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Active since May 2010
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29 reviews14 months ago
Perfume at Woolworths
I received a perfume as a Christmas gift, but unfortunately, after using it, I discovered that it makes me feel extremely ill due to my severe sinus problems. I contacted the person who bought the perfume for me, and they provided proof of payment through their bank statement and confirmation of the bank account. I then called Woolworths Somerset, where the perfume was purchased on December 24th, and spoke with someone in the perfume department. They assured me that both the employee and their manager would call me back, but more than an hour has passed, and I still haven’t heard from anyone. I’m left wondering what could be so complicated about exchanging a product, and why I felt unwelcome when making my request. I thought Woolworths prided itself on putting customers first—are only select customers given that priority? Come on, Woolworths Somerset West, you can do better. Please have your manager call me!
53 replies
14 months ago
Cotton On Regional Manager does not answer emails
CottonOn never answer clients. Despite reaching out, I have not yet received any response from the regional manager, and it has been quite some time since my initial email to them. I am concerned by the lack of communication and would like to understand if this is representative of how Cotton On handles customer concerns. As a loyal customer, I expected a more timely and professional response.
0 replies
14 months ago
Mani Pedi Tygervalley prices are a total rip-off
The pricing of services at Mani & Pedi Tygervalley is just beyond a total rip-off. My daughter was charged R805 for a basic gel manicure and pedicure, which included the removal of gel from her feet. I find this pricing to be excessive, particularly when compared to other salons and nail bars in the area, where similar services are generally priced up to R650. Given that the service provided was no different from what we normally received at other establishments, I believe the charges at Mani & Pedi Tygervalley are unjustifiable. This significant price discrepancy raises concerns about the fairness and transparency of their pricing structure. I am considering escalating this matter under the Consumer Protection Act, as I feel that the prices charged do not align with the standard of service provided and may constitute overcharging
0 replies
14 months ago
Pargo Parcel Pickup at Clicks Soneike Mall
I appreciate the convenience of the parcel pickup service at Clicks, but my experience at the Clicks Soneike store was disappointing. The staff was not particularly friendly, and the shop assistant couldn't assist me directly. She had to call her manager, who was even more unapproachable, making me feel like I was adding extra work for her by simply picking up my parcel. Additionally, my parcel wasn't recorded in their logbook, a manual process prone to mistakes. As a result, they had to search through the other parcels, though fortunately, it didn’t take long. It's important for shop assistants to recognize that they work with customers, and if we stop shopping at that store, their jobs may be at risk, and the store itself could close. There’s a need for improvement in customer service and relationship-building attitudes at Clicks Soneike Mall
0 replies
14 months ago
Pargo Parcel Pick-up at Clicks Soneike Mall
I appreciate the convenience of the Pargo parcel pickup service at Clicks, but my experience at the Clicks Soneike store was disappointing. The staff was not particularly friendly, and the shop assistant couldn't assist me directly. She had to call her manager, who was even more unapproachable, making me feel like I was adding extra work for her by simply picking up my parcel. Additionally, my parcel wasn't recorded in their logbook, a manual process prone to mistakes. As a result, they had to search through the other parcels, and fortunately it didn’t take long. It's important for shop assistants to recognize that they work with customers, and if we stop shopping at that store, their jobs may be at risk, and the store itself could close. There’s a need for improvement in customer service and relationship-building attitudes at Clicks Soneike Mall. Also find a better way to scan and check out Pargo Parcels
0 replies
15 months ago
Unfair process with the Voucher Rewards when exchange the item
Cotton On I am writing to express my frustration with a recent experience that feels completely unfair to me as a customer. When I make a purchase without using rewards and then use those rewards on my next purchase, I expect the full value of my rewards to be honored, especially when I decide to exchange the clothing item. However, when I attempted to exchange the clothing item, I was told I had to paid in the amount covered by the rewards due to the use of my rewards. How is that possible? This process does not make any sense to me, especially since I’m exchanging an item of the same value but being asked to effectively forfeit my rewards by paying back the value I redeemed. Can you please explain what happens to the rewards I used with the purchase? Your policy seems to require that I repay the value of the rewards I received and used, which leaves me confused. For example, with my second purchase, I paid R478 after using the rewards voucher of R225. However, when I exchange the item, I was told I would need to pay back the R225 and that means forfeit my rewards voucher entirely. So, our rewards that we earned, are being invalidated, the moment the customer exchange the clothing item, which I find completely unreasonable. If this matter is not resolved promptly, I will have no choice but to escalate it to the relevant consumer protection authorities. I have all the slips as evidence. I look forward to your response and a fair resolution
0 replies
15 months ago
Saucony Customer Service
Hi Customer Service, please review the after-purchase emails that customers receive to track their orders. I received an email stating that my order is on its way, but it didn't include a tracking number or link. I’ve sent three emails requesting this information, but the response time has been slow. Please assist with this as soon as possible to rectify your after-purchase emails
0 replies
15 months ago
Unfriendly ABSA Call Centre Agents at Auckland Park
I spoke with an ABSA agent this morning at the Auckland Park Call Centre, and unfortunately, her attitude was extremely unhelpful. Despite my best efforts to explain the urgency of my situation, she continued to focus solely on ABSA's business hours, showing no willingness to understand or assist. I kept trying to remind her that the money ABSA owes me is MY money, yet she remained dismissive. The lack of basic customer service skills from some of these agents is shocking. They are meant to provide support to clients, not the other way around. ABSA, it's crucial you train your agents in proper client support—being helpful and friendly, especially on a Monday. To make matters worse, I spoke to another agent earlier today, and the experience was night and day—this agent was incredibly helpful, which made it feel like I was dealing with two entirely different departments. ABSA I got the agent's name, please send her on training on how to assist clients ASAP!
53 replies
16 months ago
Old gift bags
I’ve purchased 2 gift bags from Cardies Tygervalley today and both bags are so old the glue came loose. Why do they sell old bags to their customers
0 replies
17 months ago
Know your customers and their hair strain to give us proper services since your prices are not cheap
I had an appointment booked at Partners Hair Tygervalley for 3rd December. However, late in the afternoon on 2nd December I received a call from the assistant informing me that the stylist scheduled for my appointment would not be available the next day. I was essentially given no choice but to have my hair done by another stylist whom they deemed suitable. The cost for a wash and blow at their Salon is R420, but the stylist who did my hair made no effort to blow-dry my hair properly and instead she used a flat iron to cover up the lack of proper blow dry. This experience has led me to decide that it will be my last time using that specific stylist. My feedback to Partners Hair is this: please take the time to know your customers. Don’t just assign someone else to do our hair. Your services are expensive, and when I leave your salon, I expect my hair to look good and last for at least three days or longer, not just one. Thank you
112 replies
Review Distribution
5 Star
1 (3.4482758620689653%)
4 Star
0 (0%)
3 Star
1 (3.4482758620689653%)
2 Star
4 (13.793103448275861%)
1 Star
23 (79.3103448275862%)