DT
Denise T
Active since Apr 2024
11
Reviews
0
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Reviews
11 reviews2 months ago
Capitec Bank *********** people
Had an issue with capitec bank regarding less interest paid to me even though the interested rate never came down. The branch acalled the office and the query was escalated. I made 2 calls to the office and afterexplaining and waiting the call was cut off. Nobody returned the call. Today i call and was told there is feedback but the consultant reading the feedback to me cannot explain it. and again the call is lost. The first time i approached the bank was in n1 city andthe consultant told me the interest rate came down. which it did not. I tild her even if the interest rate came down the interest cannot be R900 less. Then she said its because of the days. some months have 31 days. How does 1 day make such a huge difference. I went to a different branch the following day who called the capitedc office. Still my query is not solved.
112 replies
4 months ago
Adderly Street and Pinelands are better branches to go to.
Old Mutual doesnt know what they are doing. Today i was at Old Mutual N1 City for the third time in three weeks to close an account. Each time i go they "close" the account but then i am notified that they require my id. It took them one hr of my time today and when i got to the shop that i needed to be it was closed. so i have to go to n1 city again . A few months ago i was at the same branch to change beneficiaries. i was told it will take 5 days. A week later i went to another branch to check and no changes were made. I was asked if i received a paper from n1 city branch, i said no i did not. was told that i was supposed to receive a paper. So that was more time wasted by old mutual n1 city.
53 replies
5 months ago
Pick n Pay unfair practices
On Fri night 28 November i bought a phone from Picknpay. Put the sim card in and charged the phone. The phone was getting to hot so i brought it back Monday 1 Dec. I was told that they will send it for repairs. I saID i do not want it repaired i want a refund. I was told they do not refund they send it for repairs. This is 3 days after the item was bought!
106 replies
6 months ago
Bad Service and rude employee at Food *****s Bothasig
What an experience at Food *****s Bothasig my daughter and i had today. We went to buy the toilet paper special, it clearly states 1 per customer so i took one bale and my daughter took one bale. My daughter put it in the trolley and just before we got to the till we were stopped by a staff member who said it is one per customer. My daughter said yes, one is mine and the other one is my mom's. The lady said it is not allowed it is one per customer. I interjected and said we are two customers, we are not one customer. She continued to say it is not allowed andremoved the toilet paper from the trolley. My daughter went to pay for hers and i asked to see the manager. The manager was not available so the lady took a walk down the aisle and returned again and handed me the toilet paper. NO apology, nothing. SPoke to us as if we are children. Even the cashier right there told me she never heard of such a thing before.
53 replies
10 months ago
Game N1 City
Last week Saturday i was at Game N1 City looking for something. I asked a shop assistant and he said he did not know but he will fund out which he did. I then asked him for another two items and he went to check with someone because he did not know if Game had stock. Each time he offered to check with someone. Was such a pleasnet young man and apologised that the store did not have. He could have said the shop does not have or he does not know which so often is the case at supermarkets. But this 22 year old from Khayelitsha knows about customer sevices and how to treat customers. I forgot his name but Game should train him to go further in retail because he is an asset to a retailer.
53 replies
10 months ago
Excellent Customer Service
Such excellent customerservice received today at GoodHope Meat Hyper. I entered the store and the doors closed immediately as it was closing time. I bought polony and plastic packets and the manager Matthew, asked if i have everything i need. I told him i actually came for a hindquarter but i will come in the week seeing that they are closed. He immediately said they can cut one for me and he will arrange for two people to cut. He was one of those two persons cutting. The other cutter said they broke the record by cutting a hindquarter so fast. A staff member took pictures for the teamwork. Matthew stayed throughout the process, there were 4 people assisting and they were very helpful. Was a very pleasant visit to the store. The floors were slippery as they were cleaning and another stff member walked with me making sure i did not slip. Now that is excellent customer service. Thank Yu Matthew and staff of Good Hope Meat Hyper.
0 replies
12 months ago
Iannovative Spraypainters Ruyterwach- bad workmanship and foul language used by owner
Iannovative spraypainters owned by Ian in Ruyterwacht opposite thew mosque, i f i could give no star here i would. Had my vehicle sprayed, gave 12 month warranty. 8 months later the paint is cracking, spoke to him about it and he said its not his work, the was bodyfiller work done on the vehicle before him. Refused to honour the warranty. I found another customer of his with paintwork cracking and there was no bodyfiller used on that car prior Ian. When i spoke to hiom about his second victim (that i know of) he told me we are trying to **** him and we must F... Off.
0 replies
15 months ago
UNBELIEVABLE PATHETIC SERVICE FROM MWEB.
Unfortunately 1 star is the lowest rating because i will not give MWEB a single star for their service. I have been with MWEB since 2009 and back in the day they were contactable. MWEB has cheaped out on renting office space by "Working" from home. IT IS IMPOSSIBLE TO GET THROUGH TO MWEB EVEN THE LIVE CHAT is useless. MWEB can contact me after a few months when they realise that i have not paid my account. THE OWNERS OF MWEB THINK NOTHING OF THEIR CUSTOMERS. THEIR FB PAGE IS FULL OF COMPLAINTS.
0 replies
16 months ago
No service from Absa Bank
Waiting two weeks for Absa Bank to call me. Waiting since friday on a different absa branch to call me. Called absa this morning and waited for 5 min for them to answer. Was at Absa Bank on friday, waited five min and walked up and down in the bank looking for direction. When i found the person she was not helpful so i left my number and am still waiting for that call. I guess they dont need any more clients.
56 replies
20 months ago
FNB Non- Service
My husband went to fnb canal walk on sunday to close his account. He as told that this service is not available on a sunday he must come during the week. We have no car and my husband is a pensioner. So he must now uber during the week because he has no lift now. To close the account costs R69. If it costs to close the account at least provide the service.
53 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (72.72727272727273%)