CP
Chantel P
Active since Feb 2024
33
Reviews
0
Industries
Reviews
33 reviews8 months ago
Be careful
So i go on, they say i qualify for R4500 but i have to take the funeral plan and accept the debi check.. i do so and after i accepted the debi check they decline my loan.... Please be careful
2 replies
12 months ago
Urgent Complaint: Incorrect Surname and Unfair Bank Card Replacement Charge
I am extremely upset and disappointed with the handling of my account application and bank card issue. On the very same day I app**** for my bank account, I received a call from one of your representatives. During the call, I clearly informed her that my surname was incorrect in your system. I promptly sent a copy of my ID and any other required documentation within minutes, as requested. She later called back to confirm that she had received the documents and assured me that the correct surname would appear on my bank card. However, when I received the card, my surname was still incorrect. I immediately contacted your team again, and was told that I should simply replace the card and the correct surname would appear. I followed that instruction — only to discover that I have now been charged R200 for a card replacement that was caused by your error. This is completely unacceptable. I should not have to pay for a mistake made by Discovery Bank, especially after I acted promptly and in good faith. I kindly request that the R200 charge be reversed immediately and that proper procedures are followed to ensure no such issues occur again. I hope to see this resolved quickly and professionally.
9 replies
13 months ago
Great service! I dealt with Likho Manciya
Really great service and the last few time we got to deal with Likho Manciya and he is great! He is always friendly and always assist ASAP ....THANK U!
1 reply
14 months ago
THANK YOU Likho Manciya
Thank you Likho Manciya, for your very fast responds and help! I will work with you again anytime! He help me and my husband, change bank details, send us our requested documents and other queries we had in under 15min's! THANKS
1 reply
15 months ago
So disappointed
We are so disappointed, because my husband is working in Ireland we asked Fedhealth to make me (his wife) the principal member.. This morning we received a email that says (We confirm your termination of membership with Fedhealth Medical Scheme) we didn't terminate ??????????????????????? last week they said (Kindly note that request to do a member swop has been sent to the membership department and feedback will be provided in 3 working days) so what the hell
2 replies
17 months ago
so bad at canceling and they take debit orders not approved for
I've spoken to a guy on the 20th he explained everything to me. On the 21st I emailed budget and said I want to cancel and don't want to be with budget ive spoken to 2 other people trying to cancel the insurance but then they want to talk and talk and talk I CANT BE ON THE PHONE FOR 45 MIN TRYING TO CANCEL SOMETHING, and explain and try to sell this insurance, and they are taking debit order off my account without me signing anything. IM NOT INERESTED ! CANCEL!!!
1 reply
19 months ago
A special thank you to Gosiame who help me very fast with my query
I am very happy with FedHealth the customer service is great, A special thank you to Gosiame who help me very fast with my query. She was so friendly and supportive.
1 reply
19 months ago
no communication at all
how long do they take to look at your application? I've been checking since Sunday and its Wednesday now... I've paid my first "instalment" already when I've put in the order, at this time i feel like canceling my order.
0 replies
20 months ago
Best service ever received by Lesego
Lesego from the call centre thank you for your excellent customer service! You helped us so much tonight... We are very happy clients - Arthur William Underhay's mom......
0 replies
20 months ago
BAD ONLINE SERVICE
sorry but my problem was not resolved SINCE 11 OCTOBER! I've paid almost R100! and received 3x R9.99 donuts !!!!!!!!!!!!!!!! This is what ive ordered but they said they didn't have in stock so they invoiced me for R89.91 ( I RECEIVED ONE WHITE CHOCOLATE RING DOUGHNUT AN 2 CHOCOLATE DONUTS)!!!!!! R90 FOR 3 BLERRY NORMAL DOUGNUTS!!!!!! PnP Ring Doughnut 3.000unit R 9.99/unit R 29.97 Scale image PnP Ring Doughnut 9.000unit R 9.99/unit R 89.91
1 reply
Review Distribution
5 Star
5 (15.151515151515152%)
4 Star
0 (0%)
3 Star
3 (9.090909090909092%)
2 Star
12 (36.36363636363637%)
1 Star
13 (39.39393939393939%)