PD
Peter D
Active since Jul 2011
38
Reviews
0
Industries
Reviews
38 reviews10 months ago
FNB SERVICE BEYOND THE PALE
COMPLAINT [1.] We (myself and husband) bank at FNB Cresta. [2.] Yesterday, Wednesday 12 June,2025, we went to FNB Cresta to have the Bank certify two copies of our Will and to sign as a witness to our Will. [3.] To be clear, and as explained to the Banks consultant who assists people at the entrance to the Bank, the Will is our own i.e. as drafted by ourselves. [4.] The consultant on duty became confused about this, informing us that the Bank will not certify nor sign as witness to another financial institutions Will. [5.] We informed the front door consultant again that the will was ours, drafted by us, and was not a pro-forma Will from any other financial institution. [6.] The front door consultant still did not understand this, then asked us why have we not used the FNB pro-forma Will. [7.] Besides that having nothing to do with our request we informed the consultant that FNB pro-forma will did not suit our needs, this was our own Will. [8.] Seeing that the front door consultant was still struggling to understand all of this my husband asked her to please go and check with the Bank manger on duty, which she did. [9.] On returning from her chat with the Bank Manager on duty that day, the consultant informed us that the Bank Manager will not certify our Will nor sign as witness to same because it belongs to another financial institution. [10.] My husband almost fainted; could anyone be so lacking in understanding. [11.] My husband informed the consultant that he would be escalating this issue with the Bank via Hello Peter consumer complaint portal. HOW WE WOULD LIKE TO SEE THE MATTER RESOLVED We would like the Bank Manager (Commissioner of Oaths) to certify two copies of our Will and sign as witness to same. Please can the bank advise. The Bank needs to up their game and have competent people who listen and understand what is being asked of them.
106 replies
18 months ago
Upload Supporting Documents for Audit - Nightmare
I like Taxim but today I unfortunately saw how the site does not seem to work, hopefully alls well ends well though.... My 2024 return was under audit and supporting documents were requested. In collating the supporting documents I picked up on an error and made a minor correction (several hundred rand in one amount only under medical expenses - in my favour) to the return using the "correction" tab on the TaxTim portal. The return was then refiled. But then I could not see where to upload the supporting documents, best I could see was to use the "mydocs" e-mail address provided. But the "mydocs" email address says it just stores the documents, it does not pass them on to SARS as requested - so I am stuck. And it seems i cant ask TaxTim any question regarding the 2024 tax season, the site just kicks you out to old correspondence and with a site like this there is no contact number etc. Thus the frustration. Please can you advise...
53 replies
18 months ago
Cant log in
I cant log into my discovery health account. The reason for this is a 2 step verification process and discovery has my old cell number so i cannot receive the otp. i updated my details (phone number) over the phone with discovery but still cannot log in because the platform is still showing/sending otp to old number...?
106 replies
29 months ago
Not Even Crocodile Tears...
A dear friend recently turned 64 (Thursday, 7 Dec). To celebrate my husband and I treated her to supper at Tonys Spaghetti. A great evening was had by all until it came time to pay the bill, that is when both my and my husband’s FNB debit cards were declined by the establishment’s point of sale machine. Embarrassingly our guest ended up paying the bill for all three of us. Come Friday the status quo remained i.e. our FNB debit cards continued to be declined by point of sale machines. Fortunately I had spare cash on hand to see me through the day, otherwise who knows - so much for cashless. A quick check online revealed that I had not exceeded my limits, etc, and no Whatsapp or SMS or other notification had been received from the Bank advising of a problem. So on Saturday (9 Dec) I went in to FNB Cresta to be advised that both debit cards (mine, husband) had been deactivated. No explanation was given to me other than “it happens”. Mind Boggling. Then on Sunday (10 Dec) my husband went in to FNB to have his card reactivated. Again the Bank’s consultant could shed no light for the actual reason why this had happened, though a few loose “options” were bandied about without much conviction, and no reassurance was given that this wouldn’t happen again. Ultimately we weren’t even considered worthy of receiving what must virtually be most institutions version of crocodile tears: “sorry for the inconvenience this might have caused you”. Without knowing why the Bank took this action I can only speculate that a bit of transparency would go a long way in helping matters, for example, if the Bank strongly suspected *****ulent activity from a retail outfit I could form my own conclusions and take appropriate action. Short of that, the Bank’s communication and position they put me in is not appreciated, at all.
