M
Masego
Active since Jan 2024
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
Madimetja was very r...
Madimetja was very relatable and friendly, he uses a warm tone and made me feel at ease - a truly awesome employee in your team 😊.
56 replies
10 months ago
Sneaker factory Randburg Square no service, disappointing encounter.
On Wednesday 4 June 2025 around 4:30pm, I made my way to sneaker factory Randburg square for an exchange as the sneaker delivered by Bash was tight, I got there and shopped around for an alternative size or design, after a good search, I wasn’t satisfied and opted for refund. I then headed to the tills, the cashier was very persuasive that I should try and get something else to a point he was too pushy for my comfort, whilst this act continued, I then learnt there’s no cash for a refund. I was asked to wait for clients to pay, hopefully they would pay cash, that did not happen. The cashier suggested I should come back the next day and mentioned that events like this happen very often, I was surprised that since this is the case, why has Sneaker factory Randburg square looked at a resolution to keep their customer’s satisfied, it’s disappointing that there’s no alternative in place such as refunding back to the card since cash is a problem. This store does not put the customer first nor does it fulfil customer needs or learn from ongoing situations then come up with alternative resolutions. Sneaker factory Randburg square you honestly can’t go on like this. Fix this issue. We waist our precious time and money coming to your store only to be returned.
0 replies
11 months ago
Cancelled bus service yet no refund
I received an SMS that the bus service from Midrand to Butterworth for 25 Feb 2025 17:30 has been cancelled, I then logged a refund on the day as advised but to this day I’m still waiting for my refund. I have called and sent multiple follow-up emails without action. So dissatisfied and disappointed
0 replies
15 months ago
What just happened Mozambik Sunninghill?
Always had the most delicious seafood patter for 2 takeaways (that’s the only thing we order) but today’s seafood platter was shockingly below what we know, the rice was hard and the sauce was too runny. No stock of squid heads, the food was not nice at all. I’m so disappointed in the inconsistency as what we last ordered in November 2024 is nothing compared to what we received today.
0 replies
17 months ago
Telkom takes the cup in offering the worst customer service
10 tickets later, long calls, unsatisfactory feedback but still no answers on my incorrect billing and claims of contract change ( I have explained many times that I did not change the contract, have requested for voice recordings still no joy). Telkom has poor customer service and all they care about is making money.
0 replies
22 months ago
Violated customer’s right to information and unfair treatment
I have never seen a business so concerned about making money even though they are violating the customer’s rights. Poor customer service and dispute resolution with long SLA in providing feedback is what I have experienced. 19th of May, during our viewing and consultation, my friend and I fell in love with the venue then decided to have our event there. During the consultation i expressed we are still yet to provide the final number of guests as we had just started planning, we presented 16 guests in the interim as we were preparing to send out invites and await attendance confirmation. The above was not disputed or opposed, we believed alignment was in placed. May 20, i made a payment as advised to secure the venue, May 23 we were welcomed by the accountant sharing our statement of account and the terms and conditions and requesting that i sign the document. I shared that I will send the final number of guests then sign, again confirmation was received and I believed we were aligned. I confirmed the number guests (13 guests) and I was informed that as part of the terms and conditions, I need to pay for the initial quoted number of 16 guests. I raised a dispute on this expectation to comply with terms and conditions I was not privy to at the beginning of the deal, I have escalated this matter and followed up for a resolution for weeks to be told that “After reviewing your case and communicating with all staff we have to stick to our terms and conditions and won’t be moving on this. Sorry if this has caused any inconvenience to you” It is unfair to push down terms and conditions and be forced to comply with paying the the full quote including refusing to amend the quote as we were not informed prior that the number of guests quoted cannot be changed under no condition. If the terms and conditions or clauses disputing changes to the number of guests were shared before we made payment, we would have then quoted for 10 guests as it’s allowed to add guests-simple. I was definitely ****** of the opportunity and rights to information in order make the better decisions as the terms and conditions were only shared days after I made the payment. At what point should the client be exposed to the company’s terms and conditions? Why doesn’t the management of the garden venue care that the client is suffering the consequences of the shortcomings of their staff in sharing terms and conditions then taking corrective steps in favor of the client?
53 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)