AP
Anthea P
Active since Aug 2023
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Product Failure and Severe appalling service from Distributor Takealot
An ongoing issue with Fossil product and their distributor Takealot. I am writing to formally lodge a serious complaint regarding a Fossil watch purchased from Takealot on 26 November 2025 (Order #195975788) Return Reference: MRRN-85ENE-ZZ94 Defective Product Causing Medical Harm This item is not being returned due to a change of mind. The watch has caused a severe skin reaction and rash, resulting in a medical issue. I have worn the watch on no more than two occasions, for less than 10 minutes in total, and the reaction was immediate and significant. I have provided photographic evidence. Despite this, Takealot has refused to issue a refund, citing that the return occurred outside of the 30-day change-of-mind period. This reasoning is incorrect and inappropriate. Under the Consumer Protection Act of South Africa, as well as Takealot’s own published policies, defective or harmful goods may be returned within six (6) months of delivery for a refund, repair, or replacement. This matter clearly falls within that category. The item was returned to Takealot in good condition and I've been informed now it will be shipped back to me with no meaningful explanation, resolution, or acknowledgement of the health implications involved. Pattern of Appalling Service from Takealot This incident does not stand alone. Over multiple orders placed with Takealot, I have experienced consistently unacceptable service, including but not limited to: Receiving damaged goods, Incomplete or missing items from orders, Orders not received at all, and Lengthy, stressful resolution processes with little accountability. The repercussions of these repeated failures have been significant — including wasted time, financial inconvenience, and now direct harm to my health. The lack of accountability and rigid refusal to apply consumer protection principles fairly is deeply concerning and has resulted in a complete loss of confidence in Takealot’s customer service and compliance practices. Resolution Required I am formally requesting the following: Immediate full refund of R2075 to the original payment method. A written explanation detailing the inspection findings and the legal basis for refusing a refund on a defective, harmful product. Confirmation that this matter has been escalated internally and reviewed in accordance with the Consumer Protection Act. Should this matter not be resolved today, I will escalate the complaint without further notice to: The Consumer Goods and Services Ombud (CGSO), The National Consumer Commission (NCC), And, where appropriate, to Fossil Group internationally as the manufacturer of a product that has caused medical harm. This correspondence should be treated as a formal notice and responded to in writing. I expect an immediate call and resolution on this matter!! 𝗔𝗻𝘁𝗵𝗲𝗮 𝗣𝗼𝗼𝗹𝗲
0 replies
2 months ago
Service and Product Failure
My review of current and ongoing issue. I am writing to formally lodge a serious complaint regarding a Fossil watch purchased from Takealot on 26 November 2025 (Order #195975788) Return Reference: MRRN-85ENE-ZZ94 Defective Product Causing Medical Harm This item is not being returned due to a change of mind. The watch has caused a severe skin reaction and rash, resulting in a medical issue. I have worn the watch on no more than two occasions, for less than 10 minutes in total, and the reaction was immediate and significant. I have provided photographic evidence. image.png Despite this, Takealot has refused to issue a refund, citing that the return occurred outside of the 30-day change-of-mind period. This reasoning is incorrect and inappropriate. Under the Consumer Protection Act of South Africa, as well as Takealot’s own published policies, defective or harmful goods may be returned within six (6) months of delivery for a refund, repair, or replacement. This matter clearly falls within that category. The item was returned to Takealot in good condition and I've been informed now it will be shipped back to me with no meaningful explanation, resolution, or acknowledgement of the health implications involved. Pattern of Appalling Service from Takealot This incident does not stand alone. Over multiple orders placed with Takealot, I have experienced consistently unacceptable service, including but not limited to: Receiving damaged goods, Incomplete or missing items from orders, Orders not received at all, and Lengthy, stressful resolution processes with little accountability. The repercussions of these repeated failures have been significant — including wasted time, financial inconvenience, and now direct harm to my health. The lack of accountability and rigid refusal to apply consumer protection principles fairly is deeply concerning and has resulted in a complete loss of confidence in Takealot’s customer service and compliance practices. Resolution Required I am formally requesting the following: Immediate full refund of R2075 to the original payment method. A written explanation detailing the inspection findings and the legal basis for refusing a refund on a defective, harmful product. Confirmation that this matter has been escalated internally and reviewed in accordance with the Consumer Protection Act. Should this matter not be resolved today, I will escalate the complaint without further notice to: The Consumer Goods and Services Ombud (CGSO), The National Consumer Commission (NCC), And, where appropriate, to Fossil Group internationally as the manufacturer of a product that has caused medical harm. This correspondence should be treated as a formal notice and responded to in writing. I expect an immediate call and resolution on this matter!! 𝗔𝗻𝘁𝗵𝗲𝗮 𝗣𝗼𝗼𝗹𝗲
