DN
Darin N
Active since Feb 2024
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Complaint about poor service
The sales experience has been far less than satisfactory. When you phone this company you end up speaking to a virtual agent/bot that can't even pronounce your name and does not even know where to transfer your call (aligned to the reason for my call). Need a human being from the company to please contact me to discuss. Thanks.
53 replies
3 months ago
KOA - unhappy with school's approach
English Paper 2 - Grade 11 - the learners were compelled to answer a question in support of LGBTQ. Needless to say, this was traumatic for several learners who held a different view on the matter. They were afraid of putting their pens down during the examination and not answering the question for fear of reprisal (e.g. getting zero for the question). The school principal did attempt to explain what happened and did state that they got it wrong. However, there was no apology! (Although one incident of this type of exam question was cited by the school; I believe there was another similar prescriptive question). It begs the question as to how a teacher can be so brazen to force kids to answer this type of question? I would encourage parents to ask all the relevant questions upfront before enrolment.
56 replies
4 months ago
Please improve customer experience
Good morning Unfortunately I can only rate Jet Stores 1 star. It seems that no matter which store you call, at any time of the year, no one answers the phone. Additionally, there's often no one on the shop floor to assist e.g. yesterday 16 December 2025 at Jet Fourways Mall. Jet Management should look into the above with view to improving overall customer experience.
159 replies
9 months ago
Very poor service from Momentum Health
Momentum health has really upset. We urgently need medical aid membership certificates which they say have emailed to my wife and I. We have repeatedly told them that nothing was received in our inbox or spam folder. Trying to get through to their call centre is also a nightmare. Getting to speak to a consultant is a 1 in a million probability. These companies market and brand themselves so well in the media but struggle to get simple stuff right. I even wrote to their complaints inbox today. Not even an acknowledgement!
53 replies
20 months ago
Great service from Metrofibre
A 5 star rating for Henton du Plessis and his team (Grant, Marius, Noel). When things go wrong, as they sometimes will, their response is swift and the issues are resolved usually in less than an hour. There is also sense of caring and wonderful engagement from these. You have set the bar high. Keep it up! 👏👏👏
106 replies
21 months ago
Cell C - you are the boss
My wife and I have issues with our contracts. For some reason we can make calls and intermittently we can't. We liaised with 4 different call centre agents and we got 4 different answers as to the cause of the problem. The agents also get ****y on the line - this is because they are paying our salaries and we're not paying theirs. So it seems. Additionally, during the call you have to mention your cellphone number like 5 times before they get it (even though you are audible, clear and concise). The funny part this morning was when one call centre agent asked me to dial #1333.....4# to reset my "Coll Birrings". Man I was wondering what "Coll Birrings" are. She even got aggressive on the phone when I told her I don't understand. About 30 minutes after the call ended I had a light bulb moment. I figured it out. "Call Barrings". I laughed myself under the table. Thank you Cell C for being rude and obnoxious. And then bringing laughter into my life. Please reinforce to your staff that it is not customers that pay your salaries but that all you do is just a favour to us. Haha!
53 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)