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ZW

Zea W

Active since Jun 2023

6

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0

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6 reviews

4 months ago

Mycity is going down the drain

What a horrible bus service. Your staff at the civic centre in town is extremely ***********. Imagine waiting for your bus (D04, Mitchell's Plain), you're infront in the queue and the moment the bus arrives, people from the back runs first to get in, pushing you out of the way while Mycity's staff just stand and watch? Everyone wants to get home but to have people from the back push you is unacceptable. Your staff needs to be better by ENFORCING order amongst people. The service is becoming pathetic! What do we pay for?! If the bus isn't late then this is what happens.

0 replies

5 months ago

Stay away from Vodacom

The worst company to EVER take out a contract from. My partner took out a contract out a contract in October and within 7 days he wasn't happy with the performance of the device. Store would not take it back, he contacted head office who contacted the store and said he can return the device at no cost, which he did. In November they tried deducting a few hundreds which declined although he no longer had the device in his possession. (Contract amount was R970). In February this year, they deducted R300 (and something) which he disputed. 5 March he got an email stating that he has a summons against him for R5400 and that he'll be handed over to the debt collectors. Where does the 5K come from? The device was returned in October, he used the device for less than a month and there was ZERO mention of a cancelation fee. Please stay away from these unprofessional, greedy, suckers.

4 replies

6 months ago

Annoyed.

I'm trying to get my cell phone number removed from your database due to someone that I used to know personally, using my number for their Zone Fitness account and probably didn't pay, now their account has been handed over to Nimble and I'm receiving literal back to back sms's to settle and it's becoming increasingly annoying. How do you guys not verify cellphone numbers? I contacts your company and the agent just stopped talking, how disrespectful is that? Please have someone contact me to remove my number from the database because clearly your agents refuse to do their job.

2 replies

9 months ago

Horrible customer service

Submitted a claim for two pot withdrawal on 7 October 2025, was told to submit documents for verification purposes on 14 October which I did. It's been nearly a month and I'm still waiting on an update. You call, the agents says they will let the person that is handling your claim get back to you with an update but they never do. You send an email, you get an automated response EVERY SINGLE TIME. Can you imagine how annoying and frustrating this is? Last year, I received payment within 8 days of submitting documents, how is this year any different? And it seems like I'm not the only one having an issue with this. Your customer service is horrible because you clearly don't care about your customers.

7 replies

20 months ago

1 out of 10.

I've never had a problem with Takealot until now. On 22 November 2024 I placed an order for 4 items and my delivery date was set for 28 November 2024 however only 3 products were delivered. I contacted them immediately to let them know. I got a confirmation email on that same day letting me know that there was an error at the warehouse and they'll let me know regarding the new delivery. I contacted them today, Tue, 3 December 2024. I got a confirmation email yet again confirming there has been an error at the warehouse, asking if I want a refund or a replacement, I confirmed I'd like a replacement. Got an email confirming the replacement, checked my account, the new order was there but "awaiting payment" - I paid R105 but the price has now gone up to R165. Takealot now wants me to pay the difference of R65 + R75 delivery fee. Help me understand how this is the responsibility of the customer when they confirmed there was an error at the warehouse? Makes me not want to use their platform for future purchases.

0 replies

23 months ago

Do not recommend

The worst service EVER. Changing debit order dates without consent, no one answers the phone nor Messages via the tickets or Messenger. How do you change debit order date from the 1st of the month to the 12th, how does that even make sense? EVENTUALLY trying to deduct on 2nd - WHAT IS GOING ON IN YOUR BILLING DEPARTMENT MWEB - but payment according to them failed, LIKE???? I end up updating payment, nothing, switching the card, nothing, switching back to original card, nothing. Call them, nothing, file a query, nothing, try to chat to someone via the website, nothing. Absolutely NOTHING. Please avoid Mweb at all cost, if it's not the billing then it's the connection, imagine paying so much for such pathetic service, it's actually INSANE. I have to work today & I work from home but you know what, Mweb does not care. I DO NOT RECOMMEND.

0 replies

Review Distribution

5 Star

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4 Star

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3 Star

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2 Star

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1 Star

6 (100%)

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