0 replies
4 months ago
Displeased Damaged Products
Received my Bosch dishwasher however there is a slight dent on the door at bottom right and door was not aligned so was catching bottom right so would not open fully. Ive clicked into place and notified takealot. Not ideal to receive a item like this. The collection and replacement process is a concern due to time for upcoming holiday. I am displeased however I've decided to keep the items as received as there is to much hassel of back and forth and we leave soon for a month. Ive expressed my dissatisfaction to take alot as this is not the first time. My Hisense freezer was delivered a few days prior and also had a dent on the lid. They have tried to resolve however I can't wait so long for a replacement and they offered a refund but leaves me no time to get a replacement in time for December accommodations and will not be here. So it is what it is. They also cannot wait for me to return from holiday and have stated it's to long to wait to manage the return. 5 stars on product though so far. Will see if it holds up otherwise.
0 replies
7 months ago
SHOCKING SERVICE
I am furious with the service I’ve received. After two weeks of endless delays, incorrect or defective products, and calls being purposely disconnected when I request to speak with a General Manager, enough is enough. I demand my refunds processed immediately and my subscription canceled without further delay. I will not tolerate any more excuses or delays. This is shocking service!!!!!!
0 replies
18 months ago
Unacceptable Service: A Warning Against Debt Buster
Review of Debt Buster I am compelled to share my exceptionally negative experience with Debt Buster, which can only be described as one of the worst service encounters I've ever faced. From the outset, the lack of communication was staggering. Despite sending numerous emails seeking assistance and clarification, I received no responses. This unresponsiveness continued throughout my time with them, leaving me feeling abandoned and frustrated. Not only did Debt Buster withdraw their services without any notice or explanation, but they also failed to deliver any of the promised support. This negligence has resulted in a complete waste of the funds I entrusted to them. It is unacceptable for a service provider to disregard their clients in such a manner. As a direct result of their incompetence, I have sought assistance from another company to transfer my case. I strongly advise potential clients to consider other options before engaging with Debt Buster, as my experience has proven their lack of professionalism and commitment to customer care. Proceed with caution.
53 replies
19 months ago
UNHAPPY CLIENT - SERVICE
Love the products but service was not great at all. Express service was a nightmare and I had to ask to be refunded for a services I did not receive. The person dealing with it was uninterested in retaining my business clearly.
0 replies
21 months ago
STAY AWAY FROM DEBT BUSTERS!!!!
UNHAPPY CUSTOMER!!!! I am writing to formally lodge a complaint against Debt Busters due to their disregard for our agreed terms and consistent failure to communicate effectively. Initially, we stipulated that the process would not exceed a 12-month period. Despite several communications and efforts to clarify and confirm this agreement, I have found that the term period and negotiated amounts with creditors do not make sense or align with what was originally agreed upon. Throughout our back-and-forth communications, I have repeatedly requested assistance in outlining and confirming our original agreement. It was confirmed to me multiple times that this process would not extend beyond 12 months. Additionally, there has been an issue with an oversight where a creditor needed to be added to the agreement, which has not been rectified. This situation has become extremely frustrating due to the lack of feedback and clarity on this matter. I have sent numerous emails to them seeking resolution and clarity, but have received zero responses. DISGUSTING SERVICE!!! This has now been going on for about a 6 week period without any assistance or help. To date, I have made one installment payment of R3000. Given the nightmare this process has become and the company's failure to address my concerns, I have withheld any further payments. Their failure to address and deal with my concerns have left me no choice but to escalate this complaint to the National Credit Regulator (NCR), the Debt Counsellors Association of South Africa (DCASA), and now will be potentially pursuing legal action to protect my rights as a consumer. I would NEVER RECOMEND THIS COMPANY!
