CL
Claire L
Active since Sep 2010
21
Reviews
0
Industries
Reviews
21 reviews2 months ago
In Good Hands
I would like to take a moment to express my sincere appreciation for the exceptional service and support provided by Anneri Swanepoel throughout my recent home loan process. Anneri has assisted me incredibly efficiently, guiding me through every step with professionalism and patience. Her consistent communication, clear explanations, and willingness to help with every “up and down” made what can often be a stressful process feel smooth and well-managed. Her hard work, dedication and constant feedback did not go unnoticed, and I am truly grateful for the experience I had working with her.
53 replies
4 months ago
Appaling service!
I am writing to formally escalate a very serious complaint regarding my Pick n Pay asap! order today. What occurred was not a simple delay, but a complete breakdown across both the Pick n Pay Melkbos branch and the asap! call centre, resulting in false assurances, financial loss, distress to my children, and total abandonment with no communication. This issue began early in the day. I placed my first order at 12:00. When I checked the app at 13:50, it indicated that there had been an error with the order. No one contacted me to explain or resolve this. I was therefore forced to place the same order again at 13:50, already losing time through no fault of my own. After re-placing the order at 13:50, the app indicated an expected delivery time of 16:00. This delivery time passed with no order and no communication. From this point onward, all follow-up calls (except one) were made directly to the Pick n Pay Melkbos branch, not the call centre. At 17:00, I phoned the Melkbos Pick n Pay branch and was told that my order was already packed, even though the app still reflected that the order had not yet been packed. This was the first instance of incorrect information provided by the branch. At 18:00, I called the Melkbos branch again. During this call, I clearly explained that my child’s dinner was included in the order and that the ongoing delay was now affecting my family. I was explicitly told not to worry, that the order had been prioritised, and that a driver was on the way and would arrive within 20 minutes. I was guaranteed delivery and reassured that I did not need to make alternative arrangements. Relying on this guarantee from the branch, I stayed at home waiting. When no driver arrived, I called again at 19:00. At this point, I was informed — again by the Melkbos branch — that there was no driver available at all, and that the order was not on its way. This directly contradicted the earlier guarantee and confirms that I was provided with false information. At 18:14, I made one call to the asap! call centre. I was told that the delivery fee would be refunded, and that this was “all they could do.” The agent was unhelpful, offered no solution, no escalation, and no assistance regarding the wider impact this situation had already caused. Since then, no one from either the branch or the call centre has contacted me with an update. I have continued trying to call, but no one is answering. I am now completely in the dark. As a direct result of these failures, misrepresentations, and lack of communication: - My child went hungry and had to be sent to bed with only a sandwich after I was assured his dinner was coming - I had to Uber my other son so that I could remain home waiting for a driver who never arrived (R178 spent) - I used over R30 airtime repeatedly trying to get updates - I missed an important event, leaving people waiting for me - I now do not have dinner for myself, and I am unable to safely order alternative food because I have no idea whether this order will still arrive, risking further waste and expense This situation has left me stressed, angry, and completely unsupported. What is most unacceptable is that had I been given honest information at any stage, I could have made responsible alternative arrangements for my children and myself. Instead, I was repeatedly reassured, guaranteed delivery, and then abandoned. I formally request: 1. A written explanation for the initial system error that forced me to re-order 2. A written explanation for why the Melkbos branch told me the order was packed, prioritised, and guaranteed for delivery when no driver was available 3. Confirmation of the refund of the delivery fee 4. Refund consideration for additional costs incurred due to misinformation 5. Immediate clarity on the status of my order 6. Escalation of this matter to store management and regional asap! management It is now late in the evening, and I am still left without answers, food, or support. This experience has completely destroyed my trust in the asap! service. I expect a serious, written response.
56 replies
6 months ago
Review for Cilltec COC Property Inspections
We’ve been using Cilltec for our clients’ property inspections and compliance certificates, and we’re very happy with their service. They handle a wide variety of COCs and conveniently send one team to complete everything at once. They communicate well with our attorneys and agents, making the process smooth and efficient. Their team is always thorough, friendly, and leaves the properties neat and clean. Our clients have been very satisfied with their professionalism and reliability, highly recommended!
0 replies
8 months ago
I’d like to thank Yolandi for her exceptional service and support
I’d like to thank Yolandi for her exceptional service and support. She took my concerns seriously, listened attentively, and went the extra mile to address each one of them. Because of her efforts, I was able to continue with my Platinum Life cover instead of cancelling it. It’s rare to come across someone so professional, patient, and genuinely committed to helping clients. I truly appreciate the way she handled everything – thank you, Yolandi.
53 replies
26 months ago
Be warned.
1. No one has called me about my contract to get a data top up sim card for myself. Which I now no longer want due to the below. 2. I still don't have a contract copy or involve for the 2 sim card contracts I took for my 2 sons. Despite the promise above. 3. Just FYI. I will be informing EVERYONE and warning EVERYONE I can about the **** of Vodacom. I signed up for R399 per month for my fiber from December 2023 Which turned out to be 2 months only special. Them went to R599. Now get email to say from next month it's going up to R799. That's 2 price increases and more than double what I signed up for in 3 months! Quite a ****! Shocking. Especially since the fiber network is so poor and off sooooooo often.
116 replies
29 months ago
Wrong order delivered and still no assistance.
I made an order and a total correct order of 5 teddies were ordered. Not what I ordered. They are ignoring all my communication. I have called, emailed, sent Facebook messages and still nothing from them.
0 replies
30 months ago
I wanted to take a moment to express my appreciation for the excellent service I received from Eddie at Weelee Car Sales
I wanted to take a moment to express my appreciation for the excellent service I received from Eddie at Weelee Car Sales. From the very beginning, Eddie provided me with a fantastic price that exceeded what other competitors were offering. He was attentive to my needs, always ready to help, and provided me with valuable information without ever applying pressure. One aspect that stood out was Eddie's punctuality; he was always on time, which made the entire process much smoother. Selling my car through Weelee was remarkably easy, and Eddie truly made it feel effortless. Most importantly, he delivered on every promise he made. I couldn't be happier with the overall experience. Thank you, Eddie, and the Weelee team, for your exceptional service!
131 replies
39 months ago
Rather support smaller companies that are willing to assist.
TERRIBLE client service. They provide vouchers that do not work. The call centre will do anything to NOT help you. They blame your computer and when you try a different one, they blame your network. They tell you to try another time and even suggest you use another company if you not coming right with them. Or they say the voucher is probably expired and when you explain it still has 3 days, they suggest that you just ignore the voucher and use it another time and pay normally.
0 replies
41 months ago
Friendly, knowledgeable and Efficient Service
Jaen Boshoff assisted me and honestly it was due to her service that I selected Dotsure in the end. It stood out above the rest. Her knowledge on the products she was selling was great, she was quick to respond to my questions and she was very efficient. I feel like I am in good hands. She was also not too forceful and respected my wishes to compare the product before signing. Thank you Jaen!
132 replies
51 months ago
Great service all round
#DiscoveryDidGood A big thank you to Zunaid Joseph from Insure 24 who helped me so promptly and professionally today when I panicked with my burst tyre in a dangerous road. Within minutes he arranged for road side assistance to be there and help me and change my tyre and helped to prevent me from missing an important meeting. He calmed me down and was so professional. Thank you.
53 replies
Review Distribution
5 Star
10 (47.61904761904762%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (52.38095238095238%)