RH
Ronel H
Active since Jul 2011
165
Reviews
0
Industries
Reviews
165 reviews1 month ago
dishonest rude *******
you are a bunch of ******* - how can I be invoiced and charged for an order thats not even collected - where the items show as "item on order being sourced" - i then call your call centre and your rude agents dont care to be polite or helpful. the first one refused to speak up and the second one dropped the call in my ears.
0 replies
3 months ago
Rotten and low quality meat
Bought meat at Makro yesterday. Not only was the pork rotten, the cuts are also paper thin on the bottom layers thats hidden underneath the top ones. Made the Rump last night, and it was chewy as hell! this is bought at a premium price, yet the quality is **********!
448 replies
4 months ago
*******
has been sitting with my parcel for 9 days without sending it out! *******!
0 replies
5 months ago
Kenny and Dean are s...
Kenny and Dean are superb- thanks so much for the kind, friendly and speedy assistance with my claim(s) ☺️
53 replies
6 months ago
Ilze is the best, fr...
Ilze is the best, from new quotes to claims, she always has your back
71 replies
6 months ago
complete lack of service
The drone saga continues...... unresponsive agents.... no feedback.... horrible service all in all
53 replies
6 months ago
Rude and non-responsive agents
no response on whatsapp and rude agents on the phone line. as if we are doing YOU a favor by doing business with you
53 replies
6 months ago
absolutely useless and even more clueless
I requested a quote for drone insurance with which one of the agents assisted me with as the app wasnt working. I then further requested confirmation of what will be covered. this agent then dissapears, and the next, with a arrogant and dismissive attitude, tells me drones are not covered. I requested her manager to call multiple times. this has to date not happened, and I am now being blatantly ignored on the app. this drone insurance shows on the website (current) and social media (current) - yet this person tells me its not covered. you clearly have no idea what you are doing, and neither does your agents.
212 replies
15 months ago
Be Warned
Super fast to onboard you as client with multiple promises however completely missing in action when you expect your broker to fight for your premium increase. Slow to respond to queries lately too. the service provided has gone down the drain completely and they will not show any effort for the tons of commission they are earning. I will be cancelling shortly. Beware of the empty promises!
583 replies
18 months ago
Rude, disrespectful and disfunctional
I am writing to formally express my dissatisfaction with my recent experience while traveling with SAFAIR -We expected a smooth process with the convenience of digital check-in (Website/Whatsapp/App), but instead, I encountered several issues that ultimately caused significant inconvenience, unexpected expenses, and undue stress. Firstly, the digital check-in system was not functional on the day of my travel. Despite repeated attempts to check in online, I was unable to access the system, which resulted in delays and confusion at the airport. It was disappointing to discover that the technical issues were not addressed beforehand, which created a bottleneck for passengers who were relying on this feature. The app kept on saying “check back in 15min – whilst boarding passes was supposed to generate – these never generated! Upon arrival at the airport, I approached your staff for assistance with check-in. However, I was met with unprofessional and discourteous behavior that only added to my frustration. Rather than receiving helpful guidance, I felt dismissed and unsupported during a stressful situation. To make matters worse, I was required to rebook my flight at an additional, costly fee due to the delays caused by the digital check-in issue and lack of assistance from your team. This added financial burden and stress could have been avoided with better service and functional technology. I trust that SAFAIR values its customers and is committed to providing a positive travel experience. I urge you to address these issues—improving your digital check-in system, training staff to provide respectful and helpful customer service, and reviewing your policies on rebooking fees when the airline is at fault. I therefor expect a full refund on the additional fees I had to pay, as I was at the airport on time, and was ready and available to board my flight!
0 replies
Review Distribution
5 Star
19 (11.515151515151516%)
4 Star
1 (0.6060606060606061%)
3 Star
0 (0%)
2 Star
21 (12.727272727272727%)
1 Star
124 (75.15151515151516%)