LW
Lionel W
Active since Mar 2024
29
Reviews
0
Industries
Reviews
29 reviews5 months ago
Dysfunctional hardware Fiber to Home- Router disconnect
I have a Vodacom Fiber to home service. We have encountered numerous Router Disconnects for the past 3 months. I raised a SR after I had more than enough Internet disconnections. On 24 November 2025 VC started to Escalate my SR. 251124- 966827 VC fiber Tech contacted me by SMS on 28 November 2925 as he could not get hold of me. He left his name and office contact number. The number was not for my service as it is for a Business entity. The 0821904 actual support number was answered and the staff said they do not know such person as well as at the number 082 1940 which he shared with me. On 30 November 2025 the router disconnected and all devices had no connection. I contacted VC Fiber support. The Technician informed me that he updated the Firmware which was done on numerous occasions before. The router refused to respond. The Technician informed me that he ill reset the Router to Factory default. He phoned me back. We were up and running. After a while my spouse lost connections by 8 times in a span of one hour 4 minutes. Absolutely unacceptable paying for a service which we cannot depend upon. The fiber device where the router is connected is not faulty as all 3 LED lights are Lit up as green Led's. It is not acceptable to pay for such poor service from such major ISP service provider. I would stand by my case that it seems that the Router (Device) is faulty and should be replaced by VC. Why should I drive to an Internet Cafe to get some of my personal docs printed or send a mail from the latter entity at my cost etc. if I do have a VC ISP Service provider contract. I have work to do and cannot sit and wait at home for a VC response. The SR was escalated 3 times today without any response. I am sad that I ever changed from ISP as the VC service is not so good.
212 replies
5 months ago
Empty water bottle PnPay policy issue
I went shopping at PnPay this morning at the Cradlestone Mall. As usual I took 6 empty 10 Liter water bottles to fill at the Water dept of the relevant merchant. I was stopped by security to check the empty bottles. The bottle containers are thus empty and not sealed, I asked the manager at the desk for what reason this now suddenly. The Answer that makes no sense but to ask clients to rather purchase elsewhere. This is Company Policy. 2 Employees informed mw it make no sense, The Cashier said they warned the Management and did not listen to them. However , I decided to rather purchase all my Consumables at Checkers. This is how companies fail in SA. Noncustomer friendly.
53 replies
7 months ago
Day 3 no service request honored by ABSA Bank staff member
I requested ABSA on Monday 29/09/2025 to update my Telephone banking profile and to add my new card onto the system. I was informed on the latter date that I will be contacted telephonically once the request has been completed by ABSA Bank. Yesterday morning I contacted ABSA Bank for assistance and was informed on 30/09/2025 that an instruction was left with the individual at ABSA Bank who attended to my request on 29/09/2025 as this individual could not be traced. It is now the1st October 2025 and no response. I am not sure how Individuals are employed with what experience as well as what type of training ABSA Bank is providing to newly appointed individuals. I could hear on my first call that the person who took the call was not very comfortable with my request. ABSA is not the entity of 5 years ago anymore. It is very sad. I am confident that by end 2026 beginning or mid 2027 I will have an opportunity to close all accounts with ABSA Bank.
106 replies
8 months ago
Unacceptable Customer service at absa bank
It has now been 2 days that I have to repeat the same question to ABSA Agents. To get such bad service which leads to no proper answers and zero outcome for assistance is appalling. I have requested to have a card removed and to add my new card onto the Telephone banking system in order to make a payment from my Private Banking card. To no avail. Some agents take the call and absolutely before you can talk the phone is put down in your ear. Some instances the call is put through to an agent not speaking to me and the call is ended. It is absolutely rude telephone etiquette for treating a Customer. It seems ABSA is employing a vast number of individuals to meet numbers without properly Training them on how to deal with a Customer. I cannot wait selling my property by end next year to close all accounts with this banking entity. I have had bad experiences with absa this past year. I even attempted to have my request fixed within a branch but to no avail.
