi refuses to cancel contract
Pathetic service from Mzansi security.I requested to cancel my alarm system contract due to the fact that I have moved from my home to a rental property...I was told that I cannot cancel and will be blacklisted.Its very opportunistic of mzansi to refuse to cancel contracts ,it's just shows that you don't have good business ethics.When you sign the contract they tell you that you can cancel anytime but when you want to cancel they threaten to blacklist..Pathetic service ,Do not join mzansi security
659 replies
35 months ago
Cash crusaiders no refund policy?
I purchased a table at cash crusaiders davenport on 31 May 2023.The product was not tested and demonstrated for me at the store.When I got home I was not happy with the dimensions of the table.My slip does not say no refunds.I then returned the product on 1 June 2023,I spoke to the manager Gerald ,who simply just said he can not take the product back. I asked him for the terms and conditions and even told him that there is nowhere that says I can not return this product.He could also not explain the refund policy to me.Kindly assist as after this incident I don't see my self shopping as cash crusaiders.
106 replies
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4 (57.142857142857146%)
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