MyCiti
Unclaimed Business
|1.3|13 Reviews (last 12 months)|This business does not respond to reviews
MyCiti
Unclaimed Business
|1.3
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, MyCiti is facing significant dissatisfaction from commuters who rely on the service for daily travel. A recurring theme is buses arriving late or failing to show up, particularly on routes between Omuramba and Adderley and on weekends. Customers consistently mention rude drivers and unhelpful staff, poor crowd control at hubs like the Civic Centre, and unresolved refund or points claims. Concerns about hygiene, including pest sightings on buses, and difficulties reaching customer service further compound a sense that fares paid do not match the service delivered.
Performance(last 12 months):
Trustindex Rating
2.2NPS Score
-84Unlikely
TrustIndex
2.2
NPS Score
-84
Recommended: Unlikely
Review Distribution
1.3|13 Reviews
Sep '25 - Aug '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nokulinda M
1 reviews | Active since Sept 2025
5 May 2026, 20:37
Bad
The buses always delaying they don't care about people's safety we have to wait for our bus in the main road when it's raining people will be standing in the road wet what kind of service is this
Helpful (0)
|Replies (0)NM
Nokulinda M
1 reviews | Active since Sept 2025
5 May 2026, 20:37
Bad
The buses always delaying they don't care about people's safety we have to wait for our bus in the main road when it's raining people will be standing in the road wet what kind of service is this
0
Replies (0)TN
Tina N
1 reviews | Active since Apr 2026
29 Apr 2026, 14:46
MyCiti Bus Omurumba to Adderly route is a mess.
I have had many instances where this bus does not show up for over 30 minutes. Today, I reached my peak because I am a young woman with a work routine that involves taking a bus from my residential area and connecting to a train to get to work. A bus from Omurumba to Adderley did not show up on Narwhal and at Biscuit Mill for over 35 minutes at each stop. I had to make alternative arrangements for Biscuit Mill so I could at least get to work on time. This was after I had already logged an official complaint, where a lady took down all the details and logged the call. She was quite helpful. After not receiving my reference number within the provided time, I had to call back. The gentleman who assisted me gave me the reference number, but could not provide an estimated time for when I should expect feedback. He used phrases like “first come, first served” and was unable to pull up the details of my complaint. I also asked for a review page, and he failed to provide that as well but gave me an email instead. After finding this review page with a 2.1-star rating, I understand why. I work in customer service myself, and basic human engagement is crucial, especially when you are failing to deliver a service. I took the time to call about a service that is not being delivered, after I have already spent my own money on it. My biggest concern is that buses from Adderley to Omurumba are on time, but buses from Omurumba to Adderley seem to operate as they please, without considering the impact on people like me who rely on punctuality for work. My Punctuality affect my work Performance! Register that.... If the buses are not running back to back, they are extremely late. People complain about this all the time, and if this continues, it will eventually lead to organised protests. We cannot continue paying for a service that we are not receiving. I'll chose not to dwell on Customer service and not disclose any names as this review may affect them, but you really need to work on this specific route. It's getting worst by the day.
Helpful (0)
|Replies (0)TN
Tina N
1 reviews | Active since Apr 2026
29 Apr 2026, 14:46
MyCiti Bus Omurumba to Adderly route is a mess.
I have had many instances where this bus does not show up for over 30 minutes. Today, I reached my peak because I am a young woman with a work routine that involves taking a bus from my residential area and connecting to a train to get to work. A bus from Omurumba to Adderley did not show up on Narwhal and at Biscuit Mill for over 35 minutes at each stop. I had to make alternative arrangements for Biscuit Mill so I could at least get to work on time. This was after I had already logged an official complaint, where a lady took down all the details and logged the call. She was quite helpful. After not receiving my reference number within the provided time, I had to call back. The gentleman who assisted me gave me the reference number, but could not provide an estimated time for when I should expect feedback. He used phrases like “first come, first served” and was unable to pull up the details of my complaint. I also asked for a review page, and he failed to provide that as well but gave me an email instead. After finding this review page with a 2.1-star rating, I understand why. I work in customer service myself, and basic human engagement is crucial, especially when you are failing to deliver a service. I took the time to call about a service that is not being delivered, after I have already spent my own money on it. My biggest concern is that buses from Adderley to Omurumba are on time, but buses from Omurumba to Adderley seem to operate as they please, without considering the impact on people like me who rely on punctuality for work. My Punctuality affect my work Performance! Register that.... If the buses are not running back to back, they are extremely late. People complain about this all the time, and if this continues, it will eventually lead to organised protests. We cannot continue paying for a service that we are not receiving. I'll chose not to dwell on Customer service and not disclose any names as this review may affect them, but you really need to work on this specific route. It's getting worst by the day.
0
Replies (0)ZW
Zea W
1 reviews | Active since Jun 2023
15 Apr 2026, 18:23
Mycity is going down the drain
What a horrible bus service. Your staff at the civic centre in town is extremely ***********. Imagine waiting for your bus (D04, Mitchell's Plain), you're infront in the queue and the moment the bus arrives, people from the back runs first to get in, pushing you out of the way while Mycity's staff just stand and watch? Everyone wants to get home but to have people from the back push you is unacceptable. Your staff needs to be better by ENFORCING order amongst people. The service is becoming pathetic! What do we pay for?! If the bus isn't late then this is what happens.