258 replies
32 months ago
Smash & Grab
Maybe you got me on a bad day, then again maybe not. To be blunt Tracker’s letter to the Client regarding the proposed DebiCheck collection mandate “stinks” (my view). For starters the letter reads something like an internal communication from an Employer to an Employee. A quick Google search seems to indicate that there is a great deal of confusion about DebiCheck and Tracker’s letter feeds into this narrative. For instance, the letter conveniently forgets to inform that this payment system is not obligatory, quite important one would think. Ultimately the Client has a choice, accept or reject. If Tracker ever terminated their service because of a default debit order collection, then to be clear the fault will either be with the Bank and/or with Tracker. Not me; and really not my problem. Even in these circumstances I strongly suspect anyway that Tracker’s terms and conditions of service exonerate them of any liability should they fail to provide the service for problems of their own making - nice. All this when coupled with a maximum amount of “five” times the normal debit order comes across as nothing more than a corporate smash and grab, especially considering that no rationale is provided in support of this prolonged period and amount (five times). Consequently I view Tracker’s communication as disingenuous. Also, given Tracker’s recent communication regarding a monthly premium increase (the fee stated including VAT I presume, the letter did not state), that amounts to about a 28% difference in fee above that of your competitor’s makes me wonder where all this will leave Tracker and Trackers “five times”…
264 replies
35 months ago
And the Oscar for "No Replies" goes to....
After what I’ve been subjected to I consider Atlas Copco to be the most useless company in the entire world. I e-mailed them for a generator quote – no reply. I phoned them for a generator quote and was told I’d get the quote the next day; but 2 days later, nothing. I phoned them again and was told to submit an e-mail, which I did and yes you’ve guessed correctly – no reply. Clearly they are in a class of their own – the ultimate “no reply” of companies. Well with all due respect they can stick their product where the sun doesn’t shine. By the way, don’t bother replying.
0 replies
41 months ago
Insecure Cards and Utility Bills that aren't acceptable
My wife and I essentially manage a “joint” FNB bank account, albeit that the account is in my wife’s name. On Sunday (20 Nov) my wife and I went to FNB, Cresta branch, to request that I have signing powers on the account and that I too can be issued with a debit card for the account. We are still trying to get our head around what happened thereafter, but suffice to say we are not impressed. Firstly: despite our desire to keep to the task at hand (per above), the consultant (Lesego Sehume), seemed more intent on wanting to transfer a significant portion of funds from the easy account to a “7-day call” account. The reason given was for security of funds. Ms Sehume did a very sales job that bordered on “fear ****” i.e. her sales pitch came across as some like a disability insurance sales person i.e. if you don’t do this insurance you might lose a leg in an accident and then what are you going to do if you not covered. To this end we are now completely beside ourselves because based on Ms Sehume observations my wife and I now think that FNB’s debit card IS NOT SAFE, and that exiting security measures in place, like daily limits etc., ARE QUITE INEFFECTIVE. Please can FNB answer if this the case (capitalized points)? Also, to effect the changes requested on the account we were asked to bring in a document for proof of residence. Having recently purchased a property (which the Bank can see from the transfer of funds from the account) and having supplied proof of residence documentation to the Conveyancing Attorney, we thought that this same proof of residence information would suffice. In this regard the documents made available to the Bank included: a fully constituted statement of account from SARS with personal tax number and physical address; a fully constituted statement of my monthly utility bill issued by the managing agent at the Complex where I reside; a copy in part of my lease agreement for my current residential address. And in addition to this my green ID book and drivers licence. Staggeringly none of these documents were acceptable to the Bank. Ms Sehume informed us that the Utility Bill was a “tax invoice” and according unacceptable. This is strange because if Ms Sehume happens to look at ANY utility bill issued by the City of Johannesburg they ALL include the words “tax invoice” near the top left hand corner. After informing Ms Sehume and the acting manager on duty that this was coming across as completely daft I was requested to provide them with a complete copy of the lease agreement, which I did. So at the end of the day, we feel FNB have notified us that our debit card is a very insecure form of conducting transactions and get easily confused about a utility bill that was requested. We’re not impressed.
