TM
Thandoluhle M
Active since Jul 2010
15
Reviews
0
Industries
Reviews
15 reviews4 months ago
####Poor service deliver ###
Hi I’m writing this complaint which soo much disappointment at the service that was offered to me, I needed an urgent assistance with a document as my grandmother was laid to rest in January this year and Icebolethu assisted with the burial at work they require a document that I need to submit for my grandmother, I have been calling the number and the reception puts me through this number 0875000009 and no one answers I tried this for days now and even today there was no answer, later today some one answered and mentioned they don’t know where those documents are because all the staff that were working there then are no longer there, but this is pathetic and the worst service ever what you guys are promoting is the opposite of the service that you offer to your clients so yesterday I ended up leaving my details in the sales department as well to be assisted because I was interested in one of your products a lash mentioned yesterday they will me a brochure up to today nothing has been sent. This is beyond heart breaking because one I need that particular document to sent to our office before they close tomorrow for December holidays here I am still waiting but why do we have to deserve such this is very disappointing.
56 replies
4 months ago
Worst service received from DSTV
Hi, please assist I have been calling since last week to get assistance with my account, which is a parent account all I need it to activate my streaming which every time when I try to activate it says my account is blocked not sure how to get this right I have been calling since last week and not getting any assistance I called 011 289 2289 which is the business account department but every time I call they say I’m through to inbound last week the agent tried to assist me and said I must delete the app and reinstate it and up To today nothing can be done. This service is pathetic not to mention that the consultants don’t even know the correct number for the business account. I paid this will be my 2nd month without watching DSTV this is the worst service and very disappointing right now will close my account because what is the point!!
0 replies
9 months ago
####Complaint#### worst service ever vumatel ever
Worst service, ever I logged a call on the 24th of June 2025 for a Wi-Fi to be re-installed with ref ISP **********3 and still not up, now the Wi-Fi is down in our area and flashing red. This is totally unacceptable the service is pathic service and totally unacceptable what kind of a service provider is this. The service is from hell. escalating this please i need urgent assistance to this resolved today.
501 replies
9 months ago
34 Crested Barbet urgent
Worst service, ever I logged a call on the 24th of June 2025 for a Wi-Fi to be re-installed with ref ISP 00785603 and still not up, now the Wi-Fi is down in our area and flashing red. This is totally unacceptable the service is pathic service and totally unacceptable what kind of a service provider is this. The service is from hell. escalating this please i need urgent assistance to this resolved today.
0 replies
24 months ago
Poor service****Vumatel
Hi, my Wi-Fi stopped working last week Monday on the 08th April 2024, it flickering a red signal on the Wifi, i logged a call with SADV on 084 555 5585 and was provided with a ref 00023835, up until today the call has not been resolved i have been purchasing my data to remain online since i work from home, i have received calls that this reg was escalated to Vumatel and up until today this has not been resolved, this is the 2nd time im getting such poor service and yet im paying for my wifi and have never skipped a month, this has been the worst service ever>>>>>> i never want to deal with this company ever...... and i need refund for all my data that i have bought since last week.
53 replies
26 months ago
Worst Service from Vumatel SADV be warned!!!!
Hi I have honestly experienced the worst service ever from Vumatel with SADV is one of the service providers of Fibre internet in the area where im residing, I have a contract with them for monthly supply for Fibre, so last month I encountered issues where the fibre connectivity is bad and it is always disconnecting and failing to connect, the worst thing is that I work from work and the connectivity is bad and I have to hotspot from my phone all the time. I mean yesterday I logged a call on their number 0845555595 this number is provided on the website as their contact number I mean up until today no one has assisted, it seems like this number is linked to an unattended mailbox and no one seems to be monitoring it. All I need is urgent help with the fixing of what is the problem with my Fibre can someone please help. This is soo frustrating and SADV needs to reimburse me for all my money I have used to buy data while working from home. This is totally. unacceptable. I need a technician to attend to this asap
224 replies
46 months ago
loan query
I got a loan last year and this year have been trying to get assistance from african bank to assist me with the monthly installment as right now the current monthly installment set i cannot not afford to pay it, i have been trying to contact the call centre and getting no assistance up to today its been a year since i've had this load all i was asking is to get assistance and we come to an agreeable monthly payments which will be affordable for me to pay but one has even bothered to conntact me
134 replies
46 months ago
I would like to compliment Tasiya Tayron she is brilliant with customer service and is so warm and very welcoming to all the customers, the level of service I received form her was outstanding, what I picked up from her is that she looks at the business h
I would like to compliment Tasiya Tayron she is brilliant with customer service and is so warm and very welcoming to all the customers, the level of service I received form her was outstanding, what I picked up from her is that she looks at the business holistically and treats it as if it were her own whish is brilliant!!!! and she helps all customers with such patience and respect - she is the best, these are the types of employees that should be groomed into leadership roles she is young and very intelligent too, thank you for making my customer experience awesome. she helped me on the 03 July 2022 I was purchasing an iPhone 13 pro max. thank you
134 replies
48 months ago
Complaint about Makro @ Carnival City- the customer was sold a faulty fridge
I bought a Defy fridge at Marko on the 21 April 2022, it was delivered at home the next day on the 22nd of April 2022. On the 23rd of April I called Makro @ Carnival City and indicated that the fridge was making some funny noise and they indicated a call will be logged a technician will come and access the damage. 2 weeks later a technician came through to have a look at the fridge firstly he said nothing is wrong but 2ndly it was two technicians they then looked and did indicate there was an issue and they will fix it- according to them they fixed it and left - i asked what was being fixed they said they have fixed it???? fast forward to today this fridge is not even a month old but still makes the same noise and worse part there was a survey I had received after the technicians came through to my house where I had indicated that the issue at hand is still not resolved but to date no one contacted me clearly there is no one attending to the survey feedback. Now I feel that the service offered was pathetic and now I want my money back rather i buy another brand cause clearly the one they sold me was still faulty and this is totally unacceptable I mean I spend my hard earned money R9000k in total purchasing a fridge that is supposed to be brand new yet was faulty, this is not right, this is totally unacceptable. this was the worse service i have received ever...
