MF
Mzansi Fire and Security
Claimed Business
MF
Mzansi Fire and Security
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Security
#8NPS Score
0Unlikely
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Deena N
1 reviews | Active since Jan 2020
29 Oct 2024, 18:38
Disappointing security service
My dad is 81 years was asulted at his home this morning. There was an attempt house breaking by 5 men. The one guy hit my dad on his head with the butt of the gun. The house is supposed to be protected with a alarm system form Mzanzi. My niece press the panic button but they didn't respond unless I called to notified them. I call numerous time during the day find out why the alarm was not working and was kept get pushed to technical department and no response. The staff apparently didn't give the technical manager message to call me. The technical guy eventually came to my dad's place and apparently did a temporary fix but still doesn't work. Worst security company to deal with.
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Deena N
1 reviews | Active since Jan 2020
29 Oct 2024, 18:38
Disappointing security service
My dad is 81 years was asulted at his home this morning. There was an attempt house breaking by 5 men. The one guy hit my dad on his head with the butt of the gun. The house is supposed to be protected with a alarm system form Mzanzi. My niece press the panic button but they didn't respond unless I called to notified them. I call numerous time during the day find out why the alarm was not working and was kept get pushed to technical department and no response. The staff apparently didn't give the technical manager message to call me. The technical guy eventually came to my dad's place and apparently did a temporary fix but still doesn't work. Worst security company to deal with.
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Kubashinee P
1 reviews | Active since Jan 2020
10 Oct 2024, 08:33
THANKS, MZANSI FIRE AND SECURITY
I'VE BEEN A CLIENT WITH MZANSI FOR 15 YEARS AND I MUST COMMEND THEM ON THEIR GREAT SERVICE AT ALL TIMES. RECENTLY THERE WAS AN ANNUAL INCREASE IN PREMIUMS AND I JUST COULDN'T AFFORD IT, SO I CALLED THEM AND THEY GLADLY REDUCED IT TO AN AMOUNT I WAS TOTALLY SURPRISED WITH. I WAS SO EXCITED, IT FELT LIKE CHRISTMAS HAD COME EARLY FOR ME.
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Kubashinee P
1 reviews | Active since Jan 2020
10 Oct 2024, 08:33
THANKS, MZANSI FIRE AND SECURITY
I'VE BEEN A CLIENT WITH MZANSI FOR 15 YEARS AND I MUST COMMEND THEM ON THEIR GREAT SERVICE AT ALL TIMES. RECENTLY THERE WAS AN ANNUAL INCREASE IN PREMIUMS AND I JUST COULDN'T AFFORD IT, SO I CALLED THEM AND THEY GLADLY REDUCED IT TO AN AMOUNT I WAS TOTALLY SURPRISED WITH. I WAS SO EXCITED, IT FELT LIKE CHRISTMAS HAD COME EARLY FOR ME.
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Kavitha P
1 reviews | Active since Jan 2020
23 Sept 2024, 13:00
Mzanzi Security - Extremely Disappointing and Frustrating Experience
While I’m not a direct customer, my sister had an unfortunate encounter with one of Mzansi Security's on-duty officers. She was driving my car on her way to work when the security officer struck and damaged the driver-side mirror. They stopped to exchange details, and my sister filed a report at the police station. Since then, my sister has been calling Mzansi Security multiple times a week to resolve the matter and get the mirror fixed. Unfortunately, she has been given the runaround every single time. Recently, they told her that the security guard had already paid for the mirror damaged on the company vehicle and we were advised to claim from our own insurance for the damage. This is completely unacceptable! Mzansi Security is responsible for the damage and should be handling the repair, not passing the burden onto us. Despite her persistent efforts, my sister has yet to receive any clear communication or resolution. She has been repeatedly told that the person who handles these issues is unavailable and that someone will call her back—yet no one ever does. She’s lost all hope and handed the issue over to me, and I’m shocked at the lack of accountability from this company. It makes me wonder how many others have been treated this way. Mzansi Security seems unwilling to take responsibility for their employees’ actions, and I would not recommend them based on this experience.
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Kavitha P
1 reviews | Active since Jan 2020
23 Sept 2024, 13:00
Mzanzi Security - Extremely Disappointing and Frustrating Experience
While I’m not a direct customer, my sister had an unfortunate encounter with one of Mzansi Security's on-duty officers. She was driving my car on her way to work when the security officer struck and damaged the driver-side mirror. They stopped to exchange details, and my sister filed a report at the police station. Since then, my sister has been calling Mzansi Security multiple times a week to resolve the matter and get the mirror fixed. Unfortunately, she has been given the runaround every single time. Recently, they told her that the security guard had already paid for the mirror damaged on the company vehicle and we were advised to claim from our own insurance for the damage. This is completely unacceptable! Mzansi Security is responsible for the damage and should be handling the repair, not passing the burden onto us. Despite her persistent efforts, my sister has yet to receive any clear communication or resolution. She has been repeatedly told that the person who handles these issues is unavailable and that someone will call her back—yet no one ever does. She’s lost all hope and handed the issue over to me, and I’m shocked at the lack of accountability from this company. It makes me wonder how many others have been treated this way. Mzansi Security seems unwilling to take responsibility for their employees’ actions, and I would not recommend them based on this experience.