132 replies
43 months ago
Is it that time of the FNB month again…
I hope that FNB will consider the merits of my criticisms (below) that concern “help” and “service”. And that FNB is able to do better in the future. Yesterday I had a problem paying a vendor. In short, load shedding damaged the vendor’s point of sale terminal as my payment was being made. This resulted in no one being exactly sure if my payment had been successful or not. To try and resolve the matter I phoned FNB’s customer care centre, number as on the back of my card. I was then asked a security question “do I do cell phone banking or have the FNB app?”, to which I replied “No, I only do online banking”. Incredibly FNB’s consultant then informed me that she could not assist me because she could not verify who I was. Absolutely fantastic – some exercise in help that was. This beggars belief because I don’t believe that either of these security options as posed to me, are obligatory, they come across more as an advertorial for these services than anything related to security. In other words for someone to just “help me” I have to have FNB’s app or do cell phone banking. And very odd too because when I do many online banking transactions of various significant amounts FNB has never had a security issue sending me an OTP number, without confirmation, to my cell phone. Imagine needing help for a pressing after hours emergency! Perhaps FNB will up the security stakes and oblige us all to become chipped! If this is the best FNB can do then Lord help us, clearly the crooks are streets ahead of FNB. Then, topping it all I went in to FNB Cresta earlier this morning to check the status of the transaction noted above. I had received an earlier SMS noting that the transaction had been reversed but I wanted a real person to confirm this to me because FNB had refused to help me earlier on. Indeed the payment was apparently reversed and so I made an EFT to the vendor from the Branch. I then opted to print a ‘proof of payment’ that I could quickly drop off at the vendor to allay their concerns. But off course the FNB printer would not work, not one but at two different printers, even with the manager’s assistance. Long story short - I had to rush home and make a print out at home. All in all, so much for FNB’s “help” and “service”.
133 replies
43 months ago
Can BMW sort this out once and for all...
I love my car and I love BMW Northcliff, BUT unfortunately of late neither is giving me peace of mind. My biggest gripe is my ongoing and repeated assertions that BMW have not managed to resolve my vehicles coolant leak. My vehicle (FY28XN GP) was last booked in for this issue 21 Jul 2022. And since receiving the vehicle back I’ve had to top up with a total 2.25 litres of coolant, of which 1.4 litres was added now 3 Sept 2022 after receiving a dashboard low coolant warning. This last loss of 1.4 litres was just within the month of August, meaning I can’t even get through a month without having to significantly top up the coolant. This is troubling. By now the receptionist must think I’m a complete nut job, in one sense I can almost detect the disbelief about my predicament. But I assure you it is not me it is the vehicle. Initially all BMW’s diagnostics never detected anything, then the leak was allegedly found and repaired, but I’m sorry to inform BMW that this is not the case and the vehicle is still losing a significant amount of coolant on an ongoing basis. This is causing me untold stress and loss of peace of mind. I’m even beginning to entertain the notion that BMW may be aware of where the leak is but that the labour cost in fixing the issue is prohibitive so I’m just forced to lump it – how else do I justify that this matter has never been properly resolved. Is this perhaps the issue at hand? Recently I received an SMS notification from BMW advising me to book my car in for an oil service. I have made a provisional booking for this Thursday (8 Sept – BMW to confirm). Besides the scheduled service can BMW please look again at: 1) the coolant loss issue, and 2) the fact that my front windscreen keeps on misting up and that white gas also flows out from the dashboard air and AC vents (perhaps the drain is blocked or the unit is freezing over). I really hope that we can put this coolant issue to rest once and for all.
133 replies
44 months ago
A bridge too far...?
I find it completely counter intuitive and hard to accept that in 2022, in the so called digital age, that FNB cannot assist me. My gripe entails: Discovery Health have a monthly debit order against my bank account (for my husband/my medical aid). For the tax year ended 28 Feb 2022 I need to show just 12 debit order payments, from 01 Mar 2021 to 28 Feb 2022, which shows I did indeed pay for the monthly medical aid subscriptions from my account. This should be such a simple task it should be simpler than sleeping, Not so for FNB? No, I have to print out 12 months of bank statements and e-mail these off to SARS in a file that is 30MB big. In a word, ridiculous. Why can't FNB simply "filter" - you know that useful facility on excel - 12 months of debit orders and print this out. Voila 1 - page, done and dusted. And lest we forget FNB's data only goes as far back as 150 entries - a double whammy. Why do we even have computers...! Not impressed.
148 replies
Review Distribution
5 Star
1 (2.6315789473684212%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (18.42105263157895%)
1 Star
30 (78.94736842105263%)