DR
Denisha R
Active since Feb 2024
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Dealership does not pay you your own funds and holds it ransom
I traded in my vehicle on the 19th February 2026 and signed my contract for my vehicle on the same day, however on picked up my new vehicle on the 23rd February. Today is the 04th March and I am told I cannot get my funds for my trade in vehicle because the log book is not received yet. To my surprise I get an email stating the logbook was only requested today the 04th March 2026. Do not use the dealership they are full of empty promises. I am left with funds which are mine but the accountant holds it ransom.
0 replies
12 months ago
Vodacom agents need proper training
Well done Vodacom, you did it again. I called in November to change my number to prepaid and was giving another option on one of my contract. On my contract I was made aware I could get a better deal so I agreed not knowing that was an upgrade and now when its due for my handset upgrade I cannot upgrade to what I want because of my plan upgrade. This is now yourll messed my contracts up. Now I have to wait to reverse for god knows how long this will take.
116 replies
13 months ago
ATM retracted my deposit now no trace of the funds.
On the 10th March I visited the Pavilion westville standard bank ATM to deposit cash. During the deposit the ATM retracted my funds. This is new to me, no slip no money returned. I informed security who asked me to report to the desk which I did and was informed to go to the teller to report. I completed my other deposits which went through. The next day I received a call to say only R7900 was unbalanced in the ATM and there is no other amount in the machine. I am now missing R5000 of my money which went into the ATM. The person who calls me to informs me says there's nothing they can do but how does this now work when the ATM is faulty. That is my hard earn money for me to just throw away.
159 replies
15 months ago
regret buying a toyota
1. Brand new Toyota Fortuna 2.6 GD (White) collected from Bidvest Pinetown 25/11/2024 and driven to place of residence (5 – 58th Avenue Umhlatuzana). 2. Tracker installed 28/11/2024. 3. Vehicle was not used from the time it was collected till 08/12/2024. 4. Vehicle thereafter used for short trips to work and back ±16 km daily for a week. 5. Vehicle was taken for a drive to Newlands west and Umhlanga once in the December period and the shudder/vibration was noticed. 6. Vehicle was parked off and used for short trips. 7. On the 09/01/2025 the vehicle was taken into the dealership to fit on the number plates/Licence disc and a file was open by Ernest to address the faults on the vehicle listed below: a) Shudder/vibration b) The driver side door does not close without banging it shut. 8. The foreman had taken the vehicle for a test drive, and I was made aware that the prop shaft needed to be balanced or replaced, and I need to send the vehicle for repairs. I was unhappy with this as the mileage of the vehicle was only 467km. 9. I was thereafter sent to the Maintenance/Service manager and advised them that this is a brand new vehicle how can a major repair be done. I was advised to contact Toyota South Africa as a replacement vehicle will be done through this channel. 10. A case was open with Toyota South Africa (Case number: 1425009). 11. Refer to attached email communication and phone call conversations can be requested from Toyota South Africa. 12. Feedback received from Toyota South Africa that under the terms and conditions of a warranty the vehicle needs to be repaired regardless that this is a brand new vehicle and the mileage. 13. I have informed them I will be reaching out to other motor regulatory bodies to assist with this issue as I purchased a brand new vehicle my mileage was only 467km, how can this major part be repaired when this was a factory fault. 14. On the 13/01/2025, I contacted Toyota Finance services and laid a complaint (Case number:CRSE4FBA) and email received to allow for 5-7 business days for a response and there after if the matter is not resolved the Motor Industry Ombudsman should be contacted. 15. On the 22/01/2025 email response received from Toyota financial services is that response received from Toyota South Africa is that I have refused assessment of the vehicle however there has been no contact with regards to an assessment to be done on the vehicle but repairs to the vehicle. (Refer to email attached). 16. I have requested proof that I have refused assessment to be done on the vehicle however no communication or feedback received. I have refused repairs to be on the vehicle on the 09/01/2025 at the dealership without proper investigation being done especially since this is a brand new vehicle with a factory fault.
0 replies
17 months ago
false advertising and not honoring what was promised
On the 7th November 2024 and advert was released on Facebook and the website. We queried this on the 15th November 2024, and showed the respective sales personal the advert, who thereafter said it was an error, however they would honor the deal. I went to the branch in Toti Durban on Saturday and was assured that this is the cost we would pay for our vehicle as they were aware of the misprint. Now thw 18th November we get a call that the price cannot be honored.
0 replies
20 months ago
Dont trust Vodacom Agents
As a royal customer for the past 10 years, I am utmost disappointed with the service. I have 2 contracts with Vodacom. One ended in 2022. I called the agent to change my account to pre-paid, which the agent advised me to stay on the month to month contract as I got a good deal. In July 2023 an agent calls to advise that the plan I was on now changes and they need to move me to another, I say I DO NOT want to be on contract and I am happy on a month to month. She/He insists this is a month to month contract and I accepted. I called Vodacom this week to upgrade and take another contract, and to my surprise I am already on a contract. I get this investigated and apparently I only asked the agent in the beginning of the call and middle of the call if this is a month to month contract and she/he confirms this however because I accepted the terms and conditions it is now a contract that I was mislead too. Dont be fooled by Vodacom, cant wait for my second contract to come to an end to change networks....Will never trust Vodacom again. No accountability for their actions.
106 replies
26 months ago
Worst customer service
The worst company ever after you claim. No respect for you as a client. In January 2023 i had a third party claim. Vehicle only sent for repair in May. 3 times to the panel beater my vehicle is still not right. I asked to change the panel beater still waiting feedback from November 2023. I email and call, every time the consultant says the person in-charge will get back to me. I laid 3 complaints and have 3 reference numbers still no one has gotten back to me. Even for my access money to be paid back to me, i had to query as my file was closed. This has been the worst company to deal with, and I have been them with 5 years.
232 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)