Helpful (0)
|Replies (0)ZW
Zea W
1 reviews | Active since Jun 2023
15 Apr 2026, 18:23
Mycity is going down the drain
What a horrible bus service. Your staff at the civic centre in town is extremely ***********. Imagine waiting for your bus (D04, Mitchell's Plain), you're infront in the queue and the moment the bus arrives, people from the back runs first to get in, pushing you out of the way while Mycity's staff just stand and watch? Everyone wants to get home but to have people from the back push you is unacceptable. Your staff needs to be better by ENFORCING order amongst people. The service is becoming pathetic! What do we pay for?! If the bus isn't late then this is what happens.
0
Replies (0)SP
Straight P
1 reviews | Active since Mar 2026
15 Apr 2026, 18:13
Myciti civic centre no ethic in the bus queues especially Mitchell's plain route
The myciti at the civic centre the staff standing Infront by the bus waiting area have no control over the people who travel with the myciti service especially D04 route people force and push from the back of the queue to get into the bus first before the people that's standing Infront of the queue there's no order no ethic at all and the staff here does nothing about it so unprofessional they should put people here who can keep order in the queues and not allow people to behave like that it's disgusting for grown adults!
Helpful (0)
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Straight P
1 reviews | Active since Mar 2026
15 Apr 2026, 18:13
Myciti civic centre no ethic in the bus queues especially Mitchell's plain route
The myciti at the civic centre the staff standing Infront by the bus waiting area have no control over the people who travel with the myciti service especially D04 route people force and push from the back of the queue to get into the bus first before the people that's standing Infront of the queue there's no order no ethic at all and the staff here does nothing about it so unprofessional they should put people here who can keep order in the queues and not allow people to behave like that it's disgusting for grown adults!
0
Replies (0)NL
Neli L
1 reviews | Active since Feb 2026
17 Feb 2026, 09:53
Poor service
The worst transport service always late with rude drivers act like they’re doing people a favour by picking them up also as someone who lives in a place where most used public transport is my citi the service is the worst from the stuff and the station to the rude agents over the phone do better
Helpful (0)
|Replies (0)NL
Neli L
1 reviews | Active since Feb 2026
17 Feb 2026, 09:53
Poor service
The worst transport service always late with rude drivers act like they’re doing people a favour by picking them up also as someone who lives in a place where most used public transport is my citi the service is the worst from the stuff and the station to the rude agents over the phone do better
0
Replies (0)CJ
Charlene J
1 reviews | Active since Sept 2020
16 Feb 2026, 19:21
Invested with ****roaches
Today in this bus the be seated was not 100% possible as the passengers we had to move from seat to seat to not let the invested ****roaches climb on us, run onto to our belongings, this heat made this pests came out and it run all across the bus. The bus came from Omuramba and I boarded the bus at Table View, destination Atlantis and if my luggage was not so big and heavy it would have got up from the seat and stand in the bus but this bus trip I had to pull my luggage so close to me which made this trip unbarring. Does these busses ever get deep cleaned? Fumigated?? One can clearly see where these pest are hiding and meaning management of your cleaning department would see there is an issue with pests investing these busses as this is not the only bus as most busses seems to be invested. I will write a Complaint on Hello Peter also as I feel this unhygienic trips are not fare as people pay to use the service while paying good amount to take to their destinations work, leisure etc and now everyone using these busses are risk of caring these pest back to homes.
Helpful (0)
|Replies (0)CJ
Charlene J
1 reviews | Active since Sept 2020
16 Feb 2026, 19:21
Invested with ****roaches
Today in this bus the be seated was not 100% possible as the passengers we had to move from seat to seat to not let the invested ****roaches climb on us, run onto to our belongings, this heat made this pests came out and it run all across the bus. The bus came from Omuramba and I boarded the bus at Table View, destination Atlantis and if my luggage was not so big and heavy it would have got up from the seat and stand in the bus but this bus trip I had to pull my luggage so close to me which made this trip unbarring. Does these busses ever get deep cleaned? Fumigated?? One can clearly see where these pest are hiding and meaning management of your cleaning department would see there is an issue with pests investing these busses as this is not the only bus as most busses seems to be invested. I will write a Complaint on Hello Peter also as I feel this unhygienic trips are not fare as people pay to use the service while paying good amount to take to their destinations work, leisure etc and now everyone using these busses are risk of caring these pest back to homes.
0
Replies (0)ZW
Zelda W
1 reviews | Active since Jan 2021
16 Feb 2026, 15:13
The fees are quite h...
The fees are quite high on these myciti buses, so please maintain the buses... ****roaches are not what I expect while traveling in bus E312 from Waterfront to Milnerton... What if we carry these creatures home... Sis man
Helpful (0)
|Replies (0)ZW
Zelda W
1 reviews | Active since Jan 2021
16 Feb 2026, 15:13
The fees are quite h...
The fees are quite high on these myciti buses, so please maintain the buses... ****roaches are not what I expect while traveling in bus E312 from Waterfront to Milnerton... What if we carry these creatures home... Sis man
0
Replies (0)AC
Asemahle C
1 reviews | Active since Feb 2026
9 Feb 2026, 15:38
👎🏾
Drivers are extremely RUDE, driver are always driving fast, driver are NEVER on time and driver never want to stop for the people that are waiting at the MyCiti bus stop. MyCiti and Golden Arrow are literally the same. So annoying
Helpful (0)
|Replies (0)AC
Asemahle C
1 reviews | Active since Feb 2026
9 Feb 2026, 15:38
👎🏾
Drivers are extremely RUDE, driver are always driving fast, driver are NEVER on time and driver never want to stop for the people that are waiting at the MyCiti bus stop. MyCiti and Golden Arrow are literally the same. So annoying
0
Replies (0)