AH
Arline H
Active since Nov 2023
7
Reviews
0
Industries
Reviews
7 reviews6 months ago
A cut above the rest
Amazing products but ABOVE ALL, their sterling customer service. It goes beyond and above being excellent. Keep up your amazing work!!
53 replies
6 months ago
Pathetic customer service
I placed and paid for an online order on 8 October. Delivery date was scheduled for 10th ,so great was my surprise when it was rescheduled for the 9th. Upon opening my order I was greatly disappointed to find my order was split and the appliance I was looking forward to have, was missing. Upon enquiries it was told the item will be delivered on the 31st of October. Three weeks after ordering and payment. Communication was ignored when asked for the reason for the delay. The very first time that I ever had such an experience with ordering online. And to think they are such an old and established retailer,truly unheard of.
53 replies
18 months ago
Patience and diligence
I am very grateful to Nqobile who was attending to my request with great patience and diligence. Though my issue could not be resolved due to circumstances outside of her control she answered numerous emails with clarity so that I could understand the why/ why not. Thank you Payflex, I have always received great support/ service from you.
53 replies
27 months ago
Great work
Such an awesome experience with Payflex. Not many companies in South africa that can rival your service Thank you for the smooth experience paying with Payflex EVERY TIME !
58 replies
27 months ago
Inefficient service from legatus( Efficient Wealth)
This is the 2nd estate legatus trust was appointed with as executor by my family. The 1st one was in December 2020 with the demise of my father. We were aware EFBOE-LEGATUS TRUST was a well known and established company and expected a smooth and great service . Well, after much frustration and a myriad of emails we can say we were shocked with the couldn't care attitude of the appointed administrator. Emails were not acknowledged, went unanswered for periods of time. Intermittent communication for the duration of time.. After 26 months we were jubilant that the estate was finalized. However, in October 2022 ,the process was repeated with the same administrator with my aunts' estate. At first monthly milestone reports were sent which was a huge improvement . I've received my last report on 31October 2023 . which I couldn't read and had to contact their service provider to resolve the issue. On 17 January 2024 I ve sent an email to ask about the progress since October. No acknowledgement or response. On 23rd January I've sent a client complaint submission form to info@efboe. No acknowledgement or response. On 24th January I've received an email which was a response to my email sent 17 January. However, must admit there is staff that does the company's name justice. EFFICIENT which was a big pleasure to deal with.
0 replies
29 months ago
Irrelevance of the customer
So sad to say such a big company is so unyielding with policies cut in stone. No manager can/ want to walk the extra mile with the customer because they know not much can be achieved from their side. The customer care line is just a number, no/very little care. In a world where we have so many options where to shop and can also rely on support and care for the customer, we definitely do not need to support Mr.price home with their archaic "support".
71 replies
29 months ago
A light in the dark
I initially got the wrong item hence my star rating After contacting Wedoall I've had the most amazing experience with Janine who sorted my issue out in no time at all. Very difficult to surpass my positive experience with you!!
0 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)