DT
Denise T
Active since Apr 2024
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Pathetic customer service from Vodacom Business
We have been trying since last year to cancel the contract because the contracted period is over. Vodacom has asked us to send a letter which we did and there has been no response. Countless phone calls to vodacom business was fruitless because the call is always dropped. Now vodacom has blocked all phone calls to the cellnumber. We cannot go to a store because they will tell u to contact vodacom business. What a waste of time and money dealing with Vodacom Business
4 replies
1 month ago
Unbelievably slow service
I signed up with RSAWEB last week and it was a struggle to get the wifi connected. One department says my service is avtivate but 6 hours later another dept says i am not activated and then i was told the order was still in progress. all this done on watsap and the responses from agents are so time consuming. today i contacted RSAWEB for a different issue and was introduced to an agen who asked how may i assist at 10.07am, i told him my issue and i am still waiting for a response. this was my experience last week with other agents also. i am now waiting for another agent since 10.39am. Surely once the agent makes contact they will be able to help within 5 min. why do they not respond afterweards
0 replies
4 months ago
Capitec Bank *********** people
Had an issue with capitec bank regarding less interest paid to me even though the interested rate never came down. The branch acalled the office and the query was escalated. I made 2 calls to the office and afterexplaining and waiting the call was cut off. Nobody returned the call. Today i call and was told there is feedback but the consultant reading the feedback to me cannot explain it. and again the call is lost. The first time i approached the bank was in n1 city andthe consultant told me the interest rate came down. which it did not. I tild her even if the interest rate came down the interest cannot be R900 less. Then she said its because of the days. some months have 31 days. How does 1 day make such a huge difference. I went to a different branch the following day who called the capitedc office. Still my query is not solved.
2 replies
6 months ago
Adderly Street and Pinelands are better branches to go to.
Old Mutual doesnt know what they are doing. Today i was at Old Mutual N1 City for the third time in three weeks to close an account. Each time i go they "close" the account but then i am notified that they require my id. It took them one hr of my time today and when i got to the shop that i needed to be it was closed. so i have to go to n1 city again . A few months ago i was at the same branch to change beneficiaries. i was told it will take 5 days. A week later i went to another branch to check and no changes were made. I was asked if i received a paper from n1 city branch, i said no i did not. was told that i was supposed to receive a paper. So that was more time wasted by old mutual n1 city.
1 reply
6 months ago
Pick n Pay unfair practices
On Fri night 28 November i bought a phone from Picknpay. Put the sim card in and charged the phone. The phone was getting to hot so i brought it back Monday 1 Dec. I was told that they will send it for repairs. I saID i do not want it repaired i want a refund. I was told they do not refund they send it for repairs. This is 3 days after the item was bought!
2 replies
7 months ago
Bad Service and rude employee at Food *****s Bothasig
What an experience at Food *****s Bothasig my daughter and i had today. We went to buy the toilet paper special, it clearly states 1 per customer so i took one bale and my daughter took one bale. My daughter put it in the trolley and just before we got to the till we were stopped by a staff member who said it is one per customer. My daughter said yes, one is mine and the other one is my mom's. The lady said it is not allowed it is one per customer. I interjected and said we are two customers, we are not one customer. She continued to say it is not allowed andremoved the toilet paper from the trolley. My daughter went to pay for hers and i asked to see the manager. The manager was not available so the lady took a walk down the aisle and returned again and handed me the toilet paper. NO apology, nothing. SPoke to us as if we are children. Even the cashier right there told me she never heard of such a thing before.
1 reply
12 months ago
Game N1 City
Last week Saturday i was at Game N1 City looking for something. I asked a shop assistant and he said he did not know but he will fund out which he did. I then asked him for another two items and he went to check with someone because he did not know if Game had stock. Each time he offered to check with someone. Was such a pleasnet young man and apologised that the store did not have. He could have said the shop does not have or he does not know which so often is the case at supermarkets. But this 22 year old from Khayelitsha knows about customer sevices and how to treat customers. I forgot his name but Game should train him to go further in retail because he is an asset to a retailer.
1 reply
12 months ago
Excellent Customer Service
Such excellent customerservice received today at GoodHope Meat Hyper. I entered the store and the doors closed immediately as it was closing time. I bought polony and plastic packets and the manager Matthew, asked if i have everything i need. I told him i actually came for a hindquarter but i will come in the week seeing that they are closed. He immediately said they can cut one for me and he will arrange for two people to cut. He was one of those two persons cutting. The other cutter said they broke the record by cutting a hindquarter so fast. A staff member took pictures for the teamwork. Matthew stayed throughout the process, there were 4 people assisting and they were very helpful. Was a very pleasant visit to the store. The floors were slippery as they were cleaning and another stff member walked with me making sure i did not slip. Now that is excellent customer service. Thank Yu Matthew and staff of Good Hope Meat Hyper.
0 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)