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MyCiti
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, MyCiti faces widespread dissatisfaction across multiple service areas. Customers frequently report cockroach infestations on buses, raising serious hygiene concerns. Fares are perceived as unreasonably high relative to the poor service delivered. Drivers are described as rude, consistently late, and unwilling to stop at designated bus stops. The claims and refund process draws intense frustration, with unresolved complaints dragging on for months. Weekend bus frequency is inadequate for commuters, and customer service channels, both phone and in-person, are unhelpful and dismissive. Only isolated positive feedback exists.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
-90
Recommended: Unlikely
Review Distribution
1.7|18 Reviews
May '25 - Apr '26
5(6.7%)
4(0%)
3(6.7%)
2(13.3%)
1(73.3%)
5(6.7%)
4(0%)
3(6.7%)
2(13.3%)
1(73.3%)
Frequently Asked Questions About MyCiti
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNL
Neli L
1 reviews | Active since Jan 2020
17 Feb 2026, 07:53
Poor service
The worst transport service always late with rude drivers act like they’re doing people a favour by picking them up also as someone who lives in a place where most used public transport is my citi the service is the worst from the stuff and the station to the rude agents over the phone do better
Helpful (0)
|Replies (0)NL
Neli L
1 reviews | Active since Jan 2020
17 Feb 2026, 07:53
Poor service
The worst transport service always late with rude drivers act like they’re doing people a favour by picking them up also as someone who lives in a place where most used public transport is my citi the service is the worst from the stuff and the station to the rude agents over the phone do better
0
Replies (0)CJ
Charlene J
1 reviews | Active since Jan 2020
16 Feb 2026, 17:21
Invested with ****roaches
Today in this bus the be seated was not 100% possible as the passengers we had to move from seat to seat to not let the invested ****roaches climb on us, run onto to our belongings, this heat made this pests came out and it run all across the bus. The bus came from Omuramba and I boarded the bus at Table View, destination Atlantis and if my luggage was not so big and heavy it would have got up from the seat and stand in the bus but this bus trip I had to pull my luggage so close to me which made this trip unbarring. Does these busses ever get deep cleaned? Fumigated?? One can clearly see where these pest are hiding and meaning management of your cleaning department would see there is an issue with pests investing these busses as this is not the only bus as most busses seems to be invested. I will write a Complaint on Hello Peter also as I feel this unhygienic trips are not fare as people pay to use the service while paying good amount to take to their destinations work, leisure etc and now everyone using these busses are risk of caring these pest back to homes.
Helpful (0)
|Replies (0)CJ
Charlene J
1 reviews | Active since Jan 2020
16 Feb 2026, 17:21
Invested with ****roaches
Today in this bus the be seated was not 100% possible as the passengers we had to move from seat to seat to not let the invested ****roaches climb on us, run onto to our belongings, this heat made this pests came out and it run all across the bus. The bus came from Omuramba and I boarded the bus at Table View, destination Atlantis and if my luggage was not so big and heavy it would have got up from the seat and stand in the bus but this bus trip I had to pull my luggage so close to me which made this trip unbarring. Does these busses ever get deep cleaned? Fumigated?? One can clearly see where these pest are hiding and meaning management of your cleaning department would see there is an issue with pests investing these busses as this is not the only bus as most busses seems to be invested. I will write a Complaint on Hello Peter also as I feel this unhygienic trips are not fare as people pay to use the service while paying good amount to take to their destinations work, leisure etc and now everyone using these busses are risk of caring these pest back to homes.
0
Replies (0)ZW
Zelda W
1 reviews | Active since Jan 2020
16 Feb 2026, 13:13
The fees are quite h...
The fees are quite high on these myciti buses, so please maintain the buses... ****roaches are not what I expect while traveling in bus E312 from Waterfront to Milnerton... What if we carry these creatures home... Sis man
Helpful (0)
|Replies (0)ZW
Zelda W
1 reviews | Active since Jan 2020
16 Feb 2026, 13:13
The fees are quite h...
The fees are quite high on these myciti buses, so please maintain the buses... ****roaches are not what I expect while traveling in bus E312 from Waterfront to Milnerton... What if we carry these creatures home... Sis man
0
Replies (0)AC
Asemahle C
1 reviews | Active since Jan 2020
9 Feb 2026, 13:38
👎🏾
Drivers are extremely RUDE, driver are always driving fast, driver are NEVER on time and driver never want to stop for the people that are waiting at the MyCiti bus stop. MyCiti and Golden Arrow are literally the same. So annoying
Helpful (0)
|Replies (0)AC
Asemahle C
1 reviews | Active since Jan 2020
9 Feb 2026, 13:38
👎🏾
Drivers are extremely RUDE, driver are always driving fast, driver are NEVER on time and driver never want to stop for the people that are waiting at the MyCiti bus stop. MyCiti and Golden Arrow are literally the same. So annoying
0
Replies (0)MH
ZW
Zelda W
1 reviews | Active since Jan 2020
2 Feb 2026, 07:43
You suppose to make ...
You suppose to make life easier on the working class and the poor, but instead your company charge so much money and you not customer friendly at all... It's like the experience is more beneficial to you, the company... And that is how to make more money... And the state of the buses, not good, almost like you don't have a good maintenance team... Please fix your issues and become more economical...
Helpful (0)
|Replies (0)ZW
Zelda W
1 reviews | Active since Jan 2020
2 Feb 2026, 07:43
You suppose to make ...
You suppose to make life easier on the working class and the poor, but instead your company charge so much money and you not customer friendly at all... It's like the experience is more beneficial to you, the company... And that is how to make more money... And the state of the buses, not good, almost like you don't have a good maintenance team... Please fix your issues and become more economical...
0
Replies (0)NM
Nicola M
1 reviews | Active since Jan 2020
22 Jan 2026, 06:32
Ridiculous Service
Last week my daughter got to school late after I dropped her early to the station. Today it took her an hour and a half to get from Omuramba to Pionner Village. I've called their customer services only to be left holding for 15 minutes until the call got disconnected. Their service is becoming ridiculous.
Helpful (0)
|Replies (0)NM
Nicola M
1 reviews | Active since Jan 2020
22 Jan 2026, 06:32
Ridiculous Service
Last week my daughter got to school late after I dropped her early to the station. Today it took her an hour and a half to get from Omuramba to Pionner Village. I've called their customer services only to be left holding for 15 minutes until the call got disconnected. Their service is becoming ridiculous.
0
Replies (0)RC
Roxanne C
1 reviews | Active since Jan 2020
10 Jan 2026, 06:02
No myciti buses!! Do better
Why are there never enough buses on a Saturday and Sunday 109, 118, 108, 105?? Our work schedules does not change on weekends. Due to hardly any buses we are all forced into one bus!! This is outrageous and unacceptable!! Sort your yourselves out myciti. Put more buses in the morning and after 5pm so that all of us weekend working folk can travel to to and from work hassle free!!
Helpful (0)
|Replies (0)RC
Roxanne C
1 reviews | Active since Jan 2020
10 Jan 2026, 06:02
No myciti buses!! Do better
Why are there never enough buses on a Saturday and Sunday 109, 118, 108, 105?? Our work schedules does not change on weekends. Due to hardly any buses we are all forced into one bus!! This is outrageous and unacceptable!! Sort your yourselves out myciti. Put more buses in the morning and after 5pm so that all of us weekend working folk can travel to to and from work hassle free!!
0
Replies (0)