58 replies
21 months ago
Stay Away from Debt Busters!!!
Unhappy Customer!!! I am writing to formally lodge a complaint against Debt Busters due to your disregard for our agreed terms and consistent failure to communicate effectively. Initially, we stipulated that the debt review process would not exceed a 12-month period. Despite several communications and efforts to clarify and confirm this agreement, I have found that the term period and negotiated amounts do not make sense or align with what was originally agreed upon. Throughout our back-and-forth communications, I have repeatedly requested assistance in outlining and confirming our original agreement. It was confirmed to me multiple times that this process would not extend beyond 12 months. Additionally, there has been an issue with an oversight on your part where a creditor (Sunshine) needed to be added to the agreement, which has not been rectified. This situation has become extremely frustrating due to the lack of feedback and clarity on this matter. I have sent numerous emails to you seeking resolution and clarity, but have received zero responses. Enclosed, you will find a thread of these emails as well as confirmation of the agreed 12-month period below: To date, I have made one installment payment of R3000. Given the nightmare this process has become and your company's failure to address my concerns, I have withheld any further payments. I demand immediate action to address this issue. Specifically, I request: Confirmation and adherence to the original 12-month term agreement. An accurate and clear breakdown of all amounts negotiated and due. Based on my request at the start of this email thread. Inclusion of the previously omitted creditor in the agreement. A detailed response to all my communications outlining the steps to resolve this issue. Failure to address these points will leave me with no choice but to escalate this complaint to the National Credit Regulator (NCR), the Debt Counsellors Association of South Africa (DCASA), and potentially pursue legal action to protect my rights as a consumer. I expect a prompt and satisfactory resolution to this matter by no later than the 15th July 2024 Yours sincerely, Ms Poole I am writing to formally lodge a complaint against Debt Busters due to their disregard for our agreed terms and consistent failure to communicate effectively. Initially, we stipulated that the process would not exceed a 12-month period. Despite several communications and efforts to clarify and confirm this agreement, I have found that the term period and negotiated amounts with creditors do not make sense or align with what was originally agreed upon. Throughout our back-and-forth communications, I have repeatedly requested assistance in outlining and confirming our original agreement. It was confirmed to me multiple times that this process would not extend beyond 12 months. Additionally, there has been an issue with an oversight where a creditor needed to be added to the agreement, which has not been rectified. This situation has become extremely frustrating due to the lack of feedback and clarity on this matter. I have sent numerous emails to them seeking resolution and clarity, but have received zero responses. DISGUSTING SERVICE!!! This has now been going on for about a 6 week period without any assistance or help. To date, I have made one installment payment of R3000. Given the nightmare this process has become and the company's failure to address my concerns, I have withheld any further payments. Their failure to address and deal with my concerns have left me no choice but to escalate this complaint to the National Credit Regulator (NCR), the Debt Counsellors Association of South Africa (DCASA), and now will be potentially pursuing legal action to protect my rights as a consumer. I would NEVER RECOMEND THIS COMPANY!
0 replies
24 months ago
No value for money
Ive ordered a couple times. I find some of the meals quute tasty but others not so much. Unfortubeately the value for money is not great. The adult portions are quite small and often would have double up on meals to ensure 1 person has enough food. Ideal for a quick bite for lunch. Would not rely on the meals as dinner options.
0 replies
24 months ago
UNHAPPY - BAD SERVICE
I have been trying to get a call back for two days, I have sent 100s of emails and requests!! I am not getting any feedback whatsoever and I have just signed up!!! Unacceptable service!!!!!!!!!!!!!
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
3 (27.272727272727273%)
2 Star
2 (18.181818181818183%)
1 Star
6 (54.54545454545455%)