LW
Lucinda W
Active since Oct 2010
175
Reviews
0
Industries
Reviews
175 reviews1 month ago
Pathethic service
You guys sold cake to me and all I got was the flour what pathetic service
0 replies
1 month ago
Rude Consultant
Today a consultant called me, very rude and disappointed I want the call recording. The consultant called me a ****ing stupid.
106 replies
4 months ago
Excellent service re...
Excellent service received and would recommend them anytime to a friend
0 replies
5 months ago
I received outstanding service from Alfonso
I received outstanding service from Alfonso. His enthusiasm, friendliness, and positive attitude truly stood out.
0 replies
5 months ago
Pathetic
Worst insurance service provider ever when it comes to insurance
53 replies
5 months ago
Excellent service re...
Excellent service received from Alfonso his enthusiasm and friendliness best
0 replies
6 months ago
Ongoing Consent Form Issues – Urgent Attention Required
I am extremely frustrated with the repeated issues I’ve encountered regarding consent forms when trying to access services for my son. I contacted your call centre today to request a list of doctors my son can consult, and once again, I was told I need to complete a consent form. When I initially signed up for the medical aid, all necessary documentation was submitted and confirmed. It is unacceptable that I am asked to repeat this process every time I call. My son is mentally and physically handicapped — he cannot walk, talk, or care for himself in any way. This is not something I should have to explain repeatedly. I strongly urge you to update your system to reflect his condition clearly, so that future interactions are handled with the appropriate understanding and sensitivity. This is not rocket science — it’s basic customer care and respect. Please confirm once this has been resolved and that the necessary indicator has been added to his profile.
53 replies
7 months ago
Urgent Complaint Regarding Unauthorized Debit Order – Impact on Medical Expenses
I am writing to formally lodge a complaint regarding an unauthorized debit order that was processed on my account on a date that was not agreed upon in our mandate. On 19th September 2025, DirectAxis debited my account without prior authorization or adherence to the agreed debit date. This action left my account in a negative balance and directly impacted my ability to purchase essential medication for my son, who has cerebral palsy. The funds in my account were specifically allocated for his medical needs, and this unauthorized transaction has caused significant emotional and financial distress. I request the following actions be taken immediately: A full investigation into the unauthorized debit. A reversal of the debit order and reimbur*****t of any associated bank charges. A written explanation and assurance that this will not happen again I trust that DirectAxis will treat this matter with the urgency and seriousness it deserves. Should I not receive a satisfactory response within 4 business hours , I will escalate this complaint to the FAIS Ombud and the National Credit Regulator.
53 replies
7 months ago
Complaint Regarding Contract Cancellation, Activation & Affordability Concerns
I defaulted on my payments for two months, but I rectified my account in August 2025. Following this, I requested for my contract to be cancelled. However, the service consultant advised that cancellation is not possible as the contract must continue. This has caused confusion, as I was under the impression that my contract had reached its 24-month term. Additionally, despite settling my account, my SIM/account has not yet been activated, and I have not received any explanation for the delay. I would appreciate clarity on the following: Why has my account not been activated despite payment being made? When will I be eligible to cancel or downgrade my contract, as the current plan is no longer affordable for me? Confirmation of my contract duration and end date.
0 replies
9 months ago
Incomplete feedback
About a week ago, I logged a complaint requesting Bestmed to reinstate my son as a child dependant, given that he was born with a disability and his condition is permanent. Bestmed responded via Hellopeter, stating that they’ve sent the necessary information to my company for processing. However, I’m still unsure whether my son will be reinstated as a child or adult dependent.
159 replies
Review Distribution
5 Star
10 (5.714285714285714%)
4 Star
1 (0.5714285714285714%)
3 Star
0 (0%)
2 Star
34 (19.428571428571427%)
1 Star
130 (74.28571428571429%)