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Nadia M
1 reviews | Active since Jan 2020
21 Jul 2024, 17:53
Pathetic security company mzansi security should be put to rest
My father passed away and still we got no response from Mzansi. When my father was alive he kept on calling and telling them to come sort out the sensors the box and what not they came but never came back. They such heartless people yet they want to protect homes how. And also I tried calling but keep putting to different departments. Heartless they should close down because they care less for people.
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Nadia M
1 reviews | Active since Jan 2020
21 Jul 2024, 17:53
Pathetic security company mzansi security should be put to rest
My father passed away and still we got no response from Mzansi. When my father was alive he kept on calling and telling them to come sort out the sensors the box and what not they came but never came back. They such heartless people yet they want to protect homes how. And also I tried calling but keep putting to different departments. Heartless they should close down because they care less for people.
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Moh S
1 reviews | Active since Jan 2020
29 Feb 2024, 06:48
Terrible service from Mzansi security
Terrible services from Mzansi their alarm unit which they installed kept going faulty wen reported they said will send a technician but they never showed up. Also when wen we needed them they Response time is far to long compared to other security companies. Then when i called them to cancel their services they refused to cancel it . now they wanting me to pay for something that has no benefit to me an my family. Biggest mistake was changing from ADT.
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Moh S
1 reviews | Active since Jan 2020
29 Feb 2024, 06:48
Terrible service from Mzansi security
Terrible services from Mzansi their alarm unit which they installed kept going faulty wen reported they said will send a technician but they never showed up. Also when wen we needed them they Response time is far to long compared to other security companies. Then when i called them to cancel their services they refused to cancel it . now they wanting me to pay for something that has no benefit to me an my family. Biggest mistake was changing from ADT.
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Audrey S
1 reviews | Active since Jan 2020
23 Aug 2023, 15:44
Mzansi refuses to cancel contract
Pathetic service from Mzansi security.I requested to cancel my alarm system contract due to the fact that I have moved from my home to a rental property...I was told that I cannot cancel and will be blacklisted.Its very opportunistic of mzansi to refuse to cancel contracts ,it's just shows that you don't have good business ethics.When you sign the contract they tell you that you can cancel anytime but when you want to cancel they threaten to blacklist..Pathetic service ,Do not join mzansi security
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Audrey S
1 reviews | Active since Jan 2020
23 Aug 2023, 15:44
Mzansi refuses to cancel contract
Pathetic service from Mzansi security.I requested to cancel my alarm system contract due to the fact that I have moved from my home to a rental property...I was told that I cannot cancel and will be blacklisted.Its very opportunistic of mzansi to refuse to cancel contracts ,it's just shows that you don't have good business ethics.When you sign the contract they tell you that you can cancel anytime but when you want to cancel they threaten to blacklist..Pathetic service ,Do not join mzansi security
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Melissa D
1 reviews | Active since Jan 2020
13 Mar 2023, 16:02
Pathetic customer service
Pathetic customer services.. Their accs dept is pathetic. They were debiting my acc on a Saturday if payment date fell over the weekend for 3yrs. This year they decided not to do debit orders on Saturdays and change without notification. When questioned they statw that the contract stipulates working day debit orders yet for 3yrs.. they were debiting on weekends. They changed to suit their convenience and evade the issue at hand. Notify clients so that they can make prior arrangements. Not change to suit yourself and your convenience. Plus they are quick to double debit an acc and place clients in financial situations. Pathetic service in their accs dept..
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Melissa D
1 reviews | Active since Jan 2020
13 Mar 2023, 16:02
Pathetic customer service
Pathetic customer services.. Their accs dept is pathetic. They were debiting my acc on a Saturday if payment date fell over the weekend for 3yrs. This year they decided not to do debit orders on Saturdays and change without notification. When questioned they statw that the contract stipulates working day debit orders yet for 3yrs.. they were debiting on weekends. They changed to suit their convenience and evade the issue at hand. Notify clients so that they can make prior arrangements. Not change to suit yourself and your convenience. Plus they are quick to double debit an acc and place clients in financial situations. Pathetic service in their accs dept..
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