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Funny F
Active since Nov 2023
8
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Reviews
8 reviews2 months ago
Be extremely cautious when considering PPS Short-Term Insurance.
PPS Short Term Insurance - My experience with their claims process has been deeply disappointing. Turnaround times are exceptionally slow, and the overall experience is not suited to busy professionals. Specified an item four years ago by forwarding the supplier’s invoice directly to PPS. Unfortunately the supplier had made an error on the invoice and recorded the serial number incorrectly. Fast-forward four years: submit a claim, and it is repudiated purely because the serial number on PPS’s schedule does not match. The supplier has since issued a written apology, confirming that the error was theirs and that the item insured is indeed the same item purchased. Despite this, and despite four years of premiums paid without fail, PPS declined the claim. PPS had every opportunity to correct the administrative error on their system and honour a legitimate claim. Instead, they chose to retain four years’ premiums and repudiate the claim based on a human mistake made by a third-party supplier. This is not the standard of service or fairness one expects from a professional insurer. Most people do not compare serial numbers on invoices to the serial numbers on their physical belongings. Consumers reasonably assume that the documentation provided by a supplier is correct. If this same logic were app**** to motor insurance - imagine a vehicle registration number being captured incorrectly - would the insurer also repudiate a claim years later, after consistently receiving premiums, purely because an administrative error slipped through? Of course not. It would be unreasonable and contrary to industry norms. The principle is simple: when the insured item can be clearly identified, when ownership is not in dispute, and when the error is administrative rather than *****ulent, repudiating a claim is neither fair nor aligned with Treating Customers Fairly (TCF) principles.
53 replies
2 months ago
Be extremely cautious when considering PPS Short-Term Insurance.
PPS Short Term Insurance: My experience with their claims process has been deeply disappointing. Turnaround times are exceptionally slow, and the overall experience is not suited to busy professionals. Specified an item four years ago by forwarding the supplier’s invoice directly to PPS Short Term Insurance. Unfortunately the supplier had made an error on the invoice and recorded the serial number incorrectly. Fast-forward four years: submit a claim, and it is repudiated purely because the serial number on PPS’s schedule does not match. The supplier has since issued a written apology, confirming that the error was theirs and that the item insured is indeed the same item purchased. Despite this, and despite four years of premiums paid without fail, PPS declined the claim. PPS had every opportunity to correct the administrative error on their system and honour a legitimate claim. Instead, they chose to retain four years’ premiums and repudiate the claim based on a human mistake made by a third-party supplier. This is not the standard of service or fairness one expects from a professional insurer. Most people do not compare serial numbers on invoices to the serial numbers on their physical belongings. Consumers reasonably assume that the documentation provided by a supplier is correct. If this same logic were app**** to motor insurance - imagine a vehicle registration number being captured incorrectly - would an insurer also repudiate a claim years later, after consistently receiving premiums, purely because an administrative error slipped through? Of course not. It would be unreasonable and contrary to industry norms. The principle is simple: when the insured item can be clearly identified, when ownership is not in dispute, and when the error is administrative rather than *****ulent, repudiating a claim is neither fair nor aligned with Treating Customers Fairly (TCF) principles.
0 replies
7 months ago
Disappointing service experience
The service experience during the claims process was very disappointing.
0 replies
15 months ago
No service
If I could give them a rating of zero, I certainly would. It is taking months to settle a small claim. To make matters worse, the intermediary closed shop for the December holidays, which hasn’t helped. Not a good combination.
0 replies
22 months ago
Do not switch to FNB Private Wealth!
Be careful before you switch to FNB. They do not automatically renew your cards prior to the expiry date, leaving you with a 'frozen' account when you realize there is no active card linked to your account. You then have to apply for a new card and wait 3-5 days to receive it, activate it, and have access to your funds again. The Secure Chat on the banking app is a waste of time.
53 replies
26 months ago
Excellent at collecting premiums, but claims experience is a nightmare.
I have accidental breakage cover and very clumsily knocked my computer off a table, damaging the screen. It is not old and has hardly been used. When I submitted the claim, I was told that any component that fails or is broken can only be due to wear and tear. They did not ask for the invoice or age of the computer. Overall, they simply don't want to pay to fix the screen. I pay R10k a month to have comprehensive cover. I'm taking my business elsewhere and saving R1500 per month.
58 replies
28 months ago
No service
If I could give them a zero rating I would. Fibre has been down for more than two weeks without an indication of when a technician will be available to resolve this. If you have a business, you do not want to be placed in a vulnerable position like this.
129 replies
29 months ago
MWEB
I had MWEB as my ADSL provider for over ten years. Switching to fibre with a different provider, I had to cancel MWEB. The online cancellation prompted a phone confirmation, requiring multiple calls and over half an hour of waiting. MWEB didn't cancel the debit order for the terminated service. I had to ask my bank to stop it. Then, I got a threatening call about a R340 exit penalty, emphasizing immediate payment to avoid blacklisting. Despite a decade of satisfactory service, MWEB's shift from customer-oriented to confrontational during cancellation is disappointing. It reflects poorly on their customer service standards. This stark change contrasts with my positive past experiences. Dissatisfied, I've decided to avoid MWEB in the future.
0 replies
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8 (100%)