ZA
Zakarieya A
Active since Jun 2010
6
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0
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Reviews
6 reviews41 months ago
Difficult Cancelling Supersonic FLTE
I called Supersonic earlier this month to downgrade my fixed LTE contract to the R499 package. The accounts consultant confirmed it will be downgraded by month end. I then later also decided to cancel the contract. I sent an email to cancellations@supersonic.co.za. I got an email reply confirming that I will receive a phone call to confirm cancellation. Its been over 2 weeks and no call. Please assist as I need to cancel this contract.
132 replies
42 months ago
MAXIBAT/MUTLU Batteries - Stay Away!!!
I bought a battery in January from AHK, Lansdowne, Cape Town. When I enquired about a replacement car (616) battery, they said they got various makes and they all similar. The cheapest at the time was MAXIBAT / Mutlu Battery. I also asked about the warranty process and the salesman told me that should I experience any issues with the battery, I can just return it and they will provide a loan battery while MUTLU (MAXIBAT/MUTLU Agents in Durbanville) inspect the battery. About 4 months later, the battery started giving issues where it just couldn't start the car if the car stood for one or two days. I even thought maybe the car is draining the battery. After taking the car to the auto-electrician, he inspected the car. They auto found not problem on the car and said the battery is faulty. I have then taken the battery back to AHK and enquired about the loan battery. They said they need to ask MUTLU for a loan battery and the process wasn't as seamless as I was told at the time of the initial purchase. The first battery they gave me was a dead battery and they then said I should pickup the second battery which was even worse and even looked physically damaged and was also dead. For a battery company, couldn't they even check the battery or do they not even care about their customers by wasting my time and causing lots of inconvenience. They then told me that the loan battery was a favour and they don't normally do it. This is contrary to what I was told when I bought the battery. The report said there is nothing wrong with the battery and they just charged it. Two months later the same thing happened with the same response. Another two months later I sent the battery back and the same response, they just charged the battery. This is really frustrating and I will no longer purchase a MAXIBAT/MUTLU and also AHK Motor Spares couldn't even help since I bought the battery from them. The warranty is coming to an end and the experience was really frustrating. A company with such bad business practice shouldn't be in business.
0 replies
42 months ago
Bad Experience from AHK Motors Spares buying a MAXIBAT/MUTLU Battery
I bought a battery in January from AHK, Lansdowne, Cape Town. When I enquired about a replacement car (616) battery, they said they got various makes and they all similar. The cheapest at the time was MAXIBAT / Mutlu Battery. I also asked about the warranty process and the salesman told me that should I experience any issues with the battery, I can just return it and they will provide a loan battery while MUTLU (MAXIBAT/MUTLU Agents in Durbanville) inspect the battery. About 4 months later, the battery started giving issues where it just couldn't start the car if the car stood for one or two days. I even thought maybe the car is draining the battery. After taking the car to the auto-electrician, he inspected the car. They auto found not problem on the car and said the battery is faulty. I have then taken the battery back to AHK and enquired about the loan battery. They said they need to ask MUTLU for a loan battery and the process wasn't as seamless as I was told at the time of the initial purchase. The first battery they gave me was a dead battery and they then said I should pickup the second battery which was even worse and even looked physically damaged and was also dead. For a battery company, couldn't they even check the battery or do they not even care about their customers by wasting my time and causing lots of inconvenience. They then told me that the loan battery was a favour and they don't normally do it. This is contrary to what I was told when I bought the battery. The report said there is nothing wrong with the battery and they just charged it. Two months later the same thing happened with the same response. Another two months later I sent the battery back and the same response, they just charged the battery. This is really frustrating and I will no longer purchase a MAXIBAT/MUTLU and also AHK Motor Spares couldn't even help since I bought the battery from them. The warranty is coming to an end and the experience was really frustrating. A company with such bad business practice shouldn't be in business.
0 replies
47 months ago
FNB Credit Card Dispute - Frustrating!!!
Credit Card dispute with FNB was simple in the past and now it is becoming really frustrating. I paid for an order online using their scan to pay function. The payment failed twice and the third time it was successful at the merchant. However, the payments were still being deducted from my credit card. I noticed the payments were still pending and thought it would reverse automatically. To be safe, I sent FNB a dispute form and FNB however went ahead and still released the payment to the merchant. Note, I didn't event get a reference number from FNB or confirmation they got my dispute form. However, it was confirmed sent from my email provider. I then logged a dispute with FNB and the merchant. The merchant confirmed the first 2 payments failed on their system and only one was successful. They said I must contact my bank to reverse those payments as they don't have it. I had to email several dispute forms as it seems FNB's system doesn't always send out a reference number or confirmation for the dispute form sent. After seeing the money was released from FNB, I then sent another dispute and this time got a reference number. Firstly, it is very difficult to follow up on a dispute as you get moved from one consultant to another. Eventually, the one consultant advised that it takes about 7 days to finalize a dispute. When I called again to verify why the funds have not been reversed, the next consultant told me its 30 days. So really FNB doesn't even know their own processes or are they just making excuses to delay reversing the payments. I also sent FNB communication from the merchant where the merchant advised me to contact FNB including sending FNB a screenshot from the merchant's system confirming the failed payments. If this is how FNB's service is degrading, I think its time thinking of changing banks.
134 replies
111 months ago
Refund Nightmare
<p>This is not my first time that I had a problem with getting a refund from Takealot after they told me the refund was processed. I was told by takealot call centre agent that the refund was processed on the 07 Feb 2016 and now it is the 20 Feb 2016 and still nothing in my account. They just say I must check my bank account, which I do but no refund reflects. Its amazing that one buys so much from them and they doing a good job, but if only they could sort out refund part. If this is going to be a continous problem, then I may have to seek alternative online sites for peace of mind, knowing that should a refund be requested it actually lands in your bank account.</p>
56 replies
122 months ago
Still Waiting on MTN 30GB Promo Data
I upgraded both my contracts at MTN Canal Walk on Saturday 2 April 2016. The contracts included 30GB Promo data and the consultant advised me that it would be loaded on my phone soon. I have been calling the MTN Call Centre (Really a waste of time) since last week to get the 30GB loaded and every-time I call they say they will escalate it and I have to wait 2 to 3 days before it is loaded. When I called again on Friday they say I must go to the store. I am really frustrated as this is MTN's messup and why do I have to go to the store. I believe this is breach of contract as MTN is not honoring the agreement and I am therefore considering cancelling both contracts. I have been with MTN for almost 20 years and they are just getting worse and worse. Please advise how you can sort this out else this will be my last time with MTN.
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)