MC
Makhosazane C
Active since Oct 2010
17
Reviews
0
Industries
Reviews
17 reviews20 months ago
Urgent Follow-up on NCR Complaint - Reference Number NCRDC3386 - C57487
Dear Sir/Madam, I am writing to express my deep concern regarding the ongoing status of my complaint, reference number(C57487) NCRDC3386, against Noxolo Mhlakaza. I initially lodged this complaint in April 2024 and received an acknowledgment letter from Mduduzi Gceba on June 21, 2023. Despite numerous follow-ups over the past year, I have yet to receive any communication or updates regarding the progress of my case. The counselor, Noxolo Mhlakaza, owes me a total of R44,000.00, which was deducted from my bank account in four equal installments of R11,000.00. I am disheartened by the lack of progress and the ongoing delay in resolving this matter. It is particularly concerning that vulnerable individuals, such as myself, are being taken advantage of by those who should be providing assistance. I kindly request that you prioritize this complaint and provide me with a clear update on the status of the investigation and the anticipated resolution timeline. Thank you for your immediate attention to this urgent matter.
0 replies
20 months ago
Excellent service - Cebisile Sithole
Cebisile Sithole, great service. Thank you so much
53 replies
48 months ago
DO NOT RENT FROM THPROS THEY ARE CROOKS PERIOD
This agent is refusing to give the last month's statement for the utilities, I moved out end of March 2022. They are holding on to my deposit, Ralph the landlord, and Katlego the Office manager for The Pros I have no words for these two gentlemen, each and every time I reached out to the landlord keeps on telling me about his health and how his office is not helping him with resolving my issues. I had to terminate my lease early due to the poor service I was receiving, there was a time when the sliding door jammed and I reported this to the landlord and his office however had not bothered, I have to climb on a chair to get to the other side to fix it myself, I had to do this for the safety of my children. The landlord had made so many promises and kept none. Every week I call them they tell me that the file is not yet completed they are waiting for their finance department.
0 replies
50 months ago
Pathetic Services
On the 17th of February 2022, I took my cellphone to Telkom shop in Killarney Mall for repairs. the lady who assisted me I can remember her name told me to leave my phone, I.d copy and proof of purchase with her as the gentlemen to books the phones for repairs had stepped out for lunch. I did exactly that, so last week Tuesday I called the spore again to find out if they had sent the phone off for the repairs, the lady I spoke to said the phone was sent off on Friday the 18th of February and she also told me that it would take 21 working days for the phone to get repaired. Yesterday the 28th of February I called the stored and there was no answer I then decided to call the Insurance to see if they have received my phone for repairs, That is when I was informed that they don't have any claims under my I.D number as I did not have any reference number to use for following up. The gentleman by the name of Jody from Adminplus (insurance company) advised me to go to the store and ask for the TRJ number. I got to the store at 15:20, that is when I was told that my device was still in their store and it is alleged that a gentleman called to say Telkom must not book the phone for repairs as the person who was meant to pay for it won't be able to do so. I asked them who is the name of the guy who called and they did not have the name. I spent an hour in the store and left without getting the TRJ number, J the gentleman who was assisting me yesterday said that the system is slow and I should go he will e-mail me the TRJ number. J called me at 17:32 to say his unable to register my claim, their system is not allowing him to capture the insurance details as it was greyed out, he advised me to collect the phone from their shop the following day, and take it to another Telkom shop. I refused to do that, I told him that the store needs to figure it out and send it to the insurance company. I'm lost for words for the pathetic service I have received from them and for wasting my time and resources. As I'm writing this review the phone is still in the Killarney Telkom store. I demand answers and solutions to my problem, they need to find out who received my phone and who decided to sit with it and not book it for repairs. I'm sick and tired of this nonsense.
0 replies
50 months ago
Accusations than explanation and solution to a problem
I was a member of the discovery medical aid scheme from 01 July 2020 and I terminated my membership with them on 30 September 2020. 15 months later (December 2021) I received an e-mail stating that I owe them money with no explanation of what was the money for, as of 16 February 2022 I received a further e-mail stating that apparently, a claim was initially approved and got rejected during their investigation. Last week I called discovery and spoke to 3 people(Bulelwa, Aphiwe, and Clearance). Clearance, I was not happy with the way she handled my query, it was more of accusations than providing solutions to my problem. I have requested for a call record where I did not disclose that I was pregnant when I took the medical aid and proof that they tried to contact me during the investigation. The call got cut off I don't know where it was an intentional or technical glitch however she did not call me back to date. I was looking for answers than accusations.