53 replies
11 months ago
I engaged with Plumblink Ruimsig Branch on Tuesday 2025/05/06 to purchase a Top flush Toilet Cistern, I paid for it up front as the Salesperson informed me Delivery will be on Friday 2025/05/09
I engaged with Plumblink Ruimsig Branch on Tuesday 2025/05/06 to purchase a Top flush Toilet Cistern, I paid for it up front as the Salesperson informed me Delivery will be on Friday 2025/05/09. I contacted Plumblink on Friday requesting the same salesperson whether the Cistern arrived from Woodmead He will phone me Never phoned me back. I phoned the Ruimsig Plumblink Bra
0 replies
14 months ago
Italtile to take Ownership and accountability for CTM Services not up to Standard
Afternoon, I raised a Complaint on Hello Peter wrt an Order that was paid for at CTM on Monday this week. Tomorrow will be the 6th February 2025 and no Order delivered. The 2 x CTM branches involved are Westgate and Clearwater and now a 3rd one added today called CTM Lonehill. It is a shame that there is no proper training of Sales Employees in CTM. I raised this matter on Hello peter Today and was promised by CTM Customer Care the Tiles will be delivered today. Unfortunately no Action or any response or Update. No proper dignity to communicate another issue once again. Playing Pinky Ponky with Customers. If I notice all the CTM complaints I would rather close such organization as not to let my name in the gutters. If I do not receive the order as requested and paid for before 10:00 AM on the 6yh February 2025 I will escalate the matter to the National Consumer Council for Investigation. Shame on your CTM Organization. I want no reply to this message but the delivery as requested. I trust you understand my situation. I am losing money for paying an Installer daily for no work conducted. The consequences will be harsh if my request is not met.
106 replies
15 months ago
CTM 2 Branches West Rand- Chaos
Good Morning I had the most inconvenient Experience with 2 x Branches of CTM on the West Rand. It seems that their Staff must have been Recruited off the streets as they cause more Chaos between their Branches. I ordered and Paid for a Delivery of 7 Boxes of tiles and 6 bags of Adhesive on Monday this week. Firstly I was informed by the Branch I contacted that they do not have stock of the Tile I used to order before. Then I ordered in person from the Other store. The Salesperson informed me that she will place the order for Delivery from the First store I contacted as she informed me that they do have stock. However it is now the 5th February 2025 no Delivery as I was informed by CTM customer care none of the 2 Branches have stock. the only stock is in Lonehill. It is extremely inconvenient driving for nothing wasting Fuel. I have to pay the Installer even if he is not doing any work at all at my premise. Time is costly and there is just an absolutely don't care attitude accept that Customer care of CTM This is another Example why some Companies in SA go bankrupt due to Staff Negligence and not being properly trained. Phoning me and apologize is not going to make a costly wrong situation correct. You cannot Blame staff Incompetence but the Company.
159 replies
16 months ago
Telkom Fiber upload speeds are not what it should be- Rigging or Throttling it by the ISP is possible
My Op[tic Fiber Home Network speed Upload is between 3 and 4 MBPS. Why Telkom SA? My download speed is more than 50MBPS what it should be. It is not even 5 MBPS on Upload. Telkom is rigging their speed Download. Best to cut over to Vodacom. Telkom SA is ****ming Customers' wrt MBPS Upload wrt Fiber. This is totally ridiculous. Or some Techie has made changes or updates not skilled checking and setting their Network Fiber Switches configurations correctly for their Customers. Or is the Telkom Router out of Date??? Will Telkom SA check the Router Configs and Software? Is the Software out of date? If so why do they not check on their software for their Routers and update it automatically. Such Deployment is reasonable.
0 replies
16 months ago
Telkom SA MBPS Download ****ming
My Op[tic Fiber Home Network speed Download is between 3 and 4 MBPS. Why Telkom SA? My upload speed is more than 50MBPS what it should be. It is not even 5 MBPS on download. Telkom is rigging their speed Download. Best to cut over to Vodacom. Telkom SA is ****ming Customers' wrt MBPS Download wrt Fiber. This is totally ridiculous. Or some Techie has made changes or updates not skilled checking and setting their Network Fiber Switches configurations correctly for their Customers.
0 replies
17 months ago
ABSA ADMIN HOC- BAD SERVICE and ABSA BANK CYBER SECURITY HIGH RISK
It is appalling that after I submitted a request to ABSA ADMIN HOC 12 days ago for a quote on my Solar/Inverter equipment I received a Zero response. Seems there is some skillset problem. Furthermore, I contacted the same office on the mobile phone and waited for 9 minutes 23 seconds I decided to call it a day. I attempted to browse on their ABSA Insurance site but my Anti Virus stopped me immediately as the ABSA site is a high risk. I ignored and wanted to continue but then my Anti Virus changed to an amber to stop me. Seems that ABSA has a major Cyber Security Breach or problems.
56 replies
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5 Star
2 (6.896551724137931%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
27 (93.10344827586206%)