KM
Kgomotso M
Active since Oct 2023
12
Reviews
0
Industries
Reviews
12 reviews5 months ago
Poor Service and Unreliable Tracking Device
I’m very disappointed with Matrix’s service. I’ve been trying to get assistance regarding my enquiries, but no one gets back to me. The salespeople hang up on me when I call, which is extremely unprofessional. On top of that, the tracking device is giving incorrect information, and I can’t seem to get any proper help to resolve the issue.
71 replies
7 months ago
I spoke to Karabo, and he was helpful
I spoke to Karabo, and he was helpful. The service was hassle-free.
53 replies
12 months ago
****mers!
I bought a ticket from APMWC, and the bus was delayed with no communication. After struggling to reach customer care, I was told two hours after the scheduled departure that it would be four hours late. When I asked for a refund or to reschedule, they refused. This company is a ****, with poor service and zero respect for customers. I will never use them again and strongly advise others to avoid them.
0 replies
12 months ago
****mers!
I bought a ticket from APMWC, and the bus was delayed with no communication. After struggling to reach customer care, I was told two hours after the scheduled departure that it would be four hours late. When I asked for a refund or to reschedule, they refused. This company is a ****, with poor service and zero respect for customers. I will never use them again and strongly advise others to avoid them.
0 replies
17 months ago
Terrible Service and Unresolved Payment ****
I placed a lay-by order on their website and paid a R1000 deposit, but it never reflected. I tried contacting their customer care, but there were no agents available to assist. I also reached out via email but have received no assistance to date.
0 replies
17 months ago
REGRETS, REGRETS, REGRETS.
Poor communication and zero accountability. They never attended to complains, full of empty promises.
0 replies
17 months ago
No service!
If I could give them no star at all. Delayed deliveries with no communication at all.
0 replies
24 months ago
REGRET, REGRET, REGRET!
I'm overwhelmed with regret. My profile verification has been pending for over a week now. Every time I reach out to their support, I'm assured that it's being addressed, but nothing changes, and my funds remain withheld. This is impacting my business since I rely on that money to restock.
53 replies
24 months ago
**** ALERT: Win & Scratch competition
On Saturday I was informed about Game’s birthday competition which involved scanning your till sleep to win a voucher. I did as instructed and won, when I went instore to redeem I was sent from pillar to post with no assistance despite providing the sms with the voucher number . This competion is a ****, Game is a ****!
212 replies
24 months ago
Disappointing Service
I recently had a very disappointing experience with their third party partners, Skynet Worldwide Express ( specifically the Rustenburg branch). I had a parcel scheduled for delivery, but despite being marked as “out for delivery” for two days, it never arrived. This delay caused inconvenience and frustration, especially since I was expecting the parcel urgently. The lack of communication and failure to meet the promised delivery timeframe reflect poorly on the reliability of Skynet’s services. I expect better service, especially considering the competitive nature of the delivery industry. Overall, I’m deeply disappointed with my experience and will be exploring other delivery options in the future.
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)