159 replies
57 months ago
Fraud - money stolen from my account
Fraudulent activity on my account and Capitec won't refund me for it. My phone got stolen in Woolworths Woodmead and the person who took it cleared my account took R 13 409 transferred it into his/her bank account. lodged a fraud case with Capitec Campus Square 0n 26 July 2021, followed up with them before the end of last week, and was told to wait until 02 August 2021 nobody has contacted me to date. I contacted their call center Dineo told me to go to the branch I can't keep on going to the branch i'm working can someone call me and tell me is the status of my case. I'm very disappointed with the kind of service I'm currently getting from Capitec.
53 replies
70 months ago
REPAIRS SAGA
I have been dealing with Finrite insurance for over three months. My iPhone screen was black meaning could not do anything, this was on the 28 April 2020 when the lockdown regulations were very tight and their shops were closed. So I sent them an e-mail on the 29th of April with no response. I called their contact centre, I was told to send an e-mail to Thembani since she is the only one who can assist with cellphone repairs and does not have a contact number. E-mail trails 7th, 9th May and 15th May with no response. I called their contact centre again on the 18th May spoke to Pertunia who promised to arrange for a collection of my phone from my house, the week went by and another person contacted me on Friday to arrange for a collection that's when I got irritated because the collection takes about 5-7 working days. On Monday 25th I went to Cresta store to drop of the phone since Telkom shops were now operating, mind you I'm doing all of this with a big stomach as I'm pregnant. On the 27th May my phone was in the repair centre of which took them at least 10 days to repair. I had to go to Telkom in crests to collect my phone on the 8th of June, after a week my phone was repaired I now experience a new problem with the phone people could not hear me when I was speaking to them at first I though it was network related problems but unfortunately it was not. So I sent another e-mail to Thembani on the 26th June . She responded the same day that she has arranged for collect to my house and will inform me when the courier will come and collect, at around about 15:00 I get a call from the courier company saying he will be at my place for collection in 5 minutes time. This was so unprofessional from Finrite and courier side as they had not informed me of the collection date and time. But handed in the phone any way. I asked for a replacement phone and to date Thembani never responded to that. Had to get a temp phone over the weekend, the inconvenience. The only time I would get feedback about the repair of my phone is when I call or send an e-mail. I had to go to cresta mall again on the 9th July to collect the phone. The phone is still giving the same problem. It looks like they can't fix it, can they not write it off and give me another phone because I'm sick and tired of this game we are playing. I use this phone for personal and business use since most of the companies are working from home. I nearly forgot to mention that when they replaced my screen, my phone came back without a screen protector, so I bought a new one. the second time when I collected my phone I noticed that my new screen protector had a crack. So I must keep on accumulating these unnecessary cost. I very dissatisfied, angry and annoyed customer. Reference number associated with the complain are: TC33807 and 855795
0 replies
72 months ago
Poor customer service, violation of customer rights
I bought a new phone on the 28th April 2020, within a period of less than seven day the was started freezing when you answer phone calls and accessing other Apps, took it back on day 7 they refused to take the phone and I was told customer service is not operating during level 4 of lockdown. I feel my rights as a customer were violeted. Because they were support to refund me or give me another phone. I blame Neville from that store, as I had to us them to give me something in writing that I came to the store complaing about the phone within 7 days, the only thing he did was to sign the back of my till and wrote no exchange at the moment after the lockdown, the unfortunate part isn't that I had to come back to Johannesburg on that day, since people were allowed to go back to their places withing the 7 days period. With my big tummy I went to game cresta they could not assist me they referred me back to game amanzimtoti. The phone is even worse now compared to before. I received poor service and I've been given a run around. I want my money back. At the back of their till slips it says"we offer peace of mind". The only thing I got from them is endless stress, waste of my time and money. I regret buying phone from their store.
210 replies
73 months ago
No water- empusheni/ umbumbulu area
I have reported they we don’t have water since Friday morning yesterday, I have received this ref no. F200419-289. During the lockdown how are we suppose to survive without water? We have to flush Toilets, wash out bodies and drink water. This is ridiculous, can someone please assist with this urgently.
0 replies
92 months ago
Poor customer service
Disgusting service ever!!!!! poor network coverage, poor customer service, incompetent staff. on the 15th of August 2018, i sent an e-mail informing Telkom of the change of bank account. they debited my old bank account of which had closed. Trying calling them due to the poor network coverage could not go through. I spoke to the supervisor Ms Thusi/Thusini 13 days ago today she has not provided me with feedback with regards to my dispute. They have debited my account a ridiculous amount. Telkom is out there milking people for their own mistakes.
105 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
12 (70.58823529411765%)