134 replies
87 months ago
Insurance Claim
#####FIRST FOR WOMEN'S PATHETIC SERVICE I have been a customer for First for Women since 2011 , and not even once have I missed my monthly premiums, but the service received this year regarding my vehicle claim was pathetic, am being treated harshly I didn't think I would receive such a treatment, going to my insurance I would expect to be helped and looked after but instead am treated like am a criminal, am being investigated, not receiving any regular updates on the claim i always have to call to get the status of the claim. Last week I was speaking to the consultant ( Clyde Charlton Heneke) who is looking after the claim, he only called me after I have been calling First for Women complained that am not getting any updates on the claim since the date of the accident the 10th of January 2019, he kept on asking questions which i did not mind , what upset me the most was the manner at which he was asking the questions in such a way I did it deliberate to be in that accident like I had planned to do it, I wont lie has this left me empty and very depressed that am not getting any sort of assistance but am being continuously being interrogated about the claim, he then said he will call me before end of business on Wednesday the 23rd of January 2019 to provide me with feedback since he was meeting with Manager after our call. The consultant has not called ever-since, I only got an email today from the consultant asking that since there was no witness he will email me some forms to complete to send to my cellphone provider, I dont understands what these forms are and what are they for and am not getting any proper explanation at will be requested and why? The service received from First for Women has left me traumatized more than the initial car accident, I never got any sort of assistance, Am left here all alone while am being treated like i intentionally planned to have an accident, It is painful to be treated in this manner yet am supposed to be assisted and comforted during this time. I have to sit here and follow up everyday and when I called the yesterday there was no update on the system, so I have to wait for another day to call and get an update with the hope that I will get an update and know where i stand with this claim. If this is how First for Women treats their customers then its best i get myself another insurance that will be caring and always be there and not the cold and heartless treatment i have received its like First for Women is doing me a favor yet I have mentioned that i have never skipped a premium and have always been a loyal customer. Yes the accident did take place and I provided with the details of where it took place and i have provided with where it took place, can i not be investigated about my personal life, that is my personal life and has nothing to do with the insurance claim. I was asked by my security today that there was a guy from First for Women asking questions if the accident had not taken place in my complex, why did that very same guy not call me and tell me this is what is going to happen, can we have access to your complex and your unit to check if the accident did not take place there. This simply means that First for Women does not trust me and they fail to put customer needs first. that was more disappointing. The fact of the matter is that the accident did take place how does my Insurance help and not bring me down by putting me in a depressed mode where I end up not knowing what to do, will the car be fixed or not then i know what to do than to be interrogated left alone, depressed, the problem that Ive caused myself was to be involved in a car accident ??? This is the most painful experience I have ever experienced and I would not recommend First for Women Insurance to anyone. On the 12th of February I received a call from Europar car that where I received my courtesy car from, I was told i need to return the car, I asked how do i this we First for Women is the one that is delaying with the investigation, I was under the impression that my insurance had already communicated to Europar car advising them that they are still busy investigating my matter and the delay is from their side and that they must go ahead with the extension because here as a customer am not delaying the process. I then decided to call my insurance to advise them of this, I waited and waiting and a manager approved for the authorization. I will never let you know of the status of my claim I myself as the policy holder have no idea of what is happening. Today the same thing happened i received a call from Europcar advising me that i was supposed to return the car on the 15th, i advised them that my insurance advised me if the claim is still not final they will contact Europcar for an extension which never happened, now i have to use my cellphone call the First for Women insurance which i always do, i follow up and i do everything. First for Women is a useless car insurance yet every single month from 2011 i have never missed my monthly installments, they treated me like a nobody and the treatment has been very painful. What i dont understand is that i must return the car but the fault is not on my side. Cant First for Woman take care of their clients and always follow up and provide with feedback not the other way around????
105 replies
Review Distribution
5 Star
3 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
